In years past, we had wonderful, personal communication. Now I have to pester and pester in order…read moreto have simple questions answered much less assistance with my insurance. Have to leave and go to another company who cares about their clients. Too bad because we really loved Norbert, may he rest in peace.

I am no longer a client of Crawford Butz and cannot recommend them to others. We had our auto and…read morehomeowner's insurance through them for 8 years. Our premiums increased each year, even though we did not file claims. After switching our auto insurance to another company with much cheaper rates, Crawford Butz simply dropped our homeowner insurance. I contacted them several times in an attempt to see if they would drop our premiums to match quotes that I received from other companies. They refused to match these rates and sent a very nasty letter, with a number of grammatical errors to inform me that they were dropping my homeowner policy. I would not recommend them to anyone that I know.

I've had State Farm insurance almost 40 years, except for a brief misguided period when I listened…read moreto people who say if you haven't switched insurance recently, they're ripping you off. So yes, I briefly tried Geico but James called and let me know that my homeowners insurance would go up by more than I was saving with Geico. Lesson learned -- since then I ask for apples to apples quotes, and nobody can touch State Farm. The Farmer's guy came out, swearing he could get me a better deal, and then ended up sheepishly admitting he couldn't come anywhere close to the deal I was getting with State Farm. James' office reached out recently to ask me to schedule an appointment to review my policies. I frankly suspected it was a waste of time and that they would just try to sell me higher coverage. I was quite pleasantly surprised though. James said I had pretty good coverage overall, gently probed about a couple things I might consider adding (no pressure though), and most importantly, he pointed out several opportunities I had previously overlooked, which altogether should save hundreds of dollars per year. So not only was I happy to have gone to the appointment, but ended up wishing I had done so years earlier!

James Carlton is professional & kind. He really knows what he is doing and has created and…read moremaintained a great team. Beverly & Makenzie were very friendly and helpful as well. I am thankful to have someone honest and knowledgeable to handle my insurance. I think that it is well worth mentioning that he cut my rates by ALMOST half of what I was paying previously. What? I would recommend him to anyone. Thank you for reading. Take care.

Rachel is SO on it! She patiently helped me work through the differences between policies from…read moredifferent companies when I was deciding to switch our home & auto insurance, even though there was no guarantee I would switch to State Farm. She always responds quickly and is super friendly. As a bonus, we love that State Farm doesn't have breed discrimination, which is something we came up against over and over again since we have a rescued pitbull. We are so glad we made the switch to Rachel's agency!

Rachel and her team are the best. Great service and amazing follow up. I highly recommend them for…read moreany insurance and financial needs!

I highly recommend the tang family insurance! Ken was extremely knowledgeable and helpful to our…read moreinsurance buying process! He went above and beyond to find the best quote for me and my family! Thank you so much!

Ken is so knowledgeable about insurance. He helped our family get the best deal out of all the…read morecarrier in the area. He ended up saving thousands of dollars $$$$! I highly recommend the Tang Family for all your insurance needs!

I've had the pleasure of both being an employee and customer of Melissa's office. I would never…read moreconsider another State Farm agent. Melissa goes above and beyond to make sure her customer's needs AND wants are met in a timely manner. She will take care of you and your referrals - trust me!

Melissa and all of her team are so helpful and kind! I'm so happy I was able to save on my auto…read moreinsurance!

I've been a member of AAA for 17 years and I will never trust them again. On February 20th I called…read morefor a battery jump start the two technicians who showed up argued about how to hook the battery cables up and sparked a fire in my vehicle which totaled it. Aaa member services told me they can't do anything to help me unless I drop my insurance claim against them for the damage that they did. I thought AAA had values of honesty, understanding and taking care of their customers. Boy did I find out different.

this place has the worst customer service ever. nobody to…read moreanswer the phone or answer your questions. nobody ever returns your calls. nobody ever wants to give you a quote. they just want your money. always too busy to even add a vehicle to your policy. and if they do, its not the right one. even if you want to drop your insurance you couldnt do it because they dont respond. triple A should change to BS.

For most of us, insurance companies are those companies that we HAVE to have to drive or own a…read morehome. Many of us rarely use their services. My home was damaged during the recent storm that passed through St. Louis. I had a lovely hole in my roof and water was pouring in. I didn't even know where to begin and, naturally, this happened on a Saturday evening when most businesses are closed. Who does the tarp thing? What do I do about the water damage? My blood pressure skyrocketed. So, I started with the only thing I did know. I know who my agent is. I called. Got their recording. I left a voicemail for Tami and then pushed the button to get their 24 hour hotline. They were so inundated with calls that I was eventually told to call back. BP went up a bit more. And then, miracle of miracles, my agent had checked her voicemail in case there was anyone urgently trying to get help. Bless her. She called me and within about a half hour, the tarp guy was there. The next day the dry-out people were there. I got all of the info I needed to get things going from Tami. Over the next few days, as a few more problems developed, Tami and the marketing rep, Todd James, continued to make sure that everything I needed was being taken care of. Todd took time to meet with me to answer any questions I had about the inspection by the adjuster and encouraged me to call if I had any further questions and he continued to call every couple of days to make sure I was getting the help I needed. I have been impressed with State Farm's responsiveness and very much recommend Tami to anyone shopping around for insurance. You don't need them until you need them and, as in my case, boy did I need them and they responded.

I have had such an awesome experience with this agency. I had a need for some insurance and Todd…read moremade this a simple and painless experience. I would recommend this agency to anyone that is in need of good service and people who seem to like their job. keep up the good work.

Unfortunately, we've have a lot of auto and homeowner policy needs after the sudden death of our…read morecar, complications with selling our home, etc. Ed and Joe at Naeger are great, local people with incredible customer service. We started using them in 2009 for our auto and homeowners insurance after a giant national company (rhymes with "Hate Farm") hiked our rates over 20% without a peep or us filing a claim, saying the costs to insure STL historic homes had increased as much in a single year (2008, when the values of home were decreasing). A neighbor of ours recommended Naeger, who immediately found us several cheaper policies with the same amount of coverage. When we wanted to continue coverage on our unoccupied home and our insurance company didn't cover unoccupied property, I'm sure they could have made more money by writing us a new policy. Instead, Joe called the company and convinced them to bend the rules to help us. An insurance company, bending the rules to help someone, you say? It was magic - bizarre and amazing magic! These folks are easy to deal with over the phone or email and respond to you after business hours without a second thought. In summary, they are a convenient, local, friendly, business with low prices and a high level of customer service. I highly recommend them.