The Jackson Brothers are some of the best people you'll ever meet and if you need anything for your…read moreauto this is the place to go. They always have the lowest prices compared to orielys and advance and you get much more than auto parts and service you'll get a lasting relationship where you can always rely on them for help.

I initially had an electrical malfunction with my 2024 BMW X5. BMW had roadside assistance picked…read moremy vehicle up and took it to the BMW of Macon service center. From the beginning of the schedule to pick up my vehicle, I was informed. The BMW service advisor and BMW technician communicated to me with pictures and videos of my vehicle. They were great and I appreciate the service I received. After further communication with my husband about my vehicle in the service department, we decided to explore looking for another vehicle. My husband was in communication with Ms. Peaches Stewart (wonderful saleswoman and spirit). She told us what they had on the lot and in the showroom. Once we arrive, we were promptly greeted by Ms. Peaches. And offered beverages. She already had several vehicles ready for me to test drive. First, second was a no. Third one was a charm. I like the look and stance of it with the profile tires. *side note *, the second car was identical color, all the features to my current car. Bonus was massaging seats! I don't drive enough to need that. But still a nice feature. So my final car was a midnight black BMW 2026 X5. It was identical features of my current car. Once I decided this was the vehicle, we met Randy. Randy was the sales manager and he was pleasant and personable. Lastly, we met Nadia Rouse. She was new to finance but not to BMW. She explained everything about the vehicle and suggested services for us to take advantage of. Nadia gave great customer and closed the process out. Peaches brought me a goodie bag that was filled with BMW products. I would recommend this dealership for Sales and Service. If you're in the market for a new vehicle, Ms. Peaches is her name and making you a happy customer is her game!

Amr Ali was excellent to work with and is truly a stand‑up person. This is my seventh BMW, and he…read morewas easily one of the best individuals I've worked with throughout the process.

Never trade a vehicle with them, here is their business model. They put Kelly Blue Book on their…read morewebsite to lure you in, lure you in for what your vehicle would be worth. You get the KBB estimate, decide it's not too bad. You go there and they say kbb is just a tool and their tool they use is wayyy lower based off of whatever they want to say in order to low ball the trade. Keep in mind kbb uses avg of all sales and purchases to give you these trade in prices. Well here is where you get played, they say this amount ($$) is the best we can do. They tell you they don't have a margin to be able to offer more based off "their business" model. They suggest hey we are a certified CARMX certified trade company or something like that. Send in the vin an miles and pics and they will give you a price which is usually more than our. We can use that amount as a trade and CARMAX will come pick the car up and sale it because we can't make a better profit. They already know what CARMAX offer will be and come in lower in order to insinuate CARMAX offers more because they make their profits on the finance side rather than the sale side. We guess what, they didn't sell the vehicle (little blue SUV on their lot) to CARMAX as they said they were because there is not profit in it. They chose to keep it and list it for more than $8K more lol. They lied about this on the front end and the back end in order to get you thinking they were not going to keep it to sell based off no profit to be made, then turn around and keep it to make $8k. No profit?, LOL. You would think a dealer would want home town return customers and to maintain them they build relationships of trust and mutual understanding, I have no doubt a company want to make a profit and 3 to 5K would be not unreasonable but to gauge for $8k and lie up front about it, nope!! ** This is in now way reflective of the service department, we have owned several Lexus vehicles and the service department there is very very good. I just wanted to put this out there.

Visiting from out of town and the maintenance required light appeared. This is my first service…read morewhich is covered by the dealership. I called for a rarely quick appt within 2 days at 9am. Kayla was my assigned Service Asvisor. The dealership is easy to find and plenty of space to pull up and be received. Kayla explained the first service includes tire rotation, brake check, tire check and fluids top off! The estimated wait was an hour and 45 minutes but everything was completed within an an hour and 15 Minutes. The waiting area is spacious and conducive to remote working. There are private booths for a more quiet experience! Coffee, water, sodas are available for consumption. Overall great experience, will revisit!

They were welcoming and answered my questions. They also did a great job each time I brought my car…read moreand the price was very reasonable.

Having lived in this town for many years I've had to take my cars in more often than I'd like to…read morevarious places. But Cate's is hands down the best place to go. Mechanics get a bad rep for trying to rip you off and half the time thats the truth but I have to say James Cates has always been honest with me. He may not give you the news you like but you can bet its the truth. His prices are reasonable. The only reason I've ever gone anywhere else is because he was booked at the time. If you want an honest mechanic James Cates is the man.

I have had the car I purchased from them since the 8th of August it is now October It's been HELL!…read moreGranted one problem they fixed BUT I hate being lied to. when I ask questions so I know what I'm getting into, I expect to know. Yes the car was sold "As Is" but the conditions that were explained to me is in fact lies! Its bad when a mechanic tells me "TAKEIT BACK" To hear all they did was seal parts to keep the oil from leaking with a silicon substance that is now melting off and oil is all over the place is INSANE!! They lifted my car and oil was dripping in my hands! They really got over on me! I'm a single mom looking for something safe for me and my child and is still stuck with something unsafe. 0 out of 10, I dont recommend!

They have a wonderful and very helpful staff! Each worker is very knowledgable on cars and are…read morewilling to do anything to help you out! They were very understanding of my financial issues, but they were able to help me out and provide me with a great deal! Looks can be deceiving but I definitely recommend this place to anyone! They detail and cleaned my car before I drove it off the lot! I love supporting local businesses as much as I can!

Just got a 2017 Chevy Traverse from these guys. They are very reasonable. No funny business here. I…read morewas doubtful that I would leave with anything But Beck made it her duty to get me in something nice and spacious in my budget. Thanks Beck!!!! I'll definitely recommend.