Ok. The baby sister and I stopped by here on the way to our store to pick up some lunch, chose the…read moredrive through. It was almost two in the afternoon, and I couldn't figure out why they were so backed up. It took over twenty minutes to get our food, which was as excellent as it always is, by the way. Five cars in the drive through, and over twenty minutes? Something was amiss here. Once we got to the window, I could see inside and we both could tell that there was no problem with the staff. They were mulling around, not hurried at all, must have been an equipment issue. Whatever it was, the young lady that was waiting on us told us that she was sorry about fifteen times, and actually sounded like she meant it. First she offered us free drinks, that we had not ordered, and then when she brought the food out, she gave us a refund for the entire purchase price! She didn't offer a refund, she just gave it, all with a smile on her face. Folks could learn quite a bit from this place. They strive for great customer service, and when something gets in the way of that, they just slam that obstacle to the ground and offer it anyway. Almost a $30 order, comped, without request from the customer, nor offer from the young lady, I was impressed. All these stores are run well. Staff is friendly, service is top notch. This goes above and beyond that. This was seeing a problem and fixing it, on the spot. Not a question, not a flinch, just action. I would have paid for that meal, it was phenomenal. They should have done something to make it better, and they did. They always had a customer in me and my family, now they have an advocate. Anyone that wants to learn how to run a business can get more from sitting around here and watching these kids work than you could in a hundred hours of classes.

This is the Burger Man, with Best Burgers in America Association, and taking a break from burgers…read moreso my wife and I stopped here for lunch, and we got their Chicken Wraps, a side Salad, an order of nuggets, and all of it was really good quality, and great customer service. The only complaint is that the romaine lettuce they use on their Wraps is not of good quality. Wilted, and terrible looking, and the taste is not the best. I do recommend this location. A little pricey, but most places are.

My wife went to the drive-thru and got a grilled chicken sandwich and the Wings & Things meal. It…read morewas horrible. The bun on her chicken sandwich was hard as a rock, and the toast in my Wings & Things was also hard as a rock. My wings were dried out and overcooked. The quality was very bad. That should have never made it out the window. But most fast-food places like Zaxby's doesn't care. I did call the manager and she said she would give me a full refund.

Gave me sweet tea instead of coke and did give the right Zaxbys order, the ambiance was good though.read more

I don't submit reviews on fast food places but I have to make an exception this time. For a few…read moredecades I have been a sometimes customer at the Guntersville, Alabama location and it has been "ok". Tonight, 8/19/26, that changed. The quality of the food is beyond fast food quality. The okra that has been soggy for decades is crispy/crunchy as southern fried okra should be. The fish is crunchy, as it should be. The hush puppys are completely done and not mushy in the middle. Please respond by retaining the current management staff and employees. I will likely be a more frequent customer at this location until the current environment changes and at that point I will be gone because this example shows what can be vs what has been for years.

No service, possibly because half the staff was smoking in the parking lot. I will not be back to…read morethis store.

I love the food it's fresh and they're fast with it i highly recommend it yummy I love there wings…read moreand grilled chicken

I live in Illinois so no Whataburgers back home. I haven't had a whataburger since the 90s in…read moreTexas! So when I saw one in the Guntersville area, I had to stop. I was excited to share this with my wife, having nostalgia bringing me back to spring break, it did not disappoint! Burger tasted the same, YUM! I mentioned to my server that I haven't even seen a whataburger in 20 years and told her my story. This server was so very nice, went back and told the manager and she came up to speak to us and made the stop very memorable! I can't say enough on what a special manager they have running this particular chain store! Thank you for making this such a special stop on our trip to the area!

I ordered a "Bigger Jack" with cheese and fries, and my meal was fast, hot, and delicious. They…read moredon't nickel-and-dime you for sauce, which is always great! Their sweet tea is also some of the best among fast food locations. I always appreciate when restaurants take care to include napkins in the bag, which they made sure to do here. I was a bit dismayed by the customer service at the drive through. The young lady was very short and curt, which put a damper on an otherwise great experience.

I got a family pack of chicken and meal cant say enough about how amazing it was…read more The size of each piece of chicken was a full size like it should be wasn't overcooked absolutely delicious first time getting willl not be the last bisc was fresh Albertville jacks you rock thank you I ordered on line didn't have to wait Total impressed

Best DQ ever! Customer service is top notch. Definitely wasn't what I was expecting as DQ's in…read moreother areas have trashy workers. These guys had smiles on their faces asked if we needed anything else and the food was very hot and fresh (not what I'm used to like in Huntsville). Would highly recommend this location and give these guys a 5/5 star rating! Thanks so much!!!

The staff is professional, friendly & very knowledgeable! I crave their icecream with the goodies…read moreadded in and they do not disappoint!!! I just love their blizzards!!! I don't typically order entree food there mostly just desserts!!! This location is top notch !!! The quality is very good !!! Yay!! Enjoy!!

We ordered the grilled chicken sandwich. The chicken seemed a little tough and after eating about…read morehalf of our sandwich, we discovered It was under cooked and sponge in the center. My husband had stomach problems later that afternoon. Beautiful place ... Just don't order the grilled chicken.

I love Culver's. Their burgers, especially the mushroom Swiss are so good to be from a burger…read morechain. And they always give our doggie a "pup cup", which she loves. The staff is always nice and friendly. I'm glad they came to this area.

The service at this location in particular is Absolutely the Best!! They are even happy to slice…read moreup your own tomato grown from your own garden and add it to your sandwiches without acting weird about it. They actually are very kind about it with that Amazing Southern Hospitality!! I was raised in the South so I love that !!! And, yes, I have lived in Not so Friendly areas ( such as Cincinnati, Dayton, Oh) so happy to be out of the North !!! The South is more my style,and the way I am used to being treated....with common courtesy!!! The Food here is fresh and you can absolutely tell that their biscuits are Not Frozen and that they are homemade & taste that way! I beleive for breakfast the best deal is the breakfast platter! You literally get a huge plate with your choice of meat, chicken, sausage or bacon and, a nice size portion of scrambled eggs cooked just perfect ( no rubber tires here lol) also comes with a portion of gravy! I personally don't like my gravy to touch anything else, call me weird ...I am ok with it! But, you can actually get gravy with sausage in it or without. I have a health issue with red meat so this is a huge plus for me that I can get " plain gravy" , this platter also comes with those little hash rounds too, they usually cook them very lightly fried, but I like mine more crispy so I do order them well Done as well as their fries ( for lunch or dinner just F.Y.I.) Did I mention this platter comes with a huge biscuit?? I am not sure if the drink is included? But, all of that is under $6 bucks!! I could not goto the store and then go home and cook all of that for that price !!! Wow!!! And, they have a lovely sitting area with an electric fireplace. I believe they have tvs...but I cannot be sure. I love their hand dipped ice cream too! They have one flavor that is chocolate with peanut butter cookie dough !!! Wowsers!!! That is a party in your mouth delicious!!! If you are Military make sure to show them your ID !!! A wonderful place to go for anytime food !!!

They said they were done making sweet tea for the day at 8:20.( they close at 10). I ordered the…read moredinner with double fries and i get maybe 10 fries in total. Would not recommend this jacks

Terrible. Guy at the window didnt say anything we only ordered 2 large cokes 1 large dr pepper and…read more1 large sweet tea. And 2 large frys. they gave us the wrong order the first time and they gave us yhe wrong drinks as well. We didnt get my dr pepper instead we got a 3rd coke HOW HARD IS IT TO POUR A DRINK FROM A FOUNTAIN THAT SAYS THE NAME ON IT. It was absolutley embarassing. Only good thing about it is that the fries were hot

We stopped to try the new arch burger here at our location McDonald's. The ketch bin was empty so…read moreI told this employees that the bin was empty. His reply was "I'm on Break". I like McDonald's. I hate the employees. What ever happened to customer service????

JJ's is a Guntersville icon known for their drive thru only hamburgers & fries! They offer a…read morevariety of other meals like chicken sandwiches and chili dogs. I recommend the bacon cheeseburger combo! Their fries are seasoned and really good. It's located in a small blue and white building. You'll miss it if you're not looking closely. They have a double drive thru, one on each side. Use both for faster service. Order at the window only. Sometimes there can be a decent wait but definitely worth it. Please beware they close their grill 30 minutes prior to their closing time. I will say, they're not super friendly when taking your order. They're all about business.

The burgers are great,and the lady making them also great. Burgers and fries, burgers, and fries,…read moreburgers, and fries, burgers and fries.