I bought a used SUV at Don Nester Chevrolet. Everyone that I…read moreworked with in the Sales Dept. and the Service Department was very nice and cared. The Owner and the Sales Manager are very caring. My vehicle had a problem and they handled it. There was no arguing or hours on the phone to get it done. These people care in my view and they want you to be pleased with your purchase. if you asked me would I buy there again? 100% I will. Very impressed. A big thank you to all at Don Nester Chevrolet in Roscommon, MI. 5 Star rated by me!

Sadly, the negative reviews are true for this small business. I bought a used car from them and…read morethings seemed good with the salesperson but as the sale progressed, mistakes were made. Here are some of the major mistakes. 1. First they sold me the wrong car by putting the wrong vin of a different car on the paperwork. 2. I was having the car shipped and they didn't ship it with temporary tags or the title. They mailed me the title and temp tags with USPS snail mail that took 10 days to reach me. 3. They gave me two different key fobs. One for my car, one for a different year/make of the same model. They won't try to fix the situation because "the deal is done." BTW it costs 800-1000 to get a duplicate key fob and get it reprogrammed. Dealership businesses live or die on referrals. I can't see someone referring these people.

Fabulous business, great sales staff. Always helpful and attentive to needs. Have worked with Ben…read moreon multiple occasions and always pleased.

I purchased my car back in 2020 from this dealership, what a great experience! Took it in yesterday…read morefor routine maintenance, Justin was very knowledgeable,explaining what I needed, they got the work done very timely, the car was in perfect shape when I received it back. Justin told me everything looked great, complimented me on how I've taken care of the car, and invited me back for the hundred thousand mile service. In today's busy world it's refreshing walking into a car dealership where you feel more like family than an ATM. thank you to the entire staff of Matt LaFontaine Chevrolet! Ken Haig

We bought a used truck from there folks and discovered the next week that someone had drilled a…read morehole through the back seat floor into the gas tank when mounting a piece of equipment to the floor. The smell of gas was overwhelming and we thought we might catch fire or explode!! After A wonderful conversation with the Owner Matthew Nester, the situation was resolved by the next week at the Ford Dealership in Tawas and graciously paid for the needed repairs. I will now recommend this dealership to everyone that I know, And possibly purchase another vehicle from them soon. I'm now convinced that there are still some good honest people in this world. Matthew Nester is one. God Bless you Matthew.

I had car trouble while on vacation and was extremely disappointed with my experience. They charged…read moreme an excessive amount just for my car to sit there, and they never clearly explained what the charges would be. They also told me my car had a specific problem, but after getting it checked once I got home, I found out that wasn't even the actual issue. I felt misled and would recommend being cautious before taking your vehicle here.

My wife and I purchased a 2012 Chevy Malibu LS from Kim in January of 2014. We were treated like we…read morewere family. Our vehicle was properly presented online. Some friends of ours purchased an SUV days before we made our purchase, they are very happy with their purchase and the excellent after purchase care they were given. I highly recommend Premier Motors, they are very honest and really care about their customers.

Called this morning about a truck that's listed on marketplace. After 5 minutes back and forth with…read morethe operator I was told the salesperson was unavailable. Left a voicemail. No reply. Called again late afternoon. Operator again said the salesperson was unavailable. Asked for a sales manager or someone else who could help me. Hung up after another 5 minutes on hold. Piss poor way to do business. Maybe the very polite operator should switch positions to sales.

Fantastic! We were on a road trip from Minnesota - pulling our camper when our truck broke down…read more Brandon was kind, responsive and got us in immediately- eventhough we got there 15 min before closing on a Saturday. They had it repaired and back on the road in no time. Brandon was so great to work with and made a potentially trip ruining situation into a small part of the story of our trip!! Many thanks to Brandon and his outstanding service department!!

Disappointed to say the least in this dealership. Purchased three used vehicles from here in the…read morelast 7-8 months. My wife took her 2023 Ford explorer in there for an oil change and the tech noticed a rear axle leak. Told her it needed to be addressed. She asked if they could fix it and he looked at her like she was stupid. Told her No.. they were 6-8 weeks out on service and to take it to a local dealership since we live two hours south. I called our nearest dealership and they said no problem and got here in three days later and fixed on the next day. Maybe if you're so far behind on service you need to be open a few more hours to catch up. Just saying, think twice about purchasing your vehicle here. They will sell you a vehicle and tell you all about how they will pick it up for service, leave loaner cars etc. but when it comes down to it, they fall short for sure Troy Alexander

We have just gone through the most horrendous experience with a dealership service department…read more Henry Blair should be reprimanded for his "quality of service". We were unable to obtain service on our transmission from Serra Ford in Gaylord for over 9 months, so we were told to go to Feeny Ford. They kept rescheduling us three times with the same excuses as Serra Ford... no techs available. April 22, 2026 we were told by Henry that he needed to order parts and rescheduled for May. He was given at that time all repair insurance documents to cover the repair. We take it back May 27, 2026 for the repair and suddenly Henry tells us he never tore it down in April to confirm the problems, never verified that our insurance would be covered and now says it's not covered and we have to pay $557 to put the truck back together or pay for a new transmission. We're retired and cannot afford either. That's why we were paying for an extended repair insurance. The invoice has no breakdown of what was done for $557 and we had to find a way to pay it just to get our truck back. As my husband was leaving, Henry made a snide comment about the repair insurance we have and told my husband to "fu..k off" and then came after him to start a fist fight! My husband is 68 and was just trying to get out of there. This man should never be in a customer service position and both Serra and Feeny should be ashamed by the way they treat customers. Now we are in debt for nearly $600 and still have a bad transmission.

Joe is a great guy! Really helpful on finding the right car and sent me home in a great car!read more

I bought my first financed car from Trevor today and he was absolutely phenomenal! He helped me get…read morethrough a lot of issues and was extremely patient with me in the process of buying the car. This place is absolutely wonderful and are always trying to work with you and not against you! Would definitely shop there again if needed.