Update: owner called and apologized, offered to pay for detailing to get the truck cleaned…read more Definitely made this experience better and will use again. Called for a tow. The gentleman on the phone was helpful however the tow truck driver was not. Wouldnt listen when trying to tell him about the issue with the truck also sat in truck while smoking a cigarette. Will not be using these guys again.

Not try to bully customers in addition to not trying to steal items out of your vehicle before you…read moreget there. Don't do it. Bad place.

Chase and his crew are great. Call Butlers for all your towing and repair needs.read more

Austin did a wonderful job he saved me, my kids and our puppy from the side of the road in Waverly…read moreand definitely went above and beyond he's definitely heaven sent

This business is a mess. They are rude and have false advertising. Their hours say they are open 24…read morehours, everyday but their not. When I went to go get my car around 10 pm because that was the only time I could get it that day, (because their hours say 24/7). When I got there I called and this rude man answers yelling saying do you know what time it is you need to get off my property... when I explained his business says 24/7, he says that doesn't matter. So he told me I can come back in the morning and in his words say "bring a bunch of money too". Just nasty and rude. He needs to reevaluate himself and his business hours.

From the owner: Professional towing and recovery service. Serving Hampton Roads for over 30 years. Specialized in…read moreaccident recovery, local and long distance towing, and roadside assistance. Let Savage and Sons provide assistance with all your towing needs.

Great service! Quickly came to the rescue. George knows what he's doing, and does it with a great…read morepersonality. Brought my crippled car to my driveway, and asked "where would you like it"?... and proceeded to jockey it in, and around the corner to my rear-loading garage. AND THEN had the nerve to charge me only a fair price. And this was On Sunday. Father's Day Sunday.

horrible service lady was rude! didn't care! gave them specific instructions where to leave my…read morevehicle they didn't do that at all!! would not come correct it either. unprofessional on their own mistake. if I ask you to park my vehicle in front of my house why would you park my car down the street instead of in front of my home like I ASKED!!!!

I came to Suffolk for the ice storm by way of Charlotte. My Audi key got soaked & stopped working…read more So my vehicle wasn't detecting the key & a new one had to be programmed by Audi headquarters. After reaching out to 5 other tow companies in a 72 hour timeframe, non of them had the right equipment (wheel lift, dolly's) to tow it. West Suffolk answered, showed up at the quoted time, & stated the equipment I needed without me even mentioning it. Parked her & took photos to keep me aware of where it was located for the dealership.

I'm sorry to say, but this place is absolute garbage. I went to an apartment complex to do a job…read more And the owner of the apartment complex called this place to tow my vehicle. The driver's name was Michael. I'm ashamed to say that we you share the same first name. He had not lifted my vehicle yet. And pretty much coerced me and to give him fifty dollars where he was going to steal my van. I'm absolutely disgusted that when I attempted to be reasonable, he basically told me it is what it is and smiled while I was having a meltdown. There's a special place in hell. Reserve for people like that.

Mr. Hartley was extremely gracious and got me out of a very muddy area with expertise and…read moreefficiency. He went above and beyond to help me I absolutely recommend this company.

From the owner: emergency road side assistances read more

These people are scam artists. They sit and wait, will tow your car after they watch you park and…read morerun to deliver something at somebody door, hook your car at the speed of light and then drive 50 mph in a 25mph neighborhood to get away. and then tell you pickup is at 10 am, then not show up until 12 pm to let you get your car. Nick was the driver. This was a while ago, I had posted on another social media about the incident and he somehow found it and threatened me about "he just got out of jail", which he also did in person when we caught up to him at the light and pleaded for our car back. Hopefully they've fired him by now, but regardless terrible company to knowingly employ a person that acts like this.

Probably the worst feeling in the world is breaking down on the interstate. Fortunately, I was able…read moreto make it to the end of the offramp before the jeep shut down completely. Called several services in the area that never answered their phone. Ricky's did, and they were very professional. Towed my car back to my home and helped put my mind at ease that he knew what he was doing. I highly recommend their service and if I ever find myself needing a tow in the future, they're top of my list!

Prompt, friendly, and professional service at a reasonable price. If I ever need another tow in…read moreRVA, I'm calling this place first

Good price good service !! Got my car where it needed to go fast and undamaged. Will recommendread more

Fletcher's Towing is the only company you should be calling to tow your vehicle!…read more I was stranded on a Saturday night with mother's day being the next day. He dropped everything he was doing to come get my car where it needed to go! He is thoughtful and treats your car exactly how he would to his own. I always have peace of mind and trust for my Corvette to get handled perfectly. It is very inexpensive for the quality of work. Look no further and give them a call! John

This is a five star review so you already know my thoughts, but after speaking with Chris today I…read morethink it's important to go into a bit more detail. For any company out there HOW they do business is just as important as whether they do a good job. Read on. I'll try to entertain you along the way I promise. I don't know jack about cars. It's not my thing and never has been and I always feel like an idiot when something goes wrong because while it would probably be a good idea to learn what makes my car go VROOM VROOM life is too short and I have other things I'd like to spend my time on. So one day I wake up and my car won't VROOM or even turn on. Crap. It's stuck in the drive way and there's no easy way to jump it in the position it's in. How do I even jump a car? ::Googles how to jump a car:: "Jumping your car might lead to injury death and maybe destruction of electrical equipment/starter" oh nice great easy I'll pass thanks. I called a few shops, some big, some small. All of them tell me it's an alternator problem based on the dash lights, age of the car, etc. I'm told I shouldn't try and jump it because it could die at any moment which might lead to me dying any moment so just have the car towed and they'll do some diagnostic work on it. My BS detector starts perking up but again, not a car guy. I look on yelp and see that Sam's is pretty close to where I live so I put out a request for a quote. Yelp told me they would send it to a few people I said sure fine whatever. Within a few minutes I get a message from Chris asking for some details about what's wrong with my car. I tell him it won't start and relay what the shops told me. He gave me a quote and said he could squeeze me in sometime today (we spoke yesterday evening). Oh I also got an automated message from another towing company this morning, and the third one never bothered to respond. Fast forward to this morning Chris shows up at my house and immediately pulls out a jump kit to get my car started to rule out the alternator problem. Why? He's the guy towing my car why does he care....? It starts and stays start-ed. He tells me to skip the shop and go to advanced auto where they can test my battery and throw a new one in because it's definitely not my alternator. (I also googled what an alternator was because cars are ::waves hands:: made of magic or something). There was a service charge for him to come out which I felt was more than fair for the amount of money he saved me. Turns out it was just a dead battery most likely from the heat and not going anywhere/working from home. He could have made more for towing me a mile down the road and let the mechanic figure it out but he didn't. That is....so important these days. In the business I'm in, integrity is in short supply (Real Estate. Don't even get me started), and honestly it seems like it's in short supply everywhere. Nobody is honest with each other and it's very rare you come across people, let alone business owners, that aren't trying to skin you alive and pull a fast one on you to make an extra buck. Chris didn't do that. He was professional and honest. I know he wasn't trying to just fix the issue so he could cut and run to the next job. We sat and spoke for a bit while the car ran just to make sure it wouldn't abruptly die. After he left I almost felt like I ripped him off for not ripping me off. Is that weird? That's weird isn't it. Anyway five stars A+ would definitely call him for any future towing needs and you should too.