I have used Harrison a few times over the past couple of years when I travel to Fort Worth for my Navy reserve duty at JRB. I do not always use my plane, but sometimes the travel time savings just makes sense (not particularly the cost though). This past month (April 2024) there was a couple of issues, that I will say I have never experienced before. First, I rent a car for the couple of days I'm there. In the past it's been Enterprise (I think). No issues, reasonable cost. Don't need a fancy car. This last time when I called, I was told they have a new rental agency, with significantly increased cost. Well, it is what it is. I put about 50 or so miles on the car for the weekend. I drove from the airport to my hotel in downtown FW, the next day to and from the Navy base from my downtown hotel, then on Sunday to the Navy base then to the airport. This usually translates to 2-3 gallons of gas. When I went to put gas in it, it took over 5 gallons! Enough for about 150 miles of driving (30mpg car). The gauge looks full but not really. Not really much to get too peeved about. Means somebody else was using the car outside of the rental. When I drop off the car, I always look over the car to confirm no damage, and none, that I was not aware about (had issues with this in the past with other rental companies, so it's a habit). I get a call 3 days later from the company claiming I broke the front windshield! What!!?? Nobody ever checked the car when I returned it to verify it was damage free. This rental agency is off site, and they need to drive these cars for quite a bit on the roads in Fort Worth. They sent me nice pictures later, but the car was in a different location than where I dropped it off. This was essentially a rock chip and crack. When their personnel were moving the car, this is most likely when this occurred. I know it was not when I had the car. But since they have no accountability of the car for some time frames, they blame the customer. These people suck! They need to realize they have holes in their system and have to take some risk. Their rental cost was over $100 more than I paid with Enterprise before. Go rentals is terrible. California company of course!
Second, I took me over 30 minutes to pay for gas and hanger fees. There were 2 folks at the desk, obviously one was very new, the one checking me out. The other was far more experienced but was sitting at her computer and would not lift a finger to assist the newer lady assisting me, who was quite confused and bewildered about how the computer process worked.
I understand the problems some of these FBO's may have in securing rental car agencies for rental cars for transient use. But they need to be much more careful about who they pick as it reflects greatly on their reputation. There was nobody to check in this car, so the agency has to accept it as is with no accusations. I get the new girl up front, that's part of doing business (not necessarily the other girl not really helping though when the girl helping me was obviously struggling), but the choice of shady companies like Go Rentals, is not very forgiving. Geuss in the future I will choose a different airport in the Fort Worth area, there are a bunch. read more