The staff at Chapel of the Lakes are very professional, helpful & kind. They were very reasonably…read morepriced & helped explain the process without pressure. My family & I were so thankful for their empathy during a difficult time during the loss of our son & brother. Thank you Steve & Sirre!

I have had about four experiences with funeral homes and services, and my recent experience with…read moreChapel of the Lakes was less than professional and careless. They were in such a hurry to file the death certificate with the state that they did not let me review it; I found a significant misspelling/typo on a simple name and they had to file a second page addendum and I have a botched certificate requiring two pages. In addition, when they contacted me to make arrangements to pick up my husband's remains, they referred to him as my "father" and when I corrected them they said "sorry, I didn't look at the file first." This was offensive and showed a lack of compassion.

I am deeply disappointed and frustrated by the lack of empathy and professional flexibility shown…read moreby the staff at Pleasant Hills Memorial Park and Mortuary. We are currently navigating the devastating loss of my close relative, who passed away while under the 'care' of her 'husband.' Despite the fact that the biological family--not the 'husband'--has fully funded the burial and the headstone, the administration is stubbornly siding with his demand to include his name on the monument. Without a head stone it has been very difficult for mourning family to even identify where she is buried. They have refused all attempts at compromise. The cemetery personnel have remained completely intransigent, ignoring the family's wishes and the specific circumstances of this tragedy. Rather than being a place of peace and healing, their rigid adherence to "standard protocol" over common sense and financial responsibility has added unnecessary trauma to an already heartbreaking situation. If you are looking for a facility that values the input of the grieving family members who are actually responsible for the arrangements, look elsewhere.

My family laid my Great Grandmother and Great Grandfather to rest here, so when my Grandmother…read morepassed this where she wanted to be. First of all, it is a BEAUTIFUL location, so peaceful. My Grandmother's service was last year and the woman we worked with was great. Since her service I have visited monthly and always bring a bouquet of silk flowers for my visit with her. The first handful of months when I would visit, the flowers I had brought her were still present in their small terracotta pot that I arranged them in (with the green styrofoam in the bottom of the pot--as one would do to secure the flowers from flying away or falling). As the months went by, and I went to visit, the flowers from the previous visit would be removed, which bothered me a bit but I didn't think too much into it, as there were many rainy days. This past month I visited once again and her flowers were once again removed, but this time, the terracotta pot was left behind. The flowers removed and styrofoam removed, which had to take some effort because I am sure to jam it down into the bottom of the pot. Not only was the empty pot just sitting there, but there was TRASH IN IT next to my Grandmother's plot. Needless to say, that was the point of me being officially upset. I went to the office and waited for someone to come out so I could speak to them and figure out what the deal was with maintenance, thinking maybe they have a system in place where they dispose of flowers after a certain amount of time. A woman did eventually come out, not the sweet lady that helped with my Grandmother's service, but another woman who I wish I had got her name, but I didn't. Either way, I explained the situation and concerns, and asked if there was a schedule for disposing flowers so I could adjust my visits accordingly to be sure my Grandmother has flowers rather than nothing or an empty pot with trash in it. The woman informed me that they actually don't allow "decorations" and any "decorations" are disposed of whenever the landscapers come across them. I was taken back and had to clarify, that she did in fact mean that flowers were considered "decorations" and that they were not allowed, to which she said "yes, that is correct". I looked on their website and see nothing about this but conveniently see a whole section about sending flowers. I find this very off putting and in poor taste. Especially given that throughout the property there are many trees with ornaments in them in honor of peoples loved ones who have passed, and flowers all over the property. I hope that the owner or director can provide information about this on their website, as I am sure I am not the only one who enjoys visiting their loved ones and bringing flowers. I am going back next week and I am hoping that if my Grandmother's flowers were once again disposed of that they did not leave an empty pot next to her plot to become a trash can. I will not be as kind and understanding if that is the case.

Having difficulty understanding your actions in the Valley Fire catastrophy…read more You are not using donated funds for Local relief? Explain why? If thats what you are doing, get out of town, and let the locals handle relief. Appears they were doing fine without your interference. Please respond and explain your actions

I donated blood out of blood drive at Woodland Community College in Clear Lake under the false…read morepretense that I was donating blood, like to help somebody in need. When I asked one of the paid employees, was the blood going to be sold they told me no and so after I donated blood I'm an O negative blood type so they're very interested in me donating plasma , in addition to the blood, which I declined. After I donated blood I did find out that yes it was going to be sold. So at these blood donation drives they're actually selling the blood they're not just collecting it and giving it away for free and I think that's what a lot of people believe. So you're not donating blood to people who need it you donating blood to generate profits for the Red Cross.

My parents and sister are buried there and have always taken very good care of my family. Thank…read moreyou Brian for your care.

I love this cemetery and it's setting under the oak trees with birds singing and a few tree…read moresquirrels hopping through! My son is buried there along with my husband's grandparents, parents, aunts, uncles, cousins and I find it a pretty and comforting place to visit. The American Legion is always faithful to place flags every year. I was sorry to see the negative comment because this is not a fancy, high-priced cemetery. Kelseyville is not a rich area like Alta Mesa Cemetery in Palo Alto where my brothers are buried. The staff do their best with the funds they have. The budget is very small and watering is very expensive. Brian O'Connell is the Superintendent of the cemetery and he was very kind and helpful with our son's service & burial and we are very grateful.

Elvira and her team were absolutely incredible during this devastating period for our family. They…read morehelped us navigate this process, and led with love, compassion and knowledge. It was so nice to work with such a wonderful team. Thank you so very much for all of your efforts in helping us through the most difficult time of our life.

Nina was very helpful and knowledgeable. She made the whole process of arranging my mom's funeral…read moreeasy. Thanks for all your help Nina

Do not have any of your love ones brought here as what is happening with my brother who has been…read morehere two whole months of this post to get cremated Nothing is scheduled Not even death certificates have been issued Put your love ones elsewhere My poor brother

From reporting the death of my husband, to sending death certificates my experience was horrible…read more I never received notice that my husband's body was picked up, they actually told me I had not reported the death- Untrue- the charge nurse and I called it in, when we finally "found" his body they called me by the wrong name, had the wrong information for the death certificate-- the final had an error-- the county had to fix it and were unresponsive. I did rrecieve my husbands ashes- in a box that would scare the faint of heart-- shipped to my home with hazmat stickers all over it-- a friend took it away, and the death certificates- with errors 7 weeks after his death. A terrible , non responsive experience-- during a time where some compassion would have been great. No call answering, no email responses, multiple errors.