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    Hardin Enterprises

    1.0 (2 reviews)
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    Services - Hardin Enterprises

    Property management

    Buyer's agent

    Listing agent

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    Wallace Group Home & Loan-Keller Williams Realty - Happy Birthday, Victoria!

    Wallace Group Home & Loan-Keller Williams Realty

    (4 reviews)

    My wife and I recently completed the purchase of a new home and selling of an existing home with…read moretwo different realtors at The Wallace Group and had polar opposite experiences. First off, my wife and I absolutely LOVED working with Wendy Provence on the purchase of our new home in Germantown, TN. Wendy is an excellent agent. Throughout the entire buying process she was extremely attentive, organized, and professional. She was there to answer every question we had at any hour of the day. She went above and beyond and even assisted us in getting quotes for requested repairs. She held our hands throughout the entire process and was there at the end to celebrate with us when we finally closed on the house. Five Star experience all around and we fully recommend working with Wendy! Unfortunately, Wendy was unable to assist us with the sale of our existing home because it was across state lines, but another agent at The Wallace Group, Michelle Campbell, stepped in to become our selling realtor for our home in Mississippi. From the beginning of working with Michelle, communication was a major issue. Despite repeatedly asking her to call me, she remained extremely unresponsive and would only text me. Most of the time, I was told that she was too busy training other realtors, or that she was with other clients. We asked early on if she could host an open house to help market our property, but it took 30 days before she finally arranged one--and even then, she delegated the task to a junior agent. There was no proactive effort to follow up with potential buyers. We had to specifically request that she gather and share feedback, which should have been a given. Her lack of involvement continued throughout the process. She offered no help coordinating repairs or assisting with reasonable requests from the buyers. We even contacted Wendy to help on that front, and she was able to help refer us to businesses to assist with certain repairs in a short time frame. The most alarming was a situation where Michelle mistakenly texted us that the buyers were backing out and that we needed to sign an earnest money release form--only to tell me two hours later that she had sent the message to the wrong client. That unnecessary panic and confusion was completely avoidable and could have been remediated immediately by calling or texting me upon request. As we neared closing, Michelle failed to send any reminders or guidance during the final week, and shockingly, she didn't even show up to the closing appointment. The closing attorney was shocked when I turned in the keys and garage openers to her because we were given no guidance from Michelle on what to do with them. Two days have passed since our seller's closing and Michelle has not even reached out to congratulate or celebrate with us, or to thank us for the business. In fact she has not even acknowledged that it is over. Complete radio silence. Overall, Michelle was inattentive, unorganized, and largely absent during one of the most important financial transactions of our lives. I would not recommend her services to anyone looking for a responsive, dedicated, or professional realtor. She is a poor reflection on The Wallace Group and quality of service that we know their other realtors provide. 1 Star Experience

    Great customer service! They are very professional, knowledgeable and have a lot of experience. I…read morewould recommend them to friends and family!

    Hardin Enterprises - realestatesvcs - Updated May 2026

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