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    Hardwood Lumber

    2.3 (36 reviews)
    Open 8:00 am - 4:30 pm

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    Services - Hardwood Lumber

    Custom cabinet construction

    Pre-made cabinet installation

    Hardwood Lumber Photos

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    This is what we received. A *zebra* walnut butcher block.

    I ordered walnut butcher block from this company after looking at the pictures and reviews on their website. Unfortunately what we received is shockingly different from the pictures. As you can see from the picture on their website, the butcher block is compose of mixture of more uniform lighter colored sapwood with dark heartwood walnut. What we received is low quality very light sapwood. What we basically received is a *zebra* butcher block. I gullibly believed their five star ratings on their website, thinking that it was open reviews. Apparently they *screen* the reviews and uploads only the good ones. Scums. I should have checked Yelp! reviews before I ordered. This is follow up review after talking to them: The kicker is that this vendor thinks there is absolutely nothing wrong with this butcher block, whereas when we first saw the product, we all said "Oh my gosh! What is this?" To make a long story short, it is who they are. Their standard is so low, nothing seem to bother them. We are now looking at other vendors to replace this countertop.

    Stone wall ruined by Hardwood-Lumber Company

    MOST RECENT EMAIL CHAIN FROM THESE P.O.S!!! Hi, We don't typically handled these issue either because Unishippers holds no ownership of the property. We facilitate the movement of the product and can help with damage to the product but any property damage issues are typically handled between the carrier and property owner. Marie Kopil | SENIOR BILLING SPECIALIST UNISHIPPERS - Team Albany 16 Corporate Woods Blvd. Albany NY 12211 OFFICE 888.608.7573 | FAX 518.621.7251 Unishippers - 3PL Freight Shipping & UPS Shipping Services Rates provided are for informational purposes only and do not represent a binding contract. Actual charges shall be determined by the actual shipment characteristics and any applicable rules at the time of the shipment based upon NMFC classifications and any additional charges may apply for the shipment. Any services in connection with this document are provided by Unishippers in its capacity as a freight broker pursuant to its property brokerage authority issued by the US Department of Transportation Federal Motor Carrier Safety Administration From: Alexis Jordan alexis.jordan@unishippers.com Sent: Friday, December 9, 2022 2:55 PM To: Claims Department claims@steamlogistics.com Cc: Marie Kopil Marie - Is there any way around this on our end? We need an update on this property damage through Steam and the carrier has not responded to any attempts. Thank you, ALEXIS JORDAN | MANAGER OF CUSTOMER SUPPORT UNISHIPPERS - TEAM ALBANY 16 CORPORATE WOODS BLVD, ALBANY, NY 12211 OFFICE 888-608-7573 FAX 518-621-7251 LEARN MORE AT WWW.UNISHIPPERS.COM Rates provided are for informational purposes only and do not represent a binding contract. Actual charges shall be determined by the actual shipment characteristics and any applicable rules at the time of the shipment based upon NMFC classifications and any additional charges may apply for the shipment. Any services in connection with this document are provided by Unishippers in its capacity as a freight broker pursuant to its property brokerage authority issued by the US Department of Transportation Federal Motor Carrier Safety Administration. From: Claims Department Sent: Friday, December 9, 2022 1:52 PM To: Alexis Jordan alexis.jordan@unishippers.com Cc: Marie Kopil marie.kopil@unishippers.com claims.tb@unishippers.com Subject: Re: Pro# JEM9563223 //// Load #338439 Steam has done everything we can regarding this claim. We have not had any success contacting this carrier. We generally do not file property claims as we are a freight broker and property claims are not our liability. We made an exception in this case to pursue claim recovery on behalf of Unishippers. We were willing to give this a shot, but we have done all we can do at this point. Kind Regards, Claims Manager I Anthony Hernandez Claims Analyst I Kim Johnson

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    5 years ago

    product was damaged, they offered a prompt refund or to rush shipping. They handled it well

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    8 years ago

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    8 years ago

    Amazing customer service, not to mention the quality of the end grain butcher block. Highly recommend .

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    Review Highlights - Hardwood Lumber

    About a week ago the board surprisingly cracked, after being well cared for over the past 11 months.

    Mentioned in 4 reviews

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