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Hardy Lukem MD - WYOMS

1.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

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Cassity Jessica DDS DDS

Cassity Jessica DDS DDS

1.0(1 review)
3.9 mi

Last Saturday I got a toothache on a tooth that had been bothering me off and on for awhile. It was…read morefinally bad enough that I knew I needed to do something as quickly as possible. I am new to the area and was referred to this dentist by a coworker. My appointment was over a week out but that was okay because the pain had subsided. Yesterday (Sunday) the toothache came back with a vengeance. I called and left a message at the office around 6pm to ask for an emergency appointment in the morning. I suffered through the night sleeping in 10 minute intervals when the pain subsided from home remedies. By 8:30am Monday I had not heard back from her office so I called. The office assistant whose name I could not understand was the complete opposite of compassionate. I asked if she had received my message and she said yes. And she had the nerve to ask me why I did not go to the ER. I explained that I would rather not have spent hundreds of dollars on something that would likely be fixed by an ER visit. So I asked if they could see me (bear in mind it is painful to talk). She told me I could come in at 2pm. I told her I might call around and see if I can get in somewhere sooner because I am in an extreme amount of pain. She said that even if I came in at 2 it would just be for a consult and doctor wouldn't do any work. I about lost it on this all too important secretary. Sure that may be their policy and I understand such things as policy but first the fact that she did not call me back, then the fact that I had to coax an emergency appointment out of her and now this. That did it. I explained to her that I would be finding someone else to take my probably expensive bad tooth to. She was not fazed. I'm sure this dentist is nice for routine check ups and what not but guess what? Life if full of surprises. Some are good and some are bad. Toothache falls into the bad category and the least I expect from my dentist is a little compassion and a desire to do her job and help.

Brook Trout Dental - untitled

Brook Trout Dental

2.0(8 reviews)
3.7 mi
Established in 2005
Free estimates

Dr. Weinhandl is a wonderful dentist, very pleasant and with awesome knowledge about his field…read more However, before agreeing to have any work done, I asked the office worker to check to make sure my dental insurance was going to cover the work. She made calls and assured me that they were in the dental network. I made two initial payments of totaling about $400. After a few months had gone by, I received a bill for $467+ . The insurance only paid $38.00 because they were not actually in the network of Trout Dental. Times are difficult financially, which was the reason I preferred a dentist in the network. When I received a threatening letter for payment, I immediately texted the dental office staff were not empathetic nor understanding at all. Today, I received a collection notice. I read other reviews before attempting to write this to find out that this has happened often. My suggestion to anyone going to Brook Trout make sure your insurance is accepted to the fullest otherwise, you will be footing an unexpected bill. Really sad because the Dentist is one of the nicest people to encounter.

$200 late fee? Um I was already asking about gold crowns. I think you guys were already going to…read moremake a lot of money off me. No need to threaten me with $200 fees if I am late when you are charging $450 for 15 minutes of your time. What is wrong with Wyoming? Crooked business policies like this.

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Hardy Lukem MD - WYOMS - oralsurgeons - Updated May 2026

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