If I could give negative stars I would. I was dealing with Tim, the President of this company. Have a pool heater where the electric in the heater itself was messed up. Got Tim's # as the service guy. After numerous texts back and forth and repeating myself, I finally informed him I would be going back to the place I purchased the heater to get a new service tech. Suddenly, he became more available- but only to call me "stupid" and is now leaving harassing texts and voicemails on my phone. Unacceptable. read more