By far the best bank that I have ever been with. They care about our community and the money stays…read morein our community. I will never bank anywhere else

I am a 33 year active duty military member who applied for a Home loan with Olympic Federal Credit…read moreUnion. I have a 780+ credit score and was putting 20% down. I locked my loan in at 4.1%, just before the feds raised rates again the next week. We had just paid for and received the $900 appraisal (later we found out that an appraisal wasn't even required on a home that was only a year old). At this point, they now wouldn't do my loan without some property clean up of old vehicles, a home inspection, and a requirement to put funds in escrow to do cosmetic repairs in the home, even though the home had just received a certificate of occupancy in 2021. I was also told by my loan officer, Rachel Rudenski, that her team had a meeting and the consensus was "this really isn't the property that they want to have a mortgage with." We truly believe all of this was done so that they simply did not have to to honor the 4.1% rate...coincidently enough, rates had rose to +5% by this time. Subsequently, we went to another lender with the same appraisal (which they said wasn't even required) the next day and closed in less than 2 weeks... Fairway Independent Mortgage Corporation to the rescue!! Karen Orr was great! I would advise anyone trying to get a home loan to think twice about using Olympic Federal Credit Union. It is my opinion that they are more interested in maximizing profit rather than securing a loan for someone that is exceptionally qualified. You may find yourself incurring numerous additional costs, at a higher interest, and an unusually long time to close. Consumer beware.

I've been a customer for 30 years. If there was a problem the bank managers and tellers fixed it…read moreand explained everything. If I had to come into the bank someone would help me immediately, there was never a wait. Online banking is flawless. I have to transfer my money into a different bank because Heritage doesn't have branches in many places. It can be hard transferring money in/out because it's not recognized by some payers, for example dental insurance will not automatically take payment from Heritage.

Aram Wheeler at Heritage on Cooper Point deserves a shout out for continued excellent service. My…read morehusband and I are long time Heritage clients and have been faithfully served for years. We can count on staff at any location to help us with a smile. Aram helped me with my banking issue yesterday by calling me personally to discuss what was needed. Thank you for the personal touch and speedy resolution Aram!

I have no clue, other than Yelp saying you are one of the top places in lacey to get a safe deposit…read morebox. So I went to get one. yeah, none existed. I'm sure you love getting put into the top 10, or maybe you bought your way in) without even having the product that you are put into top 10 for? Pretty sad.?

Mary at the Tumwater location was so amazing. I was paying a higher interest rate on my car than I…read moreshould have been because of a few things that I needed to fix. Not only did she drop my rate in a significant amount she helped me realize what can I do to make my score go even higher. She was Def 5 stars all the way and I even changed to bank there because the service is that phenomenal. If you haven't looked into refinancing your loan there your missing out on the savings. mtucker@evergreendirect.org email or call her.

There is no better customer service than the Lacey Branch of South Sound Bank. They are efficient,…read moreknowledgeable, and take a personal interest in all of their customers, regardless of the size of their accounts. Once you bank with them, you will NEVER want to do business with one of the "BIG GUYS" again!!

I was having quite the day and was a bit flustered. I was doing some shared branching and was…read morehaving issues. The teller calmed me down and walked me through it. Oh and next time ill check hours before rushing there for no good reason. I only will need to use shared branching once more to pay off my loan but if im in the area im definitely stopping here. Great service.

I've been a AKUsa member basically from birth and have never had any issues. My parents have had…read moresome fraud and the AkUsa was on it quickly. Recently I had my first major issue of fraud and was amazed by how quickly not only the fraud department reacted but also how quickly the branch reacted. Within minutes of an issue, I was contacted by the fraud department and was able to go into the branch to secure my account. The staff here were amazing to notice something was out of my usual pattern and stopped it before it escalated. 10/10. I'm sad that it's no longer AKUsa but I'll be a Global Crecit Union user for life.

We have had a horrible experience with Generations Credit Union. We received a solar loan through…read morethem and have had years of problems with them not updating the loan, not knowing about it when we call and refusing to release it when we tried to pay it off. We have called them several times, were told they would call us back and never heard a word back.

I've gotten loans with this bank, I've had my name changed and needed a new card, I moved and…read moreneeded them and was able to use shared branching. I've never had any issues at this credit union, I have had bank accounts with other institutions but nothing is easier than banking at Generations.

My fathers account was here for years, I got added as I became his caregiver and POA…read more They are nice to work with, often no line, no wait, very pleasant and professional customer service people. All around a very nice bank/credit union to work with.

We have worked with Heritage Bank for many years, the service we receive is kind, respectful and…read morethorough. I appreciate the folks who work there very much and look forward to seeing them when I stop by!

Elyse (at least that's what her card said she gave me) is not polite and talks loudly about private…read morecustomer account info in front of others. She should be fired for publicly ridiculing customers while others are there within ear shot! When I stated I had already talked to my branch at length about an issue Elyse just continued talking away when I was at the bank for another reason, she just loudly continued to reprimand me. Never go to this branch!