Just visited looked wonderful very exciting about really more.. the people were delightful, the…read moreplace was very clean very very very pet friendly. I'm excited waiting to make my decision with the Lord on what to do.

Both my parents were in this facility four years ago for rehab. I had sworn I would never use this…read morehorrible facility again, which I have not. I was reminded of Parkwood while talking with my mom's home health nurse. She has a new patient in Parkwood. I was interested in reading reviews to see if anything had changed. Doesn't look like it. Whatever you do, do NOT place your loved one in their memory care. Take a look at it and you'll know why. Four years ago, we were all still dealing with problems resulting from Covid. I tried to explain the issues we had at Parkwood on that. Primarily, the caregivers were very inattentive. My parents were in Parkwood for six weeks rehab. One day I found my mother lying across the bed with her pants down below her hips. An aide had taken her to the bathroom and left her like that when she mentioned that at home her husband normally helped her with that. The aide said ok and left her. I was more than happy to get my parents out when their rehab was over. I don't know if the director is the same person, but the director at that time was totally indifferent and did nothing about the issues I brought to his attention. Only unpleasant memories of Parkwood. I do not recommend it.

The people here are okay. The facility itself is a crap show. They don't work with their older…read morepatience the way they should. My gpa had a stroke couldn't move his right arm but could still walk. He stayed here for 3 weeks used up all his insurance and left in a wheel chair not being able to walk at all. They have people to do the physical therapy but they all just sit in the room talking amongst themselves. Not only that i've visited my grandpa during this time to find his room filthy, him with his door shut yelling at the top of his lungs desperately trying to get some help and not one person blinking an eye. Then his release day came and no one in the facility knew he was leaving which is odd because he is their "patient" so to speak right? Overall just not a great experience and would not recommend leaving someone you care about in this facility especially for long period of time.

This place is complete trash. Have a ulser on my backside could not get turned every 2 hours im…read moreparapeligic cannot do it myself. Went to have survery done my birthday present still in box because i had not opened it yet (electric blanket) was stolen. Went home one sunday was told could leave my wheelchair in front office because someone is always there to let people inside. Came back at 7pm within visitation time no one was there to let us back in. Finally a nurse coming in let us in only to find that my brand new wheelchair had been replaced by someones garbage wheelchaitlr that had no legs. I woke up spasming one night at 130am because no one had came in and turned me i was hurting so bad i started spasming pushed call light at 5am no one had came still my 85 yr old roomate had gotten up and went to nurses station to find out why the hell i had not been checked on. Twice i went over a month without getting a shower no bed bath nothing no foley care ever and every time i saw urology i had a uti! I would try anyplace besides here to put a loved one if you truly care about them. Bedford do not say you would like to talk to me about any of this hoe its not your way i dont want to hear it and it will fall on deaf ears because i tried every way possible to correct these things and you never heard me

First note that there are two sides to this facility, the Rehabilitation and Physical Therapy side…read moreand the Long-Term Care Nursing Home side. The four higher ratings appear to be from the physical therapy and Rehabilitation side, I do agree that the physical therapy and Rehabilitation at this facility is generally good however the long-term care side is what we are reviewing and this has been our experience . My mother lived at this facility for over two years. While daytime care was generally adequate, nights and weekends were consistently poor and neglectful. For over a year, I raised concerns specifically about evening and weekend care, yet these issues went unaddressed and showed no meaningful improvement. There were multiple instances--especially on weekends--where my mother was left unchanged for extended periods. She often had to call me so I could contact staff to get basic care addressed. My mother frequently complained that her call light would go unanswered, leaving her unassisted in her room despite being bedbound. On several occasions when I came to help her myself, I observed CNAs at the nurse's station playing on their phones instead of responding to residents, or no one at the nurses station at all for extended periods of time. The food quality and variety were also concerning, with the same meals repeated several days in a row. Communication was one of the biggest failures. In two years, I was never able to speak directly with her physician despite multiple requests. I was never even given the doctor's name, and staff could not provide clear answers. This was especially troubling since I needed to be involved in her care. There were repeated hospitalizations that appeared preventable with proper monitoring and timely care. She was sent to the hospital multiple times for infections, including severe UTIs and pneumonia. In one case, an ER physician described her UTI as the worst he had seen in his career. In 2026 alone, she was hospitalized four times in four months. The facility was also reluctant to arrange hospital transport when needed. At times, my mother had to call 911 herself, or I had to intervene and insist on transport. During these critical situations, I was not kept informed of lab or X-ray results. When I raised concerns and asked what steps would be taken to prevent future incidents, I was told that if I was unhappy, I could move her. After that, repeated attempts to contact leadership--including the Director of Nursing and administrator--went unanswered. We ultimately moved her. No one from the facility has followed up to ask why. The building may look nice, but the level of care, communication, and responsiveness was deeply concerning. I cannot recommend this facility.

Heavily understaffed and very tense environment. Would not recommend at all. They need to get more…read morepeople working at a time. Lots of us not getting care on time because you can see them running around trying to get everyone done. The workers do their best it seems.

Had mother in law here for several weeks and they were ok. Provided adequate care. The staff were…read morefriendly and helpful. There were some things that were not completed as promised but they were pretty good. We have been in another place that was much worse. So Heartland was a good place if you can't be home.

Do not put yourself or loved ones in this facility! I have worked in healthcare for over 14 years,…read morein patient care and I am appalled by how my mother was treated. Besides refusing to give critical meds that required me to put in an emergency call to her doctor at night to have him make them give the meds he prescribed, but the nurse practitioner that saw her was rude, with a horrible attitude and bedside manner. My mom had a massive hematoma on her head from a fall. The NP refused to look at it, even after my mom asked several times because of the pain; later burst and scalp was visible. NP refused to give her any pain meds, scared her, we had to discharge her AMA so we could get her proper care, and the NP had the nerve to call APS! Of course they found nothing wrong and dropped the investigation after one check up, but what kind of healthcare professional retaliates against an elderly woman?!?! Do not put family members in this place! Absolute nightmare!!!!

Avoid Westpark Rehabilitation and Living. Our experience with this facility was unacceptable on…read moreevery level. The building is run down--peeling paint, holes in the walls, missing electrical faceplates, loose outlets, and damaged furniture. It looked neglected and unsafe. The staff was not attentive to our loved one's needs. One night he waited an hour for help to use the restroom. No one at the facility would answer the phone when we tried to call. I only reached someone because I had the Executive Director's cell number. Communication is almost nonexistent. They do not answer calls, rarely respond to emails, and repeatedly failed to provide basic information we requested. Even the external hospice staff caring for him was ignored. We also have serious concerns about the quality of medical care he received. While he was there, he had a ulcer on his foot that the staff repeatedly told us was "getting better." He is now in the hospital with a bone infection (Osteomyelitis) that required surgery. The surgeon told us there was a great chance he could lose his foot, but fortunately they were able to save it. This raises real questions about how closely the medical staff at Westpark were monitoring him--or if they were monitoring him at all. This facility failed our family, and I would never recommend it to anyone.

Horrible quality of care. Negligence is practiced here daily. The people who work here should be…read moreashamed of themselves. Please do not leave your loved one here if any other possible option is available.

Our loved one was sent home with a catheter still in, let that tell you something! She was kept…read moresedated on Xanax so that she wouldn't be a problem. She was kept on a catheter so that they would not have to take her to the restroom. She was given shots in her stomach that they said were to keep her from having a stroke we still don't know what those were. She said the staff was mean to her in particular a Nigerian nurse. At some point, they are going to have to install cameras in all of these places where our elderly are being abused and mistreated enough is enough.

From the very first day we walked in looking for a place for our mother, the staff at Grapevine…read moreMedical Lodge made us feel welcome and at home. Once she moved in, they took such wonderful care of her for nearly three years. What meant so much to us was that many of the original staff members from day one were still there when she passed, and they remained tender, compassionate, and attentive to her from start to finish. They came to know our father and our whole family because we were there so often. Through all of my father's medical ups and downs, they cared for him as well. When he stayed there for respite care so he could be close to her while I traveled, they were amazing with him too. In the final days, after our mother was moved to comfort care, our father suffered a stroke the very next day. The staff helped us keep them together at the end, and their compassion during that heartbreaking time meant more than words can express. We truly could not imagine going through it anywhere else. They were amazing through it all. When we lost our parents and eventually moved everything out, it felt like we had lost an entire family there as well. We will always be grateful for the kindness, consistency, and love they showed all of us during one of the most important seasons of our lives. Sharon Bowdish

This Clinic is Top Notch very well run the first person to greet us put us ease we knew we had come…read moreto the right place.My soon is very well taken care of .All the Staff are caring and concerned about all his needs .Very pleased and comfortable that he is at The Right Place...Highly Recommend this clinic in Hurst Texas.

They just need to get there stuff together in some areas but overall a great place to be and Arturo…read moreis absolutely amazing. So is Carly the ta Alex the head ta , Julie my therapist and best friend/ mother figure. And can't forget the best of the best , Renay my mother. God bless you all and thank you for your love patience and support.

Excellent place to detox Staff is wonderful from start…read morefinish. If you are scared of going to then this is your place!