I hired Ryan Haley, the owner, through a website called Thumbtack, looking for a fellow who could repair a tile roof. Ryan called. Nice guy. Said he had experience in tile roofs and could fix the leak. He quoted $1375, which I agreed to pay (and paid him in full). He went up on the roof, told me my roof was in terrible shape, whole thing needed to be replaced, but yes he could fix the leak. After replacing several tiles (which I believe he himself broke), he said the work was done. After the next rain the water came through worse than before. It had been wet with an occasional drip - now it was dripping both from the original leak in a vault ceiling, and now down the wall and over the door. A huge mess. I don't know what he did. He came back out - I'll give him credit for that - explained again how terrible my roof was, replaced a few more tiles. Nothing changed. By then I had figured it out and told him I didn't want him going back up there just to clomp around and break more tiles. A few months later someone gave me the name of a real roofer who came out, replaced some flashing - charged me $285 and I haven't had a problem since. When I complained to Haley that he had done me wrong, he called ME a "crook" for wanting some of my $1300 back. Basically Haley just isn't very competent. Maybe he can lay shingles, I don't know.
But he represented he could fix my roof when he had no idea what he was doing. Worse, in my book, he fed me a bunch of baloney about my roof to try to get me either, i) to hire him for a bigger job, or, ii) to give him an excuse when his work failed - I'm going to bet I'm not his first unhappy customer. You need to watch out with Mr. Haley. read more