Great service and Becky took her time to explain several options regarding a runner going up…read morestairs. Great experience Tim S

My friend and I visited the store looking for two area rugs for her new condo. Joy provided…read moreexcellent service and helped us find exactly what we were looking for. She was interested in finding exactly the right thing for us and showed us many samples for us to choose from samples for us to choose from.

They were early but called ahead & asked if that was ok. Juwan & Michael were very efficient and…read morepersonable. They took the utmost care wrapping the furniture and I was very pleased with everything they did even letting me add a few extra items. I would hire these two in a heartbeat and definitely recommend the company!!

They claimed to be a company of integrity and professionalism and that's not what we got. First…read morethey were late to arriving. Some of the crew apparently were new, so they were not efficient with their time and didn't seem to have a system for executing the move better, they were on their phones several times, they were hooting and hollering (ask our new neighbors) they rode on one of the bikes (with tires not completely aired up) up the ramp into the truck, they just dumped tons of boxes in garage instead of going into the rooms that were all labeled and showed to them beforehand. A bolt to the master bed was lost, a slat to the queen bed was broken, scratches on a couple pieces of furniture were new. We had some friends helping moving several boxes and the more precious items to save money and because they were not efficient, it didn't make a difference - and it should have. They inadvertently took our dolly and it took over a month of texts and emails to get it back. I know things happen but we moved here 3 years ago from Illinois and had NONE of these issues. Night and day. I will never use this company again. They interviewed well though (we interviewed 3 companies) which is very disappointing. Where is the integrity, professionalism and follow-through now days?

Excellent service and installers were great. They did vinyl flooring and we love it. They needed to…read morereturn to add more flooring and did an excellent job blending it with existing flooring. Will use them again soon.

My experience started out well. Loved the granite countertops I chose. When they came to install…read morethem I noticed that they weren't cut to the specifications that the estimate template I discussed with him. When I pointed it out to Carlos the installer he said it was standard overhang which were longer than the original estimate. They corrected one of the overhangs but refused to correct the rest. Then Carlos was grinding / polishung the end of the granite and destroyed one of the new cabinet drawers. at first they denied doing it, then admitted doing it but weren't going to make it right and said that it was in my contract to expect damages to walls, cabinets etc. Then Lia told me they're not going to fix anything and I was on my own! I wouldn't recommend this company to anyone that expects quality work and customer service! 0 stars.

Another project done and very satisfied with the job very professional. I had a vision and they…read moredelivered.

We had a great experience and will return whenever we are in the market for window coverings in the…read morefuture. Jenniferfer even came and made recommendations on what we could do for privacy on front door which was rounded at top and 1/2 glass. A shutter was made and was not what we envisioned. The owner Steve came out and it was decided to make another. Long story short we are COMPLETELY satisfied with the new shutter and the install by the very nice young man Nicholas. Jennifer even called too see how we liked the new shutter. Great experience in every way. Thank you!

Great service on the repair of our awning and motor. They worked with the manufacturer and ensured…read morethat everything worked perfectly. We recommend their skill, communication and support.

If you are in Oconee or surrounding counties and have a gas or wood fireplace I highly recommend A…read moreTouch of Fire Gas Logs & Fireplace services for anything related to it! Andrew and his team have serviced our wood burning stove since 2016. He is always honest about services needed and his prices can't be beat. This year he saved my house from burning down when I called him out to take a look when the damper was sticking. He discovered some damage that could have been deadly for us, saying we were extremely lucky that a fire hadn't started over the winter when I was using the stove daily. He worked with us to replace it and redo all of the surround. He went above and beyond to help us try to get the damage covered by insurance, writing two appeals letters. Ultimately, the claim was denied, but I greatly appreciate all that A Touch of Fire Gas Logs & Fireplace services did to help us.

Poor customer service and lack of professionalism. We will never use this company again. It has…read morebeen over two years since we first advised Andy that our logs were not working properly after he installed them on 12/16/23. Countless phone calls and text messages. We even sent a video showing our logs woild not stay lit more than 30 seconds. The last time someone from Touch of Fire came to inspect the logs was the week of 1/5/26. Jeremy confirmed the burner was not working correctly and needed to be replaced. Per usual, we had to call them for an update. On 1/12/26 Tamara said they would file a warranty claim. After 2 years of the logs not coming on properly? We were told warranty claims take 4-6 weeks. Yet another 4-6 weeks we were going to have to wait. After pleading with them to expedite the repairs, Tamara told us on the phone that she was making the executive decision to order a new burner instead of waiting 4-6 weeks on a warranty claim. That didn't happen. We were told that the burner would be in "next Tuesday on the truck". Last time we heard from anyone about the burner was a text from Tamara on 1/19 saying "Need to ask a question about the burner you have." Not a word since that date.Keep in mind this "ghosting" was happening just ice storm and heavy snow that came back to back. It would have been very helpful for us to have working gas logs as there were record breaking cold temperatures during this time. Ironically, Andy sent a TEXT, not a phone call, this morning! Only after seeing a review my husband left yesterday about this HORRIBLE experience. It finally took us realizing they ARE NOT going to do what they have been saying for over 2 years they would do. Then Andy wants to make excuses in his text this morning. Factory closing due to weather. For 2 years? Andy: "We never ignore customers." For 2 years? "Did our best to provide updates." We called/text them 29 times without anyone answering any of our calls and texts. Andy brought up "safety is extremely important to them." Safety isn't the reason for the delay. He also said "we remain willing to complete the repair as soon as the manufacturer parts are available." As stated, we have attempted to reach them countless times with no response. We have lost all trust in their company. We tried to be more than patient and understanding while making countless attempts for a response. The issues were never resolved. Now we are done. We will find someone else to repair what they would not. It should not have been this way. A little bit of professionalism and communication can go a long way. We don't want anyone else to experience this type of poor customer service.

I could not ass for a better experience the countertops turned out Excellent…read moreCounter tops were better than I thought Everyone that sees,them says they are beautifu

What a company! The owners are locals which is nice to support. We had our kitchen and bathrooms…read moredone with granite and decided to use them to redo our cabinets as well. They were thousands below the cost of the other quotes we got (make sure you check for hidden fees from other companies. We almost got fooled by another granite company with several locations around the upstate) and were professional from start to finish. Overall, we'd recommend Carolina Granite to anyone!

Daniel, Was amazing he showed up on time and got straight to…read morework on cleaning out my dryer ventilation duct. 100 % will be recommending him to my neighbors. Great company great pricing.

Hired for a dryer vent clean out. Discovered after a few weeks that the vent had disconnected from…read morethe roof. He did come and "fix" and assured me that it would not be a problem in the future. Discovered today that it is again disconnected, there is moisture in the sheathing due to the dryer venting into the attic, and it cost me $400 to get it hooked up correctly (like it was before All Around Kleen came. Not happy'