We enjoyed our stay at the Harrah's Ak-Chin Hotel and Casino! The room was clean and had a great balcony view. We rented a cabana at the pool which had a nice swim up bar. Although, the pool could have used some maintenance with debris in the water. It was still relaxing and we enjoyed playing games in the casino! Xo -BB read more

Harrah's Ak-Chin Hotel And Casino - Hotels Near Me - Maricopa, Arizona

Overall was good Quick check in & check out The bathroom is a big sell with the tub Very relaxing The room overall was a little disappointing for how much it was for 2 nights I had an upgraded room in the cactus tower and the room in my opinion was kinda gross for the cost. Not well kept up for "luxury" I had wolf spiders in my room The tables looked gross and beat up the couch had stains all over it Some broken USB ports The luxury tub accessory handle leaked And didn't stay in the holder correctly The shower seals were coming off door and were black The makeup mirror was about to fall off the wall Room wasn't well taken care of. Needs work Shouldn't be charged well over $200 a night with a "upgrade luxury fee" and see these problems. Need to improve quality of the rooms! read more

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Checked in kinda late around 9pm and it was an easy check in. The room was clean. But the sink water had almost no pressure, so water kept making a mess on the sink when washing our hands. The bed and pillows were comfortable. I was bummed we didn't get to take advantage of the arcades or bowling because they closed at 9pm on Wednesdays. I wanted to extend my stay, but the pricing for an additional night wasn't something I felt smart paying. I guess they were really close to fully booked, so we opted out and went somewhere else which I'm grateful for because I normally bring my pillow everywhere with me but we flew so I didn't have luggage space. I would definitely stay here again and next time book more than one night to be able to check out the pooentertainment center and gamble more. read more

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they need to re-open a "quality " buffet ..or update the current restaurants menu items..preferably a "quality"..vegas -style buffet

Too bad there isn't a Zero rating on Google. This casino has one of the most stupidest rules about overnight parking in your RV. You cannot bring your RV and stay in it overnight, even if you spend the entire weekend there eating, drinking and gambling. You must have a room reservation. This is why this casino only has 2.6 Google reviews. They are not customer friendly, greedy, or do anything to help the customers experience! Don't waste your money at this horrible casino. read more

Well Caesars Sportsbook was pretty bad which is unfortunate because we live close enough to go there all the time. We had an extremely underwhelming experience from our server Nita who got our order wrong (fried instead of grilled chicken), and then when we said the new ones that they brought us (after 30 minutes) looked small she said "well that's because they don't have the breading". Ah ok gus, that is true, same way I don't think a grilled chicken breast should resemble a slice of cheese if we're getting technical, 'Nites. She also never said sorry for getting our order wrong or did anything in the way of problem solving. The wings I got were undercooked with zero flavor. They have a lot of work to do all over the place, front of house and in the kitchen to reach minimum dining standards. Attached is a picture of the sliders I had to take home for evidence. Pretty comical. Alternatively Draft Kings sports bar in North Scottsdale has incredible service and amazing food every time I go there. Worth the hour drive in the other direction 100%. read more

Harrah's Ak-Chin Hotel And Casino - The famous "grilled loose leaf paper" chicken sliders from Caesar's. (No toppings were altered to take this picture) seriously. - Hotels Near Me - Maricopa, Arizona

I used to love this place. Today is my birthday. I was scheduled to stay two nights. Yes, my room was free. When I got there, the escalator and elevator was broken, a sink was broken in one of the bathrooms for all to share. They got rid of all the fun slots and what they have are tight. My girlfriend had a different room. The sheets were so rough and itchy she stripped the bed so she could sleep. The grossest part is when I went to take a shower this morning, the floor was so slimy that I put a towel down and took a quick shower. Checked out. I do want to say DaShawn, a waiter at Oak and Fork was fantastic! read more

We went into 3 restaurants...none of them would seat us in a booth, because there were only 2 of us. Customers obviously are not important.

First time at Ak Chin Hotel Casino. Stayed two nights for business. Arrived about 3:00 and was advised about a $35 early check in fee and opted to wait 45 minutes in the lobby. Looked over the Yelp reviews as I was waiting and surprised at the low rating for the hotel casino. Hmmm, wondering if I should have stayed elsewhere? Got registered, found the elevator after wandering around and got to my room. It was clean, comfortable king size bed. Free lower speed internet. Room had all the amenities. No house keeping service when got back to the room. Didn't have any meals at Hotel. Did not gamble in casino. Room rate was reasonable. Space met my needs. Left a tip for housekeeping. Would stay here again. read more

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Had the best server !! at the new sports bar at the Ak Chin casino. Big shout out to Mikey. Awesome personality and his interaction with my family was the best . I will be back thank you Mikey!!! Awesomeness read more

First off, I am not a gambler and we were traveling through from Lake Havasu to Tucson and decided to take our time, hang out a bit in Maricopa, explore and enjoy our drive. So being not a gambler, we used Harrah's as an overnight stay kinda place. My friend who was with me played a bit and he came out ahead, a few hundreds in fact, so that pleased him. As for me, the amenities, the restaurants, the pool and grounds were plenty pleasant and I enjoyed them. The rooms are clean, bed linens and pillowcases felt new, everything had a sense of cleanliness. Our room faced the pool and I enjoyed that, so if I had a recommendation, opt for a poolside view. In the morning, the area had a stench of cow, but that's the area, nothin' to do with the hotel, however, I'm just sayin'. read more

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The room was neat and clean. First time staying here. Our room was by the pool with a pool view which was awesome! It was a little far from the casino though. We also had a little balcony on the 2nd floor. We only tried Dunkin' for breakfast which was good. If we come back here perhaps we'll try the other restaurants. Plenty of parking. read more

Loved the property but the casino was not good! No one was winning. If you're staying there it seems to have a lot of activities to do besides gambling! read more

This place was exactly what we need in an overnight stay. The property is beautiful and clean. The customer service was on point and the whole staff serves kudos. Not one person let us walk by without saying hello or have a good night or have a safe trip or something nice. Our room was 1260 and it was comfortable and beautiful. The pool area is huge and really nice. Water was perfect. I didn't win any money but my room was free so I was all around happy. Didn't try any restaurants as it was late by time we checked in but we willl next time. read more

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I went to celebrate a friend's birthday this weekend. I got to the hotel about 30 minutes before the 4 o'clock check in time. I was told that I needed to pay $15 for early check in for 30 minutes. I just wanted to get to my room and sit down for a minute before the party started so I paid it. Another issue is the air conditioner in the room was extremely loud. This is why I usually stay at MGM properties because I never get charged for early check in for 30 minutes. I never seem to have a good experience at Caesar's properties. Mind you there was no one in line when I went to check in so it's not like they were busy. read more

Came to do a staycation with a friend and had a great time up until we were singled out by security! We were playing blackjack having a blast and I get pulled aside by security and was told I was "clearly intoxicated and slurring my words" (I wasn't!!) and was told I needed to leave the casino floor immediately. Between me and my friend we had 3 drinks in the span of 4.5 hours so less than 1 drink an hour! I kept trying to tell them neither of us were drunk and I was very coherent they literally embarrassed us and made me feel like a criminal needless to say we will never be back! They had security follow us the whole way out and not only that they started to laugh when I asked them to stop following us we were trying to leave and we didn't need to be embarrassed any further. Reading other reviews this is clearly something you all do! read more

It really wasn't all that great. We had drinks but the rooms, the service around the casino and hotel and other areas was just lacking. It's been better in the past. I don't know. We went with my aunt and uncle and they had about the same experience. Maybe next time. read more

Harrah's Ak-Chin Hotel And Casino - watered down fruit daquiri - Hotels Near Me - Maricopa, Arizona

Yesterday, I went to see Theresa Caputo at this hotel. The check in was nice but I wasn't happy that they put me in Cactus Tower (the cheap side even though I paid $350 for my room). I found out later that the Ak-Chin Tower had bigger rooms. The next problem is they made us wait outside in the cold to enter the Event room and only had two people scanning tickets! 30 minutes later I'm finally the theater and I see regular chairs set up extremely close together! I thought it would be like seating for a concert. Every time someone came past me they stepped on my feet or almost fell on top of me! Needless to say, I will never go back to this hotel for anything. BTW, Theresa Caputo was amazing! read more

Harrah's Ak-Chin Hotel And Casino - Hotels Near Me - Maricopa, Arizona

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I was very disappointed in the new "sportsbook" they recently opened. It is really just a new restaurant with TV's. You cannot go in unless you sit at a table and order food. This is unlike any sportsbook I have ever seen. If you just want to watch a game and maybe make a bet this is not the place to go. read more

I have been enjoying Harrah's for almost 30 years for staycations and group weekends. Over the last 3 years it's changed. The games don't pay as much and if you don't spend as much as their whales you get treated much differently. But I have just become accustomed to it and still enjoy hanging with my friends and the amazing staff. Until I had a reservation for Christmas that they just cancelled no warning, no I'm sorry, absolutely nothing. I made another reservation but it's not the rooms I enjoy so why even do it? It was a fun relaxing thing for me after the holiday was over that I've done for years. Since they don't care I guess I don't either. Don't let them fool you by saying they have one of the best rewards programs out there, they don't anymore. Like everything is not about the people it's about numbers and I'm not a good enough number any longer. read more

This was my first time at this casino. Very nice inside and out I must say. I was here to see my favorite band, Air Supply in concert and also got to attend their soundcheck, Q and A session with Graham and Russell, and their meet and greet afterward. This was also Air Supply's first time at this venue. This venue is big and beautiful and the sound was AMAZEBALLS!!! Of course, I am biased since I love Air Supply so much, but the concert was excellent either way! Now, the security guys who greeted me upon entrance were awesome and very helpful. The ones inside the venue, however, could use some lessons in manners and respect (hence my 4 stars instead of 5). They were rude, snarky, and abrasive to people, although I was glad they took care of the obnoxiously drunk slutty dressed women who were on the left side of the stage trying to hit on Russell and take obnoxious selfies during the concert and also the rude person a few rows behind me who was nonstop using their camera flash and blinding Russell as he was singing. Crowd control was ridiculous at the stage, however. I got squished and slammed into very roughly by fans and came away banged up and bruised pretty good and there's NO need for that whatsoever! Sidenote: Had dinner at the Copper Cactus Grill before the concert. Good eats and friendly service! Decent prices also. read more

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This is a video of a resort room at Harrah's Casino in Maricopa AZ. These are my preferred rooms at this resort. https://youtu.be/ZQNLJEm7hYU?si=kLh_F-3jqYrKFHGK read more

I use to like it here but now I dont spend as much and I am treated like sh## now. When I have it I spend if I dont have alot, I still come down there. I feel like never going again. read more

After my husband suicide I had free nights . The ladies at hotel check in players reward and a couple of the bartenders were so supportive. Rosslyn at hotel check she's a 3 time cancer survivor. If I had a million dollars I would give her half. Her strength and endurance alone with warm words to help me with my grief is worth it. This is more than a relaxing casino that has a lot of winning slots the workers are extremely nice read more

Harrah's Ak-Chin Hotel And Casino - Hotels Near Me - Maricopa, Arizona

So I stayed at this hotel I want to give it a five star, but the only downside not counting the money you lose in the casino would be the cafeteria. Looks so cheap almost like a hospital but the rest of the hotel was nice. The rooms were nice. The bed was comfortable. The pool was good. The prices were good. We really enjoyed our stay there. read more

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Tonight I received probably the worst customer service i've ever experienced in my entire life. To be a platinum member, and to have spent thousands of dollars in the caesar's entertainment restaurant and casinos the treatment my husband and I received was completely unacceptable. At the time of booking my reservation, I put in the comments that I would be needing a microwave for medical needs. On the same day of my of my check in date. I called the hotel to confirm once again. That they would be providing a microwave as I needed it for medication purposes. I was told that I would get a microwave. Upon arriving at the hotel and checking in hours later, the lady at the front desk Valerie ( if that's her real name) told me that that there were no microwaves on the premises and that I would not be given one. After I explained that I was told one would be provided and confirm that in the notes it said that I would be provided a microwave. She proceeded to tell me that I still was not going to get one and that. I should have called the front desk directly.And they would have told me that there's no microwaves. I tried to explain to her that the microwave was for my medication, but she could care less. She was very rude, showed absolutely no empathy or any skills to attempt solve the problem.She just continued with an attitude. I explained to her due to my medical condition. I needed to have a microwave. She could care less and just continue to roll her eyes and say there was nothing she could do. No apologies or empathy was shown or given. At that point I asked to speak to a supervisor. When the supervisor whose name I was told was Koda came out. She looked like she had just woken up and she too had an attitude also showed no sympathy. No apology for me and no resolution. She proceeded to tell me that it was my fault for not calling the desk hotel. I again explained to her that I called the number that was given to me on my reservation. I was pretty upset at this point and tired from the long drive. So I went ahead and checked in and was given the oldest most raggedy room in the hotel. I have stayed at this hotel several times in nice newer rooms but this room that she put me in was absolutely horrible. The bathtub was dirty.There were cracks in the walls. I truly feel that she gave us this room on purpose. Because there is no way being that it was a monday that this was the only room available. With that being said, as much as I wanted to gamble at the casino, as I always do spending thousands of dollars, I opted to not give them another dime of my money today. I'm so disappointed. I've been a member of Caesar's entertainment for many, many years and have spent thousands probably tens of thousands here. I really hope a manager see's this review and offers some customer service classes and training to their employees, specifically Kona and Valerie. read more

Harrah's Ak-Chin Hotel And Casino - Hotels Near Me - Maricopa, Arizona

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Great hotel and friendly staff. The casino is clean and food at Chop and Block is great. Cactus Grill was disappointing. read more

Harrah's Ak-Chin Hotel And Casino - Beautiful view from 11th floor. - Hotels Near Me - Maricopa, Arizona

They incorrectly moved all of my things out of my hotel room without my permission, I was supposed to be there one more night. Whats even worse than the scheduling mishap, they even shoved things into my suitcase and the rest that wouldn't fit, they just threw into a plastic bag. (I later found that an item was missing) Once again, they never reached out to me or my company (who the reservation was under). The card on file was good, and they had no right to move my things. I was supposed to be there another night, and they apologized at the desk but there was nothing done to make up for what they did. Just a "sorry". Several very illegal mistakes were made by Harrah's Ak- Chin, and they showed very little care or remorse for these decisions. Also, in the second room they put me in after their mishap, the AC blows directly onto the thermostat, only cooling that side of the room while the leaving the rest of the room, including where the bed is extremely hot. They also have a thermostat block so the degrees wont go below a certain point to make up for this. If you are forced to stay here, please do your diligence in finding out if your room will be cool at night as you might be sleeping hot. read more

This is the perfect WOMEN'S GETAWAY! Make sure to get to the pool early and if your lucky MOSES will make you his signature ... MOSES'S JUICY FRUIT SHOT... 10+ STARS for MOSESAlso Shoutout to Nany who is so pleasant taking orders and getting them out in an efficient and satisfying manner . These 2 superstars made our visit beyond expectation. read more

Harrah's Ak-Chin Hotel And Casino - Moses's Juicy Fruit Shot - Hotels Near Me - Maricopa, Arizona

The staff here is disrespectful. I was at the bar waiting for water bottle for myself and 2 members of my family. There were several people ahead of me so I put a couple of dollars in the bartop machine to play some "better than Jacks." I was losing so I put my head down and security pulled me aside decided I was intoxicated ( throughout 5 hours i have had 2 seltzers) said i was falling asleep and the bar and had us escorted to our room which we were already headed to. Dont come here if you plan on having a few drinks and may have a " certain" reaction to losing money. read more

Worst hotel experience ever! They wouldn't reactivate my friends key even though she's listed as a guest. I have never stayed at a resort when they did not activate my guests key when I wasn't there. Had them tell me that I'd have to buy 2 new pool bracelets if I lost them. Luckily I found them. I was still a registered guest! The pool closes at 9:00. Again never heard a resort pool on a weekend that closes that early! There was something else but I was so used to the negative experience at that time that I was numb! I'm a connoisseur of resorts in AZ. The pool bar staff (Moises)at the pool was the saving grace but still not enough to come back or recommend read more

Second time staying at Harrah's Ak-Chin resort. We had a beautiful king high rise deluxe room. A small bathroom near the entry with a large bathroom connected to the bedroom. Premium amenities, stand up shower with rainfall shower head, separate bath, dual sinks. The separate living room was also nice with a refrigerator and safe. Our only recommendation would be to add a small microwave. The staff were nice and helped with every need. We ate at the Agave restaurant which was just ok. Nothing special on the menu. Basic sandwiches, salads, etc. The pool was well maintained and an excellent way to spend a morning in the desert sun. Nice tall umbrellas to break the direct sun. Swim up bar was also available. The casino has decent slot machines, table games, etc. Bingo is also available upstairs. The have a great entertainment center connected to the casino. Great for kids with bowling, laser tag, movie theater, and more. Very affordable too. The only downside is the location in relation to Phoenix. It's 30-40 minutes to get to anywhere around the greater Phoenix area. Chase field is forty minutes, shopping 30-40 minutes, other casinos also dot the area. Overall , this is a nice resort but could be closer to the city and more restaurants would be an improvement. read more

This past weekend, my wife and I stayed overnight at the hotel and spent the day at the pool. We were visiting my parents, who were staying for the week and had reserved a cabana for us so we could enjoy the day with our one-year-old son--his first time at a pool. While at the pool, a man arrived alone and began swimming and lingering near our group as well as other guests we did not know. During his time there, he repeatedly brushed up against the three women in our group. Initially, we assumed these incidents were accidental, but when it continued in open areas where there was clearly enough space to avoid contact, we politely asked him to respect our space and refrain from making physical contact. Instead of honoring this request, he became confrontational and threatened both me and my father. Concerned for our safety--and wanting to avoid escalating the situation further--we chose not to engage and instead requested security. Unfortunately, it took nearly 20 minutes for security to arrive and take my statement. I later learned that other guests had already made complaints about this same individual, which had apparently been ignored. I explained that he was making the women in our group feel unsafe and had been behaving inappropriately. Two security guards eventually spoke with him, but they appeared visibly intimidated and simply told us they had asked him to keep his distance. Their only solution was for us to "just avoid each other," which left us feeling unprotected and frustrated. We decided to leave the pool early due to the unsafe environment and our disappointment with how the situation was handled. I then went to the front desk to speak with the hotel manager but was told I could only speak to the security supervisor. That supervisor echoed the same stance: that it was my word against his--despite the fact that there were five people in our group and other unrelated guests who had also expressed concern. When I asked again to speak with the hotel manager, I was informed they were unavailable for the rest of the day and was offered a phone number to follow up at a later time. Ultimately, no action was taken that day. The man who had made repeated physical contact with women in the pool was allowed to remain and continue drinking and harassing others. This situation revealed a serious failure on the hotel's part to provide a safe environment or to take guest safety seriously--especially the well-being of female guests. I left feeling deeply disappointed with Harrah's and thoroughly dissatisfied with the way this matter was handled. read more

Wow...we made the hour drive here today and it's way out in the middle of nowhere! There are so many other casinos so why would anyone drive here? It is very clean and tidy and looks ok but wow....every machine was super tight. We have been visiting casinos for 10 years now and lived also in Nevada so trust me when I say skip this place! After an hour we ran out as there were only a few seniors playing there and no one had a happy face! Sorry we won't drive an hour to get robbed again! read more

I've been a long time Loyal Harrahs customer for years, the comps were excellent and then they started dwindling, I came to earn points for the buffet, then that went away, I was stuck eating at the C level grade overpriced Coyote Grill. I live 52 miles away from Harrahs, with West Valley being 5 miles, Gila 10, Casino AZ and Talking Stick 16, But out of loyalty and the customer service I continued on. Recently my economic situation turned and tho I went to the casino 3 times this year, the last being in May for a concert, On Saturday while at the casino II saw that my Reward Credits disappeared, nothing major maybe about 50 dollars worth, Regardless of your 6 month Policy of no activity, take heed that, that cost you a loyal customer, 30 year plus customer. read more

Pool area was nice. But the luxury resort towels they provide are super thin and then they tell you can only get one. Swim up bar was nice. The room was great. Loved the rain shower head. Food was mediocre. Some staff were great others probably shouldn't be in the customer service field. Overall for a resort stay it was decent and property is very clean and well kept, however this is very far out and probably wouldn't come back. There are just too many other resorts that are top tier compared to this in the city. However for points or comped rooms it's definitely worth it. Great if you want something further outside of the major city. Their prices for stays are actually really great compared to many of the other resorts. This is also a great place to hold conferences. I was here for a conference and the food catered for breakfast and lunch was great, bathrooms were always clean and staff in that area were helpful. read more

Harrah's Ak-Chin Hotel And Casino - Hotels Near Me - Maricopa, Arizona

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Great spot to relax at the pool. Nachos are the best, and a cold beer. Then go in and play some exciting games. read more

Excellent customer service Very clean Pays out well The rewards program is amazing Always giving out money or quality items read more

Loved the resort pool view room. Every interaction with staff was excellent very friendly and helpful people. Mikey at oak and fork was entertaining and an attentive server. Front desk manager was very helpful in extending our stay and made it very easy she had a great attitude.Food and drinks were good and not too expensive. Bingo was great please add sunday evening and monday games. Just got home and I already booked another stay! read more

COME HERE COME HERE COME HERE!!! the best customer service I have ever experienced. In fact I saw one of the workers helping an old lady get back into her wheelchair after she fell out and no one helped her super wholesome moment. Service was literally the best I can't even explain room was super clean. The bed was clean and it had all the necessities you need very good views and I loved the little show. They put on good stuff and keep it up. I recommend this place to anyone who is looking for a good budget. Happy fun hotel. read more