Tammy is fantastic! I am so pleased with the furniture finds and the deals…read more The delivery was smooth and Blake and Julian were fantastic with delivery as well. I so recommend going to Northwest furniture.

Oh boy here we go. Needed a couple of reclining loveseats and saw this place advertising on tv so…read morewe decided to drive out to Canby to check it out. Chris was our sales rep and did a great job helping us find what we wanted. Or at least what I thought we wanted.... Made the purchase for $2000 and set up delivery options. A month later we get the call that it's time , the loveseats are ready. Yay!! Happy days.... Wrong. So the delivery drivers show up and go about their business removing our old sectional couch and bringing in the new loveseats. As they are putting these things together I'm noticing some things, the pieces aren't lining up properly and there are gaps and other issues that are visible and then the installers can't get the backs of the chairs to clip in securely. They are telling me that these parts aren't right and possibly defective. Dammit! So I decide not to accept delivery on these and get a phone call from Chris telling me that they wont charge me a restocking fee if I come in to get a refund. Really? A restocking fee on defective parts? WTF? So I go in and they tell me they got it all figured and and everything is good. I ask to see the units and immediately can see that they have lied right to my face about this. Grab the back of the loveseat and with very minimal effort pull the whole thing apart . I just look at him and say this is what you call all better then I look at the other loveseat right next to it and grab a hold of that one and what do you know the whole back just comes right off that one as well. By this point some other manager comes and and basically is telling me that for $900 a loveseat this is the quality you get. Now that's some bullshit! So I'm asking for a full refund which they give me but not before making me feel like this is my fault. Horrible customer service from the manager and a lack of education on how to deal with a problem like this. Needless to say I will never do business here again and would suggest everyone who sees this to look elsewhere. Poor management and even worse product. Good day all

This was our last stop of the day looking for a desk to put a new computer on. Stops at other…read morefurniture stores earlier in the day were "unfulfilling". Found exactly what we were looking for at a dirt cheap price. Very sturdy mahogany desk/table... it will probably last a lot longer than I will. $50 delivery charge. I ask, "so about when will you be able to deliver it?". The owner says, "how's right now sound?". 15 minutes later my new desk is in it's new home and I'm a happy camper. And at a cost that was a LOT less than anyone else was asking. YMMV but this place is aces IMHO.

Highly recommend! Great selection and service! Felt safe shopping with clear Covid safety steps in…read moreplace. Good prices and quality product. I'm finally off my dining table!

The worst customer service we have ever dealt with. First, my husband had to call multiple times…read morebecause they would never return his calls when they said they would. Second, we sent pictures of the damaged sideboard and finally after a month of they came back and said they would not replace it but they would send a credit. What good is a credit and a damaged sideboard? The comment we got was, take a hammer and pound the corner back in place. Several people we know who work with wood said it's damaged and there is no way to fix it. We will never purchase from this store again. We have had much better customer service at other furniture stores, returning large furniture pieces until they got it right. What happened to customer service? Now we're stuck with a damaged piece of furniture. Beware shopping here because they are nice to you until you have a problem.

3 stars for the beautiful items and existing as a brick and mortar furniture store in the digital…read moreage. Wish I could give 5, but the chairs we bought did not arrive at the location we were promised we could pick them up in a week, and then we learned that they were actually oversold and could not be delivered to us at all. Still waiting to be refunded.

Excellent service, friendly and patient with no pressure. They're definitely more interested in…read moremaking me happy than anything else. Elizabeth worked with me over several months and appointments to be certain I was getting the right pieces for my living room. And David & team were terrific bringing in a large sofa through a tricky foyer. Setup was great, follow up questions and service needs were exemplary. I've shopped there before and will definitely be back.

Parker Furniture's Designer Renee Banke provided one of the best furniture-buying experiences I've…read moreever had. Her knowledge of Stickley furniture is exceptional, and she went above and beyond to help me match new pieces to Stickley furniture I purchased 20+ years ago, taking the time to ensure the wood finish and leather would be as close a match as possible. She was patient, responsive, and genuinely invested in helping me make the right decisions. I highly recommend working with Renee at Parker Furniture.

Great store. Only bad is that if you live in WA, you cannot purchase in OR and save tax. They…read morehave to ship to your address. So no tax saving here. But great store, service, and product. I guess if you're spending a few grand on an office chair, then what's a few more hundred for tax, right?

If you are opening an office this a great place to get new or used pieces. If you need a single…read morepiece of office e furniture, may not be for you. It was interesting to see all the pieces and they have a great little plant shop too add a bit of green.

I was very impressed by this store. Our salesperson, Roman, was very patient and kind in helping us…read morefind the right mattress. After almost 90 days, the mattress it turned out was not what we wanted. I was dreading going back in to exchange it, thinking it would be a hassle. We worked with Roman again. He helped us find one that suited us better. The exchange process went very smoothly I'm happy to say. I was afraid they would try to convince me to keep the original mattress, but that was not the case at all. I would definitely buy from Mattress World again.

Be careful of this place and especially sales-person, Devon! We were "window shopping" in this…read moremattress store, merely getting information. Although we found a mattress set that was of interest to us, we were not ready to pull the trigger. I reluctantly gave Devon my phone number & email. Somehow he got our address, it was NEVER given to him!!! I DID NOT make a sale, we told him that we'd think about it. Next thing I know, I'm getting text message & email alerts telling me about a bed set delivery for the next day COD!!! Wow, is this co must be hurting so bad that they're fabricating sales out of thin air & dishonestly sending them to an address that I didn't even share?!? No respect, integrity, character, or honesty from this Co. When Devon called, all he would say is it was a glitch in the computer! WOW! No accountability!! RUN Far from this place!!! Terrible business practices!!!

We ordered a very expensive and large couch from Key Furniture. The only issue I have is that the…read moredelivery date was not succinct. We decide

EDIT: Key Home Furnishings has now picked up this custom, "non-refundable" recliner purchased last…read moreOctober and refunded my full purchase price. I've updated my rating of the store. I won't be back, but glad they finally listened. Buyer beware, please! I am sorry to have to detail a customer service nightmare unfolding. This store appears to be a great place, with helpful associates and a decent selection. My experience has proven that after you've made your purchase, if there are problems, you won't be treated fairly or with respect as a customer. I have many years' experience in the past as a co-owner of a respected upholstery cleaning company and I am familiar with upholstery construction and how various fabrics hold up over time. I bought a Flexsteel recliner in August 2025 after many hours of consideration for the brand choice and especially the fabric. My sales rep seemed helpful and kind as I asked about the most durable fabric I could choose. I settled on my choice after that discussion and was told I'd made a good choice for my concern of durability. He had also mentioned in passing that some fabrics in the past from Flexsteel hadn't been durable enough and had been pulled from the lineup. I was told these recliners will last 30 years. The recliner arrived in October. Shortly after, I started seeing significant issues. 1) The chair squeaks and groans loudly when returning to a seated position; 2) the fabric started pilling heavily after only a few weeks in my home; 3) the batting is insufficient--this was confirmed by their 3rd-party repair service man who inspected the recliner in my home; 4) the interior of the piece reveals very shoddy workmanship, with stuffing coming out of unfinished seams, missing staples and lining fabric not attached where it should have been; 5) the right armrest fabric is noticeably crooked and their customer service rep insisted I try to work the fabric into place myself, which is impossible to do--I've tried. The repair man did not have tools when he entered my home and I thought he was there to assess, not actually do the repairs. He agreed there was insufficient batting in the recliner. I told him that if they are going to insist that I use a pill shaver to remove the pills every couple of weeks for the duration of owning this piece, and if I would have to accept the extra piece of 3rd-party batting he said he could stuff into the back rest (with nothing to be done, apparently, for the seat and footrest) I was not interested in keeping it and would ask for a refund of my purchase price. This recliner has failed the most basic of standards for a piece of any quality. I could have spent at least 6 times less on a disposable piece of furniture from Costco instead. Worst, I was now told by Barbara in customer service at Key Home that I have refused the rep's help and that therefore my warranty case is closed. I am now looking at taking this issue and my many photos (with metadata) and documentation to small claims court. I recommend, of course, that you shop elsewhere.

Contract work was sup-par. Still have eye sores and damages our my home and property. Many things…read morehad to be pulled off and re-completed. Owner contractor (James) screamed in my face when asking questions. Was fed up in the end and couldn't get them out of my house fast enough. Had to re-finish and repair many things once done. Many promises were not fulfilled. I will never use again or recommend to anyone. We did like architecture design and interior decoration help. But contractors help left us soured.

I ordered a vase from Vanillawood's online store as my first purchase from this company. The whole…read moreexperience start-to-finish was very pleasant with great customer service! Right after ordering, I received a personal email from Jenny, letting me know the item was going to be delayed a bit and she wanted to keep me in the loop. I received a few more emails from Jenny along the way keeping me updated on my order status. I really appreciated the wonderful customer service, it's hard to find these days, and my vase is beautiful! I will be a returning customer! :)