Very very very very disappointed No call backs, no response, offering no assistance with…read moreconcerns... just blank stares saying they were understaffed ... sorry...

you failed an audit by tricare, refuse to call back, i told your staff they need to contact tricare…read more@ 800-444-5445 since you had to file timely waiver & assigned place of service. which i told your staff to do multiple times. this means your staff should be retrained and do it correct the first time! care was great just staff is your nr 1 problem

Rude staff. Dr. sides with disrespectfull staff over patients, even when the conversation with the…read morestaff member is recorded and offered to him to listen to. Received a letter shortly aftwards stating he will no longer see me. However, he never talked to me personally about the issue I had with his receptionist. Youth may have a factor in his judgement.

I have been to this office for a few months due to lower back pain. At one of my first appointments…read morewith Dr. Sousa, I tried asking her if she thought it was sciatica she told me know. She proceeded to treat me for a UTI (all of the test were negative for a UTI) with antibiotics and a muscle relaxer. The pain continued. A cat scan was ordered and everything was clear. The pain continued. I was given a toradol shot at one of my appointments which helped a lot. The pain came back. I seen the new provider Gem about 2 months later. I explained that I was about to get married and needed to do something about the pain. Gem diagnosed me with sciatica. I was given toradol pills and more muscle relaxers. The pain CONTINUED. She tried to refer me to physical therapy which I declined at the visit due to having a bad experience with HCA physical therapist. She still sent in a referral to them and apparently wanted me to see a neurologist for SCIATICA. My care was neglected for months. This effected my life tremendously. I wasn't able to properly care for my home and the pain was debilitating. I finally made an appointment with a highly recommended chiropractor (Jennifer). She immediately diagnosed me with a lumbar bulge that is the cause of pseudosciatica. She suggested that my PCP give me a steroid and that I would be better and after 3 weeks I can go back to regular activities. The day before I seen the chiropractor I requested a steroid (which should have been given at the first appointment with either provider). Gem DECLINED the steroid stating that she referred me to neuro and PT. I didn't need either of those this I just needed a steroid. I am finally starting to feel better, with no thanks from this office.

My son with serious health issues had an appointment here. They cancelled on the day of the…read moreappointment because the doctor called out sick. On top of that, they said their system was down and couldn't reschedule then. So later I rescheduled and now day of the appointment, they canceled again. They have multiple providers and yet they cancel repeatedly? I used to work in healthcare and I know providers calling out and canceling repeatedly is not normal. They must have serious internal personnel issues. Hence I would not go to such an unprofessional and unreliable practice. Also, both times happened on a Friday. It makes you wonder if they just want a three day weekend. My son has now lost two days pay and has no provider to treat him a month later.

He is without a doubt the most rude, condescending jerk I've yet to have as a Dr. Thank goodness it…read morewas his last day. My sister got to witness his terrible bedside manner. He wrote MY SISTER's interaction with him into MY personal chart and health summary. My chart and patient summary should have only MY care! Besides this, he listed incorrect information, and contradicted himself. I hate healthcare seriously. I was unable to speak and cut off after five words. Unprofessional and unknowledgeable. These other reviews must've been from his family. I had to give one star because zero wasn't an option.