Requested service for a clogged drain in basement. Workers used a pneumatic pump for 10 mins to…read moreconclude the pipe had collapsed due to age. Charged $260. $140/hr for labor, charges include drive time. How does this equate?

I just needed home water filter changed. I thought I was going to have to wait for weeks because…read morewe're in Illinois. Nope just a couple days. The young man was kind, helpful, and did a good job. Treated us respectfully. Always have a good experience with this company!

I contracted New Gen for a new furnace installation this past spring. The ductwork was installed…read more(for half the total price of the entire new system), but without register covers or return duct dampers. I began trying to contact them several weeks ago and could never get their actual office, the phones always went to their after-hours answering service. After 6 calls with a detailed message each time to call me and schedule an install, I never heard back from them. Five days ago I received an updated estimate totaling $7K more than the original quoted price. I've still not heard back from anyone even after two more phone calls. Unresponsive, unprofessional, and WAY over-priced. Do yourself a favor and call someone else.

Called New Gen for plumbing help and they scheduled right away to come assess. Even though we…read moredidn't hire them for any work I wanted to write review of the experience for following reasons 1. They answered the call (days of calling elsewhere with no reply) 2. Available and flexible (immediate appointment, then I rescheduled for next day) 3. Honest & Friendly (no charge which was unexpected)

I was very impressed with the professionalism, punctuality, and personalities of Charlie and Alex…read more I felt they did a stupendous job with my 30+ year old central air system. I highly recommend Commercial Service. They have a wonderful and very fairly priced bi-yearly maintenance package that gives me peace of mind. I only review companies that I think are outstanding!

This morning I walked into the kitchen and discovered that water was leaking from under the kitchen…read moresink. Within two hours Commercial Service had a plumber at our house. He discovered two sources of the leaking water, fixed one immediately and restored water supply to the rest of our house. He recommended a new kitchen faucet to replace ours, which was part of the problem, checked local availability and I was able to pick it up on my way home from a medical appointment. Soon after I got home, another Commercial Service plumber arrived, installed the faucet and double checked to make sure that the dishwasher wasn't part of the problem. Before the second plumber arrived, the first plumber had contacted a mitigation company and they sent a rep to evaluate the situation. By the middle of the afternoon they began the work of drying out the areas that had been affected by the leak. The scheduler at Commercial Service was very kind and did all he could to orchestrate this much appreciated help. We are very satisfied and very grateful!