I went here with my mom last week as she had received a letter saying she had got to that age when a full body check-up was necessary. Though not ill she was still nervous so I offered to go along with her to hold her hand.
Inside I realised the enormity of the surgery. There must have been at least 20 consultation rooms. We were running late and couldn't get through on the phone to let them know so we just turned up hoping my mom could still be seen. The lady behind the reception was really understanding and helpful, it was as if she could sense my mom's nervousness. She said we would have to wait about 15 minutes
When we were called through, the doctor confirmed whether or not my mom would mind a trainee doctor being present, of course she said no - if anything to confirm she would have a detailed examination. The doctor then continued through the health check procedures. She went through some details of how my mom could bring her cholesterol down and she discussed her BMI. The doctor clearly wasn't putting on a performance for the sake of the trainee, she just wanted my mom to be completely comfortable and to go away with all the information she needed.
If I still lived over this way I would transfer my Doctor's surgery to here right away. I was really impressed with the professionalism of all the staff here, if only all doctor's surgeries were like this. read more