I recently started a new gym and needed shoes and it had been a while since I had a new pair. I was…read morehelped by Marcy the Manager, she was so helpful, friendly, very professional and made buying new shoes an awesome shopping experience. I got two for the price of one. She even pointed out the shoes I had that the logo on the shoe they don't even make any longer, so that says it's been a while since I got a new pair. They more than just shoes. All gun stuff like socks, watches and jewelry, and many things for the kids as well as for the adults. Go see Marcy and the other lovely ladies at the Shoe Dept.-Encore in Brownwood and check out the sales they have going on. Thanks again to Marcy for all your help.

From the owner: At SHOE DEPT. ENCORE, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

There is a massive selection of great brands that are well know for durability and fashion.I was in…read morethe market for a durable ankle boot that I can wear on my weekend day trips and activities. I have been eyeing a couple brands and they had one I was looking for. It was nice to try them on in person and get an idea of what size I needed.

Love this store. The shoe selection for style & comfort (most important to me) is beyond the top…read more I can have both! The shoes & accessories are unique & well made. This is my "go to" place.

We decide to look at some upscale womens shoes at this establishment. The nice lady behind the…read morecounter informed us that this place has been in business for the last two years. Upon entering you can smell the scent of fresh tooled leather. They have a nice assortment of handmade purses as well as shoes. This is an upscale boutique store where you can easily pay 100 or more dollars for a pair of shoes. It was nice to see some well-made goods that you would typically not see in most department stores.

Gorgeous shoes & purses!!! Joann was very helpful and welcoming. Her selection is fantastic; lots…read moreof whimsy and just great style. There was quite a large selection of $30 clearance shoes. The store is airy, chic, and comfortable. I absolutely loved the shoes & can't wait to go back.

You know what they say? Location, Location, Location!…read moreI can roll up and get fresh kicks at the Shoe Dept on my way to nosh on my daily 5er of chalupas! What could be better?! Hell, I'm feeling so good from the service I got at Shoe Dept, I'm gonna get a grilled crunch wrap too! Add nacho cheese???! What do you think?! no. i'm lactose intolerant.

From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

We came in looking for the impossible... Sneakers AND dress shoes for my bf. We left with both and…read morethen some thanks to the excellent customer service we received from Nicole and Ashley. They checked in on us and numerous customers as we were looking through the great selection. They greeted us upon entering the store and told us about the bargains for the day. No matter how many times we asked for help reaching boxes on the upper shelves Nicole never complained, but happily brought over the ladder to assist us. We have never experienced this great of customer service at this location. When we came back today, it was a different crew working. They weren't unfriendly but definitely not the same level of service - we weren't greeted nor did they check in to see how a new shoe hunt was going. We will be back for sure!

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

If I could give 0 star I would.. I purchased a boot on December 3, 2022. I wore the boot the next…read moreday for my birthday to church December 4, 2022 and when I got home the bottom of the heel was missing. On December 5, 2022 I went back to the store in Killeen Mall to exchange the boot. I didn't want any money back just an exchange. I was told once the item leave the store they can't take it back because it can't be put back out for purchase.. Meanwhile there was another customer there who purchased a purse and the purse wouldn't open she was told the same thing.. I wouldn't recommend purchasing anything from this company. They sell defective products and refuse to make things right.. I will never ever shop there again and I suggest if you want good product for your hard earned money..DO NOT SHOP AT THIS COMPANY..YOU WILL REGRET THAT YOU DID..

To the two Hispanic girls in the front no one wants to walk up while y'all are watching tiktoks &…read moreget treated like I was "bothering" y'all honestly y'all lame asf working at Shoe Carnival...anyways thanks for the Docs. Btw y'all sud-mid

If you have a serious foot fetish this place is definitely for you. There are some shoe stores that…read moredon't have this many shoes. And in the back of the store they have a huge leather boot selection which impressed me. When I first walked in and I was expecting more of an upscale souvenir store but it is definitely much more than that. This is a great place to find some unique clothing finds along with numerous choices of leather jackets. Needless to say, expect to pay top retail dollar for everything. I decided to take a lot of pictures because words alone are not adequate.

I waited to write this review because I don't believe in posting reviews while I'm angry…read more In a very rare move, I am posting a 1 star review because I can't think of any redeeming qualities for any of the people I came in contact with on this visit and my original 2 star draft was too generous. I hate writing negative reviews, but I know there are people out there who can't stand one more thing going wrong in 2020 and those people deserve to know they should avoid this place. I will say that the thing that makes me the most irritated is that we made a purchase here and I completely regret it and wish we hadn't rewarded their bad behavior with our money. That's on us, as we were trying not to ruin our anniversary with a scene and my husband wasn't fully grasping what occurred until we left, and we had no privacy for me to explain it to him. This layout, like a few in the area, is 2 floorplans connected in the middle but with each one having its own entrance/exit. We originally entered the one on the left which had some clothing, jewelry, and boots in the very back. This side had a mix of higher end brands that are a bit expensive and items that are just plain overpriced, as is common in more touristy areas, but nothing outrageous. The right side had some trinkets up front that I didn't check out, so I can't comment on those prices. There was a bit of a babbling brook set up with goldfish and a little wooden bridge that crossed to the back of that store. I thought that was fun. There were handbags and women's clothing in that section that were ridiculously overpriced and marked up for the quality- enough to make me roll my eyes and lose interest in the store altogether. The first time we came in, we were completely ignored. Nobody greeted us, nobody approached me as I was considering several purchases. Not unheard of or my biggest concern, though I completely noticed. We left and went to several more shops. As we were about to leave Main St. we remembered we never purchased the Pendleton towels we intended to get. I wanted to go to Fredericksburg Mercantile, but my husband wanted to return here based on the selection. Well this time, we entered the store and headed to where the towels were so we could look through the patterns and select one or two. Instead of being greeted, we were profiled. A woman attempted to step in my husband's way while condescendingly asking if he needed something. He went around her, casually throwing out the product he came to look at. I was slightly behind him so she instead blocked me with the same tone. I stared blankly at her because I was completely shocked that this woman got in my bubble, her face was 7 or 8 inches from mine- at most, and her mask was below her chin! While I was aware of the profiling that was occurring, I was primarily distracted by how boldly she was ignoring the state mandate AND rudely in my personal space (remember, I said inches, not feet, it's never appropriate to get that close to someone). Since things were getting tense, a second woman (the only one wearing a mask correctly and seemed to be the manager) interceded and the first woman left. I specifically asked her if they just don't follow the mask mandate here and she played dumb at first, then looked over her shoulder at the the employee and shrugged and said sorry insincerely. She did not correct her behavior and there was a third employee wearing her mask in exactly the same way who squeezed between us and a rack to get a snack at the register. So no masks, no social distancing, no respect for customers- got it. I walked away to go look at patterns with my husband but couldn't focus on the task because this woman followed us around from an odd distance and kept interrupting our conversation. What's funny is when I actually inquired to my husband about the product, she had a chance to look like she was doing her job and cover up the profiling, but that was the only time she didn't chime in! I didn't get a chance to choose what I wanted, my husband felt rushed and weirded out so he grabbed one so we could just get out ASAP. At the register we were subjected to her asinine questions and chatter about "this stupid virus." She also went on about recognizing me from earlier based on my purse- I guess her way of softening the profiling??? I left out a lot of specifics due to limited space. The jist is, that after letting time pass I still do NOT think this was a weird, one time mishandling of a customer. I honestly believe the staff here makes biased assumptions about their customers and will continue to do so unapologetically without regard to how they are mistreating people, or for safety. They didn't deserve our money and they don't deserve yours.

My mom and I love to visit this store often. They have beautiful clothes, shoes, jewelry, bags, and…read moreother accessories for VERY reasonable prices. The owner is such a doll and the place is just truly a treat. We love to support the business because of the great things the owner does with the company! We will continue to shop here and bring our friends and family!

Love this place! They always have something super cute when I go in. Audrey, the shop owner, is…read moresuch a sweet lady. She has great taste and is always so helpful and friendly. (: