What an amazing hotel and great value!! Staff was wonderful and the kitchenette was perfectly sized…read moreand equipped.

All the rooms are suites that include a livingroom, full kitchen, large bedroom and large modern…read morebathroom. There are TV's in both the livingroom and bedroom. The room and hotel are spotless, the staff and owner are very friendly and make sure you are comfortable and have everything you need. Check out their website for all their amenities. www.thehotelsync.com To top it off, their prices are very reasonable. We highly recommend it.

Our favorite place to stay when we're traveling north to Ohio. We've gotten to know quite a few…read morepeople, regulars and employees, during our visit. Very new and modern! If I were going to give a down check, it would be the very pricey restaurant that is on the property. Very good, but very pricey. We usually opt to get a delivered pizza! Mary, the bartender for the managers reception and Damian, treat us very personably almost like family. We don't mind spending a couple extra dollars there due to that. And another thing, they have an automatic toaster at the breakfast area that toasts perfectly the first time and every time! I wish all the Embassy Suites would buy that particular electronic toaster! Keep up the great work!

Pleasantly surprised with our stay at the Embassy Suites in Bowling Green! Upon entering the lobby,…read morewe were impressed with the welcoming staff, cleanliness, and the fun decor features (green wall behind the front desk, water feature, fire place by sitting lounge & outdoor fountain/ fire pit). Throughout the hotel hallways, you'll find many artfully designed pictures of different corvettes, as this location isn't far from the Corvette Museum. Our room was spacious and clean with a view of the outdoor fountain. The room was insulated well enough to not hear our neighbors or people walking down the hall. Happy hour included a choice of beverage as well as different snacks - and if you have a non alcoholic preference (i.e. for kids) during happy hour, there is no charge for those. The pool was a welcome treat after a long, hot Kentucky day, clean and perfect for the entire family, with an outdoor seating area as well. The gym had various machines but we didn't get a chance to use them during our stay. Breakfast is better than your average continental breakfast, with omelets, eggs, pancakes and waffles made to order. Buffet options also available and coffee made with a push of a button. Overall, the experience here was great and I'd happily return here next time I'm in the area.

The staff were amazing!! Smiles, helpful, happy!! Skyler and Hailey were awesome! So friendly and…read morefunny. Drinks were awesome!! Dinner was awesome!! Check in was a breeze! I love Drury!!

Clean rooms and the evening kick back was much appreciated. Would return to a Drury.read more

Nice hotel that looks to be fairly new. I didn't have a need to interact with staff as I used all…read moredigital check-in and keys. As usual at Tru properties the free breakfast was fine with multiple choices. The only negative with the stay, which is starting to become too common with Hilton properties, is that the Peloton was having technology issues. This may not seem like a problem to most but for frequent travelers who rely on hotel gyms to stay active, it is. Also the gym had no sanitary wipes to clean equipment.

I usually hate Tru hotels. But we had a cat and this place seemed to have the best rates…read more Staybridge charged $50 per night up to $150 max, Embassy Suites was $75 for first 4 nights and this place was $50 for first 4 nights. The app is kind of confusing because it says there's a $50 non refundable deposit and then it says there's also a pet fee on a separate line item below that. But they confirmed it's just $50 total for 1-4 nights and $75 for longer. $15 per night is reserved for incidentals but refundable. The room was actually clean. And you can choose your room in advance on the app because there aren't particular rooms reserved for pets only like some hotels. One towel had some hair on it but it didn't phase us as I know how that can happen. It was a washed towel. Breakfast had pancakes, bacon and cheese omelets in addition to oatmeal, yogurt, cereal, bagels, muffins etc. next day they had sausage and scrambled eggs in lieu of the omelettes and bacon. Gold members get popcorn as the welcome snack. Strong WiFi. Water bottle refill fountain downstairs. Along with a microwave and paper plates. Housekeeping you have to request. I saw them mopping the floor of a room as we passed by so I think they must actually be using the pet fee to do a better job cleaning. Outside I did notice they never emptied the trash by the elevator for several days and it was overflowing. Late checkout for higher tier HH members is 1 pm rather than 12 noon. We extended our reservation by a day and I asked them if I could also get late checkout for the new departure date as well and they said yes. But they forgot to add it to my reservation I guess because we got a call at 12:30 pm telling us checkout was at noon. I actually had confirmed it again the day before we were leaving that we had late checkout so I don't know how it fell through the crack. They were a bit stand offish at first saying I didn't make the request, but ultimately capitulated and gave it to me. We started packing our bags regardless so we could exit asap. What I thought was the best part is that they called back 5 min later and acknowledged the request had been made and they saw the notation and comp'd me $10 for the inconvenience. That was nice of them because I was fuming. Kudos. 3 EV charging stations. The same person owns the Fairfield across the street so you can use their facilities as well we were told by the front desk. Gas at the Fivestar across the street is good price for the area. Usually matches the Kroger price down the street.

I stayed at this hotel for my mom's wedding, and it was honestly one of the worst experiences I've…read moreever had. We drove 8 hours to get there, only to walk into a room in terrible condition. There were ants everywhere, including on the bed, which is completely unacceptable. The door had holes in it and didn't seal properly, so there was constant air coming through, making it nearly impossible to keep the room cool. The fridge didn't work at all, which was a serious issue because I had insulin that needed to stay cold. That alone could have created a dangerous situation. On top of that, the beds were extremely uncomfortable--you could feel the springs through the mattress. To make matters worse, I was charged $170 for one night, even though my room was reserved for two nights, so I assumed that was the total. The next morning, I was called and asked if I was checking out, then told I needed to come pay again. When I went to the front desk and explained not only the confusion with the charges but also how unacceptable the room conditions were, the best they offered was charging me $140 more and claiming they "took off" $65. I ended up almost being late to my own mother's wedding trying to sort this out. I even explained that I would not be staying the second night due to the conditions, but needed the room temporarily for my service dog and cat during the wedding. Despite not staying, they still charged me another $140. We ended up leaving the wedding early and driving the 8 hours back home that night rather than stay in that room again. Between the unsafe room conditions, lack of basic cleanliness, broken amenities, and poor customer service, this experience was beyond frustrating. I would not recommend this hotel to anyone.

We thought the price was okay for the stay. The bed and pillows were very comfortable. The staff…read morewas welcoming. The shower was slow to drain, but had good water pressure. There was a Reese's cup wrapper near the bed on the floor. We hadn't eaten any Reese's. The breakfast buffet was good for a free breakfast. It was hot and the counters were clean. The coffee was good! We would stay here again.

Nice hotel and good breakfast in the morning. Clean and comfortable. Quiet and near good things…read more Staff was friendly and helpful. The shower never got hot for us. Just warm, but not hot sadly. Could've been the time of day, but that was the only negative of the stay.

The Front Desk Staff, Ariana (sp?) and Anna Lee (sp?), were amazing, efficient, and made me feel…read moreimmediately welcome and appreciated; I was acknowledged quickly, and they accommodated my (road warrior) quirks w/o hesitation or issue (quiet room, top floor, and applying the correct credit card). My check-in went smoothly and quickly. On the other hand, my co-worker had booked her room incorrectly, and the Front Staff was able to help her correct her error and get her into a room without any problems. Regarding the hotel itself, my room was very clean, in great working order (I am always thrilled to have a bathroom sink drain quickly!), and very quiet! It's also very close to many restaurant and to the main, local mall. In addition, I found the morning breakfast bar well-stocked with many great options in both food and beverages. I will gladly make this property my go-to stay hotel when I am in Bowling Green, KY.

Honestly I was torn with how many stars to give. What we got was great, however it was not what we…read morewere promised. Their website is outdated. There is not a spa. They also only have a restaurant and piano bar on Friday and Saturday despite what the website says. They have a non refundable policy which is very frustrating because it feels like they dropped their end of the deal. Now- why the four stars? The room was lovely! And huge, and super clean! So technically when booking a hotel that's what you need. But it was in no way the experience I was excited about for my trip. We checked out a day earlier. Oh yea and they only had two guys from the "kitchen" working there and they could have absolutely cared less about us being there. No eye contact, no help, no recommendations, not even a hello.

We went to eat here Thursday October 15th while in town visiting…read more The place was not busy so the owner allowed us to eat dinner in the piano bar side which usually is just for drinks and dessert. Beautiful building, we wanted to to stay here but the place was fully booked.(next visit this place is where I want to stay) We had a lovely waitress that was just new but very experienced and had a great personality! We both ordered a steak and I exchanged the mashed potatoes for asparagus but received both. Can't get away from carbs in my life! The steak was amazing and melted in my mouth the potatoes were hard to stop eating because they were perfect. Had a salad and tried 2 dressing and the blue cheese had excellent taste. Had a blue Long Island which was on the drink menu as a KY drink. Drink was very good. We were in luck and shortly after we set down the pianist started playing. We talked to one of the owners on the way out and he thanked us for coming! What a great night and lovely experience we had at this establishment! Thanks Kentucky Grand!!

Very bad cancellation policy and impossible to get a response from the company. I had to cancel…read morebecause of dangerous weather, tried contacting the company via Customer Service email and phone message. No contact. They require considerably more than 24 hours to cancel a reservation which seems unusual.

Let me tell ya! We checked in on Friday and couldn't leave till Monday. Had plans for Nashville…read more Boyfriend woke up with the flu. The girls here... are awesome! Ashley at check in.. you rock! The other girls at the dinning you also rock. ( sorry can't remember your names) Everyone here went above and beyond! The hotel is clean, good food and close to about anything you need! Thanks you guys!!

Wonderful Hotel from the very courteous front desk help to the staff around the Hotel. Its location…read moreseems to be centrally located to a lot of restaurants all around you. A nice experience you will not mind repeating.

Its a nice Hilton Garden, everything as expected. I have visited here three or four times. Always…read moreconsistent and convenient.

The room was clean and the bed was comfortable and the breakfast was filling…read more The hotel needs some upgrades ,but do not pass on this place to stay in Bowling Green Kentucky.

It's under construction right now, and none of the ice machines on any floor were working. Our…read moreroom was fine except the air conditioning unit in the ceiling was dripping water every now and then.