Unfortunately, we've have a lot of auto and homeowner policy needs after the sudden death of our…read morecar, complications with selling our home, etc. Ed and Joe at Naeger are great, local people with incredible customer service. We started using them in 2009 for our auto and homeowners insurance after a giant national company (rhymes with "Hate Farm") hiked our rates over 20% without a peep or us filing a claim, saying the costs to insure STL historic homes had increased as much in a single year (2008, when the values of home were decreasing). A neighbor of ours recommended Naeger, who immediately found us several cheaper policies with the same amount of coverage. When we wanted to continue coverage on our unoccupied home and our insurance company didn't cover unoccupied property, I'm sure they could have made more money by writing us a new policy. Instead, Joe called the company and convinced them to bend the rules to help us. An insurance company, bending the rules to help someone, you say? It was magic - bizarre and amazing magic! These folks are easy to deal with over the phone or email and respond to you after business hours without a second thought. In summary, they are a convenient, local, friendly, business with low prices and a high level of customer service. I highly recommend them.

I've been a member of AAA for 17 years and I will never trust them again. On February 20th I called…read morefor a battery jump start the two technicians who showed up argued about how to hook the battery cables up and sparked a fire in my vehicle which totaled it. Aaa member services told me they can't do anything to help me unless I drop my insurance claim against them for the damage that they did. I thought AAA had values of honesty, understanding and taking care of their customers. Boy did I find out different.

this place has the worst customer service ever. nobody to…read moreanswer the phone or answer your questions. nobody ever returns your calls. nobody ever wants to give you a quote. they just want your money. always too busy to even add a vehicle to your policy. and if they do, its not the right one. even if you want to drop your insurance you couldnt do it because they dont respond. triple A should change to BS.

Reviewing my insurance policies and realized I was under insured for my home and paying too much…read morefor my auto insurance. I contacted Evan Patterson's State Farm office, his assistant Ross was extremely responsive. They provided me with increased coverage at a reduced cost from my current provider of over 43 years. Enjoyed their personal approach to obtaining insurance. I highly recommend.

From the owner: Evan Patterson State Farm wants to be the first choice for all of South County's insurance needs by…read morecombining great service, knowledge and products to our community. We focus on a needs based approach to helping customers with Auto, Home, Life and Health insurance. License #: MO-8065839

Billy at State Farm was super fast and got us a great quote for our auto insurance. The whole…read moreprocess was fast, easy, and stress free. Highly recommend working with him if you want someone responsive and helpful!

Jordan was great to work with and his follow up was amazing. He saved close to 50% on auto…read moreinsurance and quite a bit on homeowners insurance, all with better coverage. I highly recommend working with him and this agency!!!!!

Always top notch service !!! Great team and minds working for you ... highly preferred my customersread more

In years past, we had wonderful, personal communication. Now I have to pester and pester in order…read moreto have simple questions answered much less assistance with my insurance. Have to leave and go to another company who cares about their clients. Too bad because we really loved Norbert, may he rest in peace.

I am no longer a client of Crawford Butz and cannot recommend them to others. We had our auto and…read morehomeowner's insurance through them for 8 years. Our premiums increased each year, even though we did not file claims. After switching our auto insurance to another company with much cheaper rates, Crawford Butz simply dropped our homeowner insurance. I contacted them several times in an attempt to see if they would drop our premiums to match quotes that I received from other companies. They refused to match these rates and sent a very nasty letter, with a number of grammatical errors to inform me that they were dropping my homeowner policy. I would not recommend them to anyone that I know.

Melissa and all of her team are so helpful and kind! I'm so happy I was able to save on my auto…read moreinsurance!

I have been insured with Melissa Carlton State Farm for years, and her office has always been…read moreresponsive, helpful, and extremely easy to work with! They have my auto, life, and renters insurance and I have always felt like rates were competitive and that I was in good hands when claims have happened! Thank you Melissa for always having my back!