Great marina! We've had our boat there in dry storage for years. I love the convenience because I can go to the lake anytime I want & I don't have to trailer my boat back & forth anymore! read more

This Marina is a nightmare. My wife and I rented a vessel from Harbor Lights for four days as part of a week-long getaway. When we arrived, we were given the incorrect boat because the original rental was "broken". When we departed the Marina with the new vessel, we looked down and noticed that the gas gauge read "empty". We turned around immediately. The gas station attendant told us that the gas gauge was "broken" and assured us that the boat had a full tank. He advised us to fill it up at a local marina each morning (to be safe). We used the boat for about 2.5 hours (that same day) and found ourselves stranded in the middle of the lake. We called the marina and they offered NO ASSISTANCE. We eventually had to swim to shore and ask a random lakeside homeowner for help. They were kind enough to tow us back to our rental home. The marina sent a repairman to take a look at the vessel. After sitting with him for about an hour, he determined that we had run out of gas. He apologized on behalf of the marina and suggested that we go to the nearest gas station and put 5 gallons of gas in the boat (God forbid he'd have provided it himself). He also assured us the gas gauge was BROKEN. We woke up the next morning, bought a gas can, put 5 gallons in the boat, and went to the nearest marina. We filled up the boat (40+ gallons), and to our surprise the gas gauge worked GREAT! We used the boat for the remaining three days with no issues. When we returned to the marina, I asked to speak to the manager, "Lewis", and explained what had happened a few days prior. He was condescending, rude, derogatory, and acted as if we couldn't read a gas gauge (along with the original gas station attendant). He finally agreed to return "5 hours of usage" for the first day (because we had enjoyed the first "3 hours of usage", give me a break...) and suggested we call first thing the following week. He also credited us for our gas at the end of our four day session (so kind), which we returned empty (since that's how we received it). We called back the following week. Lewis was again rude and disrespectful, this time to my wife, and told us we wouldn't be receiving anything beyond our "free gas". Worst customer service I've ever had in my ENTIRE LIFE. STAY AWAY! read more

Harbor Lights Marina - Marinas Near Me - Soddy Daisy, Tennessee

I signed a contract with a representative of the Marina on August 30th, 2018 for a wet slip #D13. I had the option of paying monthly, quarterly, or annually. I chose to pay the $2505.00 annual fee with a check and received one month of rental for free. In September of 2019, I received an invoice from Harbor Lights Marina letting me know my one year was about to expire. If I wanted to pay monthly, I would be charged $229 per month. I contacted the Marina to see how much it would be to pay for another year in full. I was told another year in full would be $2505. I chose to pay for another year in full and sent them a check for the full amount. So, at this point I was paid in full through October 2020. Before September 2020 ended, I removed my boat from the Marina. I used the slip for two years and I paid a total of $5010 for two years. In October of 2020 I received an email from the Marina informing me I owed money through April 2021. I replied to this email letting the Marina know I would no longer be using the slip and I thanked them for two years there. Later, I received a voicemail from the Marina informing me I still owed money for the slip. I called and explained how I had used the slip for two years and had paid for two years. The lady told me that all their contracts ran from May 1st of each year to the last day of April the next year and she had to go by the contract. We were not told this when we agreed to rent the slip. I looked at the contract I had signed on August 30th, 2018. It clearly and plainly states "The term of this Agreement shall commence on the 01 day of May 2019...". The lady who filled out the contract put the date of May 1st 2019 as when the contract began. I don't know why, but that is the date she filled in. Since I have paid $5010 for two full years and this agreement begins on May 1st, 2019, as the contract states, legally I am paid in full through April 2021. This is in accord with the contract the Marina insists must be followed. If the Marina intends for all their contracts to run from May 1st of each year through the last day of April of the next year, I should have been quoted a prorated amount from October 1st, 2018 through April 30th, 2019. After that, I could have been able to pay yearly from March to April. This was not done, and my first full year payment (October 1st, 2018 - September 30th ,2 019) as well as my second year (October 2019 - September 2020) was accepted by the Marina . Yet, the Marina is now demanding I pay from October 2020 through April 30th, 2021. I was then turned over to a collection agency. I disputed this claim on the grounds that I did keep my end of the agreement. I used the slip for two years, I paid for two years. Of course the collection agency ignored my dispute and demanded I pay up through April 2021. Since I cannot afford to fight for my rights in court, I was forced to pay for the slip, even though my boat is no longer there, or risk destroying my credit. Just a word of warning to anyone wanting to do business with this marina...IMO, money seems to be more important than customer relations. read more

The atmosphere was cluttered, rundown, and thrown together. The service was subpar. More than once my wife and I had to repeat our order because the server was not paying attention. The server forgot to bring our drinks out first. When our food came out we didn't have any utensils. With all of the other restaurants to choose from, there's no reason to go back. read more

We had a reservation for a pontoon rental closer to home but were unable to pick it up due to reduced water levels. We reached out to Harbor Lights and were able to get a boat reserved for the next day. Really liked the ability to reserve on line, price and service we received throughout the process. Check in at the Marina was great and when we were done they were there to assist with fueling and check out. I would highly recommend Harbor Lights Marina boat rental to anyone! The day was topped off when my grandson landed his first bass on the Tennessee river!!! read more

Darrell Jones has a great business going here. We had a hiccup in the day, our plans changed but Darrell made it right and I would recommend this place to anyone in the Chattanooga area. read more

Have rented from this facility for three years in a row. The service and experience was good the last two years but that all changed this year. My friend spilled some glow on one of the cushions and immediately took it to the dock and told the marina. They told us it wasn't a big deal but when we returned to the dock to drop off the boat, the older guy (didn't get his name) told me he was going to charge me $1500.00 for the stain. He then said if I didn't immediately pay for the stain, he was going to "call the cops" so he could have proof for his insurance (then later stated he had no insurance). It was an obvious "threat" attempting to shake us down for the money. I told him to go ahead and call them but he then backed down and agreed to settle for $500. I would not rent from them again and I would never recommend them to my friends. read more

Wish the boat would have been clean when we picked it up, and that the help would have been more mindful of their customers.... all young kids working when we went. Couldn't answer any questions about the paperwork we were signing or what it meant. We did give them some of the trash to dispose of before we left, but everything was pretty dirty and there was leftover food on the deck. We rented for a full day, so it's not like anyone had it right before we did. The worst, however, was when we returned to dock. The kid was in a hurry to fuel us up and jumped aboard with the hose before we had a chance to pick up our stuff. He dripped gas all over everything, ruining some of our food and a new carryall that I had my things stored in. Not the best first impression... I will probably try elsewhere before renting with this marina again. We did enjoy the boat ride and the slide from the upper deck. read more

We did a three day rental of a double decker pontoon boat. The family had a great time sliding down the slide into the water and cruising around the lake. It kept all of us entertained for the holiday weekend. The boat seats could definitely use some new seat covers. We also rented with the reservation of two toddler jackets. When we arrived the staff had given out all of the little jackets. Thankfully we had a backup plan. We would definitely rent from Harbor Lights Marina again. The staff was very helpful and apologized for not having the jackets for us. All of the many laughs my family enjoyed was worth every dime. read more

Great place and very nice people. We rented double decker pontoon boats 2 days in a row with a slide. Great week day rates. Highly recommend for locals and tourists. read more

Harbor Lights Marina - Marinas Near Me - Soddy Daisy, Tennessee

We love a good boat day! We don't own a boat YET so until then we come see Jana and she hooks us up and we have the best time!!!!! Jana does a great job of explaining little tricks of the boat to make it easier on us Newbies. The very first time we tried the boat rental it came a big storm and It caused us to set out later than we wished so Jana offered to let us keep the boat out longer to get our moneys worth! We love Coming here :) read more

Rented a 20' Winn power boat for the day on Labor day weekend and had a fantastic time. Boat was in good shape, met all expectations, and the staff was friendly. Looking forward to doing it again ! read more

We rented the deck boat for a day over Labor Day weekend and really enjoyed it. Luis was very helpful and once we adjusted to handling a heavier boat than we're used to, it was great. We would definitely do it again. The young ladies at the gas dock were likewise very helpful. read more

Rented a pontoon boat for a full day at $500. No boat lights, no working horn. Boat was dirty and seat covers were torn. Black mold was covering the steering console. After using for about two hours on the lake the boat would not start. Eventually had to call the marina to get towed back to the dock. Staff made excuses for poor condition of the boat and said "it's a boat, these things happen ". Was forced to pay $15 for fuel usage. Did get refunded half my rental fee ($250). Will NEVER go back to this business because of attitude of the manager and lack of customer service . I advise looking elsewhere for boat rentals. read more

Renting from Harbor Lights was great! They are all so friendly and kind!! Our boat was ready when we arrived and ran in top notch condition all day long. The day was memorable and amazing! read more

Had a fun time on the lake with a double deck pontoon boat that we rented from Harbor Lights Marina. Everyone was super nice.

The experience of spending time on the rental boat was positive. The boat ran fine, thank you and the lake is very nice. But for the second year in a row, the plastic pump hose to raise water up to the slide leaked badly, in the same spot and same way as the year before. Seats were still ripped on several boats, boatfloors sadly worn out, the rest room key was misplaced, area maps were sold out and the charge to refill the gas tank was twice what it is off site. The young staff hired to run the dock and store do their jobs dutifully, but have no awareness of true customer service or the business value of being friendly and attentive. read more

We rented 2 double decker pontoons for a full day. Lake was great, and we ended up returning boats early due to bad weather. The biggest disappointment was the lack of "walk through" prior to leaving the marina. There were quirks with the operation of the boats that we were not made aware of, thus we couldn't use the slides or move faster. To trim the motor, there was a button on the motor itself that we were supposed to use, but no one told us this so we went super slow. Young people working there not concerned with informing customers. Once we signed paperwork that was it! We will not return to Harbor Lights Marina. read more

I wanted to share the following to urge every single one of you to NEVER, I mean NEVER, rent, purchase, or in any way contribute to this business. - We rented a 2017 Sylvan Tritoon, a pontoon boat, for four days for our trip. - On Tuesday, we arrived to Harbor Lights Marina to pick up our Sylvan Tritoon rental, only to be told that the boat we rented was broken and unavailable. Instead, they were going to provide us an alternative boat at the same rate - okay, fine. It was a little frustrating to not be communicated with beforehand, but alas, they gave us a boat. - My husband and one of his friends began the boat ride back to our rental property only to notice the gas gauge showed empty on the boat. They turned around and returned to the marina to get gas and to ask the dock staff for assistance. They were told that 1) the boat had a full gas tank, and 2) that the gas gauge was broken (newsflash: renting a boat with a broken gas gauge is APPALLING). Listening to the marina, they turned around and proceeded to the rental house. - They arrived to the house, we went out on the boat for a couple of hours and rode around. We returned a few friends back to the house and a smaller group went back on the boat to go tubing. After 2.5 hours of using the boat - wouldn't you know it - that boat ran out of gas in the MIDDLE OF THE LAKE. - We called the marina numerous times for assistance where they told us it was an "operator error" and offered little to no help. It poured rain, we tried everything, and we were stranded on the lake for hours. Finally, after the marina refused to provide assistance, we had a friend SWIM TO SHORE to ask a neighbor for help, while those back at the house went door to door asking for a boat tow. Luckily, there are kind people in Sale Creek, Tennessee and they came to our rescue - first to help us troubleshoot the issue, and secondly, to tow us back to our rental property. - After returning the boat to the rental property, the marina sent a technician out to look at the boat. He spent an hour working on the boat to come to the conclusion that the boat was not out of gas and that it was a larger issue. Upon looking further, he came to the conclusion that the boat was indeed empty of gas, which means the marina did not fill up the gas tank prior to us renting the boat. (Note: this boat holds over 40 gallons of gas, so there is no way humanly possible that we used 40 gallons of gas in the 2.5 hours before the boat broke down). The technician was able to provide a few gallons of gas and instructed us to fill up the boat the next day. - The following day (Wednesday), we proceeded to a different marina and filled the boat up with gas - over 40 gallons of gas. And guess what - THE GAS GAUGE SHOWED FULL, meaning the gauge did work and all of the hoopla about a broken gas gauge and a full tank was pure laziness and bullshit. - Luckily, we were able to enjoy the boat for the remaining 3 days, and had a lot of fun. But unfortunately, that's where the good news ends. When we returned the boat to the marina, we requested to be reimbursed for our missed time, our gas expenses, and a portion of our rental fee - not to mention compensation for being literally stranded on a lake for hours. - The gentleman we spoke to at the marina was incredibly disrespectful and challenging to work with, and ultimately was unable to offer us any kind of compensation or reimbursement. He asked that we call back this week. - I called today and the ONLY reimbursement the marina will be providing for this experience - is to pay for the gas to fill up the boat when we returned it to them. Which, I don't know how many of you have rented boats or cars, but if it comes to you empty, you return it empty. So bottom line - we had an absolutely terrible experience with this marina, were not compensated - or even apologized to - and wanted to share this experience so no one makes the same mistakes we did. read more

Guest Bathrooms on property were locked the entire day... The anchors did not hold our boat in place even with both tied off they were so light weight the boat just floated around also the seats on the boat were broke probably will call around next time we want to rent a boat read more

Great experience. Staff is super nice. Check in and out were very easy. Boat was clean and worked as expected. We are shopping lakes around the region and find it easier and faster to rent boats at each lake than transporting our boat. Definitely would recommend for other families looking for a simple day trip. read more

We had an awesome time on the double decker! Great price and friendly staff! Highly recommend this marina !

We had an amazing experience with Harbor Lights Marina. We booked a pontoon with another marina with the expectation they allowed dogs (they did not). HLM were able to rent us a pontoon on very short notice and allow our dogs on the boat as well. They gave directions on different areas we could go and were extremely efficient and accommodating. We WILL BE BACK!!! read more

Got there at ten, three people ahead of us, then about five more groups showed after us and all got on a boat before us. Was told that when our whole group was there we could load up, wasn't told to us like that before because we were picking people up at another marina they didn't know about... After waiting over an hour, we ended up with the worst boat, told we couldn't take our shoes off cause they pulled the carpet up and we could get fiber glass cuts. Didn't have a radio like all the other double deckers did. Mud was alllll over the inside of the boat. They didn't have the two person float the I rented, along with the kids life jackets I requested, worst experience I've ever had!! Not once did we get told sorry or any type of compensation. They acted like this was our fault. Manager I assume, said we are holding up the dock which coast 80 per hour and we were slowing them down! Ha !! How about the fact I lost an hour of what I paid for waiting on the boat and got bad service so who should be charging who here ?!?! My sister in law had the same same experience on another boat a few weekends before with her family. Their boat had tears in the canopy, kept running hot and shutting down.. do not rent from this place!! Not worth the money what so ever !!!! read more