I called them and they showed up within 15 mins to change my tire to a spare. The man that helped…read moreme was Rashawn and he was very kind and fast with his service! I will highly recommend and his pricing was great!

poor communication / do not recommend if you need a tire to get home. mine went flat in less than…read more20 min after changing. wants $200 for a rim and tire

Had to have them come out again. It was too cold last night but I need to get a new battery after…read moreall that. Greg was professional and got the job done. I hope I don't need them again, but I do know who I'll call!

He was dispatched by our Verizon Roadside Assistance. When he arrived he refused to help us,…read moreclaiming that he couldn't open a uhaul truck we rented. Then told me I needed to call to see if they would approve it, but then he wouldn't wait for us to call and get that approval. We finally got a hold of Allstate Roadside Assistance, who he said dispatched him, and they approved it, then he wouldn't come back to do the job. He claimed he couldn't open it because it was a commercial truck, but it's just a Econoline 250, not a semi, and it was approved. He left us here all night.

Let's just say....this business has 5 stars for a reason…read more We ended up in a terrible situation so we got on yelp and found this towing business, I decided to call and my reception was down so my call failed. Not only did Mr.Lee take the time out of his day to call me back and leave a voicemail, he also gave me a time of when he could be at my home to help! We were in search of something a little quicker (outside of his area) so we told him maybe we can call him back if we decided we needed his services. Well, Mr.Lee ended up calling us back! He had a reference to someone who was closer to our location who could help us in a quicker time! His reference "Juan" was on time, extremely helpful did everything in a timely fashion! We had an appliance that we purchased with our pickup truck get stuck in our backyard on a wet day. We had also called a service closer to our house who told us that "they could not help due to the fact that they could also get stuck on the wet grass". No fear!!! Lee and his references made sure that we got the services we needed to get out of our ditch! Thank you so so much! I would recommend you to anybody! Trust this one! Professionalism, time management, responses, all Five stars!!!!!!

Would highly recommend Lee. He was great to deal with. Very professional and a great personality…read more My car hadn't moved in over a year and was quite a stress for me. I reached out to him and had a response very quickly. Every time I had to call him during business hours he answered by the second ring. He was very understanding of my tight schedule and was able to move the vehicle with no problems and an upfront and honest price. The entire process I had no doubts I had gotten the right guy towing my vehicle. I will definitely be using StrictLee for all my towing in the future.

We were here for a weekend vacation and had just discovered a completely dead battery in our truck…read more Gage was here in under an hour with a brand new battery. My 2020 truck still had the original battery so we knew everything else was good to go. Gage Wawa pled everything out quickly, was a great communicator, and was very professional. Make sure to give him time off to check out The Whitewater Center! We highly recommend Charlotte HERO for your roadside service needs! You won't regret it!

If you need a tow, use them! They showed up in 45 minutes and charged me less than half of the…read moreother guys I called. The driver was very nice and helpful. He was quick and got me to my destination safely.

It is with a heavy heart that I must submit this review. However, I have spoken with SGI Transport…read moreon several occasions and no course of action has taken place and I have been treated very unfairly with the accident that their business caused. On July 26th, 2025 SGI Transport INC provided a mobile service to change and replace a flat tire on one of my work vehicles. (The end of July until mid-August is our slowest time of the season and the truck was not utilized.) However, August 21st, 2025 when we were back to using the truck the tire and rim COMPLETELY broke off of the truck. My driver was not hurt physically or any other driver thankfully. However, my driver was emotionally scared and quit as a result. After having the truck towed to the Auto Repair Shop, the diagnostic reported that the tire was not properly reinstalled and secured. (This is a heavy 6,000 lb truck). As a result, when my driver was driving the tire was loose and the vibration from the truck and road SNAPPED each stud one by one until the rim and tire flew off into the woods off the side of the road, never recovered. I kindly called Eric at SGI Transport and explained the situation. He recalled it very well of the tire change and mentioned that he informed my driver that a lug nut was missing (however, the next day Kevin mentioned that Eric misspoke and it was actually a stud missing). Regardless of what vital piece was missing, I as the owner and payee was never notified. The receipt that was provided only had the tire size and location in the notes but never informed us of the safety hazard of a missing "lug nut" or "stud". This accident could have resulted in a fatality and I was extremely disappointed when I called SGI Transport and spoke with Eric. He was very defensive and stated that it was my fault for "not paying attention to my business." I was shocked that he would speak to a customer in that manner. He then proceeded to use excessive profanity and then hung the phone up on me. I called back and was presented with the same treatment and then hung up on again. The following day I called back and I believe that I spoke with Kevin. He was calmer and more collect and we actually had a discussion about the situation. He then asked for me to email him the pictures and repairs but they guy or SGI Transport never responded to show the slightest of concern for my driver or situation that they caused. I am all for supporting other small business owner's and I was very patient with waiting for them to do the right thing, but I refuse to be bullied and ignored and punished for negligence during their installation. Knowing that a "lug nut" or "stud" was missing from the tire and it being a safety hazard and SGI still proceeding with the job was unprofessional and extremely irresponsible from a fiduciary stance. It turns out that the company also has a BBB (Better Business Bureau) complaint against them from January 2025.

I had a blowout on I-77N and they came out (took a minute so I went to a safe place) they texted me…read morewhen 20 minutes out. They did all the tests on the new tire and installed it on the side of 77N. Then bc my hazards had been on for 3 hours the battery died (BTW they jumped me too) but I was safe and he was knowledgeable and fast when he got there) so grateful