I had asked Dr. Salinger to come to my home to euthanize my 17 year old dog. I agreed to 10:00 am,…read morewhich I in retrospect was a ghastly error on my part. Dr. was punctual. Very professional. She allowed plenty of time for our last goodbyes. My old girl hadn't had a chance to rise from a long nights slumber and get the morning's usual long long drink of water. It wasn't until after Dr. couldn't find a vein that I realized why. She didn't know that my dog was in much better shape than she thought. I was unprepared for an abrupt needle that delivered the 'sleep' medicine. My dog took a seizure. Very upsetting to me, as I was expecting a quiet passing. Dog was immediately unresponsive then gone. Dr. was kind enough to explain to me when I called the next day about why the shot needed to be delivered in the manner it was. Perception, I guess. Dr. Salinger completed the task asked of her. She did it well. Very professional, kind lady. She was not familiar with my doggy beforehand and that's on me. Special Lady.

I live in Jacksonville Florida and during hurricane Mathew my cat started to act very strange and…read morewas sticking her tongue out and drooling but was responsive. All the veterinary offices were closed here and I was at a loss of what to do. I frantically called out of state for any sort of explanation of what was happening to my cat. This vet in Ohio was so sweet and helped calm me down and reassure me that by my description my cat was okay and was probably stressed out because she was at least responsive. Thank you so much for your help she is doing much better.

This vet recently declawed a cat with CH (cerebellar hypoplasia) after at least one other vet in…read morethe area refused to, as cats with this type of neurological disorder should never be declawed. For this reason, I feel she acted very irresponsibly. I was taking my pets to her practice, but due to her low ethical standards, I will be taking them to another vet.

We've been bringing our pets here for 14 years. Last week my son found a 3-4 week old kitten in…read morethe middle of a busy road at night. He rescued him and brought him home. We made an appointment and a few days later we brought him in for his first exam to be checked over. I got my checkbook out to pay at the end of the visit. Dr. Allmon and his staff told me they weren't going to charge us for the visit because my son did a good thing. We were amazed. Dr. Allmon and his staff are the kindest people and so good to all of our pets. He is an excellent veterinarian, extremely knowledgeable and honest. He also doesn't overcharge or push unnecessary services. Chardon Veterinary Hospital will always have our business. Love these people!!! Thank you so much.

I had high hopes based on reviews and on earlier experiences, years ago, with my family. I was in…read moretears on my way home. Dr. Allmon didn't stand to greet me, didn't say hello nor ask me any questions or provide any input. Seemed like staff needed to prompt him to write down things or answer very simple questions. They very quickly gave up on my stray cat who was actually exhibiting entirely manageable behavior saying "they are too old". The cat was not biting nor aggressive, however was lightly growling. Absolutely manageable. When I asked about what age...I got "well he's an adult". Yea....clearly....thanks. Staff were condescending, didn't seem to have compassions for the animal.

I took my dog in for a tumor on his tail. They were gentle with my dog but it was all about how…read moremuch money they could charge. Every little thing was more clinks on the cash register. One look in his ears, $30, blood work. My dog was already vaccinated but they insisted i vaccinate again. They wouldn't accept my vaccination records showing my dog was vaccinated. Then the wouldn't write a script to get my meds online so I could save a buck. Refused to try to reduce the $1750 surgery bill so we might be able to afford it. They didn't care at all about us, just the money! They wanted $75 for an ear cleaner liquid that i could've gotten cheaper if they gave me a prescription, but no, they refused to help. No care, no compassion. Never going there again.

Thank you Dr Taylor and your assistant, for taking care of our Zoe s dog on the 12th. You both were…read morevery gentle and caring for her during this difficult time.

YES you should take your pet here if you would like them to die…read more Over 20 years of pet ownership and 12 pets ... this is THE WORST experience I have ever had with a veterinary clinic. I trusted this clinic with my sick dog, and they treated her with such carelessness and lack of compassion. During her visit, my dog was dropped while already in a fragile condition. The IV placement was handled so roughly that she was cut so deeply she had scars on her skin. Watching someone treat an already suffering animal, MY best friend this way... was heartbreaking. We were told her bloodwork, and samples would be back in 1-3 days, and based on that information they placed her on the maximum dose of pain medication and sent us off with the bill. When we asked reasonable questions about whether this could become a recurring issue, the vet gave what felt like a completely dismissive and patronizing response, reducing our concerns to, "Cancer is bad," and explaining what cancer is instead of addressing our actual questions. We weren't asking for a textbook definition... We were asking about our dog's future. After four days of complete silence, we had to call because our dog's condition was rapidly worsening. She was in obvious pain, losing weight, unable to eat, the mass was growing quickly, and she had started urinating on herself without the ability to even keep her head up. Only then were we told that the results would actually take closer to 1-2 weeks completely contradicting what we had originally been told. 1 week after still hearing nothing, we called again looking for answers. Instead of concern for our dying dog, we were told we needed to pay more money and that our bill for the tests was due. Even though we had already paid around $480 at the visit, for that testing and treatment. The lack of communication was unacceptable. The lack of urgency was unacceptable. The lack of empathy was unacceptable. At no point did anyone reach out to check on our dog or keep us informed. We spent days desperately chasing updates while watching her deteriorate. Whether the lab was delayed or not, the clinic's communication, professionalism, and compassion were entirely within their control, and in my experience, they failed on every one of those fronts. I cannot recommend this clinic to anyone. Based on my experience, I would never trust them with another animal. TO PET OWNERS - As my dog was pleading for help, scared and unable to understand what was going on with her, VCA failed us. Please do not take your best friend to this clinic. You will lose them.

Its an ED so the wait can be long depending on the level of emergency. Makes sense, right? Our wait…read morewas 3 hours so we left and returned this morning and we're taken rather quickly. Her eye was injured due to excessive scratching so a cone (e-collar) was installed, eye drops prescribed and conjunctivitis is the diagnosis. Let's hope after 7days, we have a healthy, well healed bundle of joy! Thank you ladies for caring for our sweet Topaz!

I'm so grateful for the care that the team from Oak Tree Vet provides, especially during COVID…read more They quickly changed their services so that, when you arrive, you give them a call and they bring your pet inside for the appointment. For my cat's annual check up, they had the vet tech come out with paperwork and had the vet call me on the phone to go over everything - basically no contact. They take your card over the phone and then bring your pet back out to you. Dr. Scollan has been taking care of our little girl for a few years. She was the only vet that my cat didn't hiss at while getting her vaccinations. All the staff are extremely caring and attentive to the pets. They are quick to do what they need to do, to limit unnecessary handling. We've always had a great experience at Oak Tree, from annual checkups to surgery, to last minute appointment for a sick kitty. They are a local favorite around Cleveland Heights and I have had multiple friends bring their pets here. I have heard they are little more expensive than other places, but I am extremely happy with the care they have provided.

They had zero urgency to address a mass in my dog. As a result, he declined faster than their…read more"course of action" which was more a concern to keep finances internal instead of my dog's health (cancer). I lost my best buddy Monday, and their next appt for him was the following Thursday. The decline between them seeing him and his admission to the ER was substantial. And their claim that "your pet is our pet" is a load of crap. This clinic owed a duty of care, breached that standard of care, which led to the death to my dog.

We can't say enough about Dr. B and the staff! They were the only ones out of 8 calls (we were new…read moreto the area and had not established care yet with a Vet) to see our boy Duke after he developed a dry cough that morning. They got us in that day, we needed a referral to Akron for Oncology, she personally called. The records were sent and waiting on us in less than 24 hours at Akron. They called to follow up on him. And when our time came to say goodbye to our boy, you could not have found a more compassionate team. Now, if only we could find human doctor offices as compassionate and caring.

This is an update to a negative review I posted a day or so ago. Dr. Bernhardt was the vet I had to…read moreput my precious baby down. I had never seen her before. She blamed me for all of Mali's issues. Mali was a little overweight. No other vet ever said anything about that! It isn't the time to blame me! Now I get this response to my review on that particular vet: 11:06pm Asntabula Olivi Ph: 440-998-1446 Fax: 440-998-7232 Email: Pleasants2909@gmail.com Dear Burnham Family, It has become apparent that you have not been satisfied by the care your pet has received with us. Due to conflicts of interest, this letter will advise you that as of 03-04-2026, the staff at our hospital will not be able to provide further general care to your animal (s). We suggest that you seek an alternative veterinary facility to provide care for your animal (s) from this point forward. We would like to suggest that you refer to the "Find a Veterinarian" section on the College of Veterinarians website to locate other practices in your area. Once you have made alternative arrangements, please have the facility contact us and we will forward all medical records and relevant information immediately. We wish you and your animal(s) all the best in the future. She fired me as a client for her unprofessionalism and rudeness!

Wonderful doctors and staff. They care about you and your pets and it shows. Can't recommend them…read moreenough. Bonus, they don't keep you for hours on end or try to upsell you on things your pet doesn't need.

Both the vet and staff were amazing! It was just a routine visit but I felt listened to and taken…read moreseriously. My dog does not like going to the vet and can be difficult to work with. They were so good with him. He responded really well to them. Did not wait long for my appt to start. The vet had several suggestions for an ongoing problem that I feel will be beneficial. I'm excited to try the new supplement for my dog's age related pain.

Great place! Our dog loves the vet techs and Dr. Taylor. We really enjoy taking our dog here…read morebecause everyone is so friendly and helpful.

This place looks great at first glance but there is a serious lack of humanity. I witnessed a very…read moreworried woman holding her dying dog greeting the doctor in tears saying her world was crashing and he just deadpan responds with "yea. So is (dog's name)." Fees are hidden everywhere. If you're late for your appointment to euthanize your fur baby and ask for a quality of life exam first to reassure yourself you're doing the right thing, it still wont matter. You either euthanize then and there or you'll receive a late fee in addition to the exam charge. Or, you walk in with a sick dog and they charge you not only for the exam but also a walk in fee on top of an emergency fee. Zero communication skills. Concerns are minimized and dismissed with zero accountability or resolution.

Very caring, thorough and took plenty of time with us and answered all our questions. Office is…read moreclean and has a clean smell. The people are friendly. Cost is similar to other vets I have used. It is easy to recommend them.

This clinic has always done a wonderful job, first with our dog Leo, and then after he passed with…read moreour current dog Vinny. They are easily the best vet in the area. Very nice and very caring people. Five Stars!