A Home That Became Unbearable - Nearly 4 Years of Loyalty Met with Neglect: I have lived here for nearly four years with my young daughter. What was once an ideal living space has become a place where I no longer feel safe. As someone with 10 years of property management experience, I understand operational challenges, but what I have experienced here reflects a complete absence of empathy and accountability. In July 2025, I began hearing consistent animal noises above my bedroom. I reported this issue in person and through the portal. After more than a week without response, I followed up via email with video evidence. It took over a month for pest control to inspect my home. After one attic visit with maintenance, I received zero follow-up and no explanation of what was done. The squirrels are still waking me nightly. As of January 28, 2026, they are back and my emails continue to be ignored. On October 16th, the office asked to replace my lock while I was at work. I confirmed I would pick up my new keys before 5:45 PM. I arrived at 5:30 PM but no one was there. When I called emergency maintenance at 6:10 PM, the staff member claimed she had already given me my key earlier, which was impossible as I had been at work all day. It was deeply unsettling knowing anyone could have accessed my home that day. There was never any accountability from the office for this mistake. On November 29, 2025, I received a doorbell alert showing my neighbor's parents saying my door was wide open. I had locked it the night before. I rushed home to find my door ajar with severe frame damage, dirt throughout my home, wood particles scattered everywhere, and my back door unlocked. A fire had broken out in the neighboring apartment and firefighters had forcibly entered my home. My home became completely smoke-infested. The neighboring unit has been red-tagged by the City of Columbus as unsafe to occupy. The smoke has permeated every corner of my home. On December 9th, I took my daughter to the doctor for respiratory problems. Her doctor documented sensitivity to the smoke fumes and recommended she be relocated until proper repairs are complete. For her health, we cannot stay in our home full-time. I reached out asking for a timeline on repairs, professional inspection, duct cleaning, and rent reduction during temporary relocation. The property manager estimated two to three months with potential delays and told me to file claims through my own renter's insurance, despite this being caused by a fire in their managed unit. After weeks of back and forth, I requested rent reduction backdated to the fire date. The property manager said this would most likely be rejected and forwarded my proposal to his Regional Manager in early January 2026. My last three contacts have been completely ignored. As of January 28, 2026, there have been no changes to my account. The squirrels are back, the smoke lingers, and my daughter still suffers. This company has shown a consistent pattern of delayed responses, lack of follow-through, failure to communicate, and alarming absence of empathy. I have been a loyal resident for nearly four years. In return, I have received neglect. I no longer feel safe or heard. I am sharing my experience so that others can make informed decisions about whether they want to entrust their safety and well-being to this management company. If you value responsive communication, timely maintenance, accountability, and basic human decency, I strongly urge you to look elsewhere. read more

This company does not like to pay its vendors. Please make sure you follow the lien laws of South Carolina. We didn't. Make them sign agreements even if it's for $300 paint jobs. I've been sending request to get paid since December 2025. The regional vp, the regional, whomever manages the Facebook social media pages are not helping. We are waiting on $65000. We have been begging to get paid! Begging! We have send copies of the text messages, copies of the invoices. In three different area. We are facing undue hardship without getting paid. They've been saying they are doing an audit since January. We have serviced these properties for a long time, way Before harbor group started managing them. Lauren ridge The heights Grandview read more

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Had to break my lease and asked if there was a way to pay me 2k fee in installments and their reply was "Yes, you are able to it just wouldn't be with us. After 30 days from moving out, the total due is transferred to collections in which you can set up a payment plan" They never fixed any of the issues I sent in requests for either. This company is disgustingly irresponsible. read more

i've been living with a roach infestation in a property down in Texas, managment only cares to bill me but will not help me out in any way. Staff avoids phone calls and will sit there and laugh while forgetting to put me on hold. the entire time blaming me for everything. extremely unprofessional and inhumane read more

I am a current resident at one the Cols Ohio properties. I had been having some maintenance issues for a quite awhile. I was directed to contact the district manager Alex, via email. Within 15 mins she contacted me back via phone and came up with a plan. Within 15 mins she was able to handle what had taken others months. She was very kind and compassionate about my issues and handled them promptly. I am very pleased with her service! Thank you Alex. read more

This property management complex has significant problems with employees taking responsibility for their actions, especially at Andover Woods, one of the apartments they manage. The staff is unprofessional and dismissive; all four members are quite indifferent. I have encountered many lies, including from the manager, who was recently promoted. I accepted the promotion and understood its terms, but when I qualified for a second round of promotion, I visited the office five or six times to have them correct an issue. On three occasions, the front desk gentleman assured me that the manager would handle it. I returned while the manager was present, and she noted the issue but did not resolve it. I had to call back to get it fixed. Eventually, when they did address it, she called and stated that I had made a double payment in October, so I only needed to pay $159. In the last month of my promotion, I checked on December 26th to ensure everything was correct, and my bill appeared unchanged. However, from December 29th to 30th, they raised my bill higher than it should have been. When I spoke to a young lady in the office, she said the manager had made a mistake and that they couldn't offer me a larger discount. I never asked for an extra discount; I was being penalized for the manager's error. She had no clear answers. I reached out to the business via email and phone calls, but no one responded, and they were dismissive. One employee even told me they didn't know how to help. Overall, this office and management group seem fraudulent, dishonest, and uninterested in assisting their clients, displaying a dismissive attitude and corruption within their operations read more

A horrendous company to rent from. Maintenance literally told me they don't approve them for anything and they have to do "dollar tree fixes". Apartment heat won't go over 55F in -15 F weather and it's awful. Bathrooms need updated bad. They used caulking to put old cracked tiles back on and they just fell off. Everything's falling apart. Hole in our storage closet that leaks. Old carpet. Electrical issues everything flickers. They for some reason have 2 bedrooms wired to one circuit and it just blows out. Everything is old and it's somehow 1,500 a month lol. read more

Beware of moving here Sadly moving to these apartments have been the worse decision I have made. First Issue The internet has not been working in my unit for over a week. This is a huge problem since I'm an online student. The front office is aware of this problem yet no solution has been given. Second Issue The hallway light has been on for over two weeks and maintenance will not come out to look at it. I put in a request and called the office multiple times yet no one has come to fix it. I guess it's not their problem since they are not paying the bill. Third Issue The front door is very difficult to unlock and lock. Fourth Issue They are short staffed so you can rarely get ahold of anyone at the front office. Fifth Issue Trash isn't collect Friday and Saturday so there is always a bunch of trash near the walkway and it has an odor. Flies are often lingering in the hallway. Sixth Issues Given incorrect lease term. I asked for a 6 months lease and was given a 13 month lease. Seventh Issue The apartment has a leak in the bathroom. Eight Issue You never have access to the gym or pool area since the front office is always locked and there is never anyone in there. Ninth Car care center vacuum is broken. Horrible place to live. I plan on living asap. read more

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I have lived at a complex for almost 10 years that's been taken over by Harbor Group within the past couple years, the decline in every category is extremely noticeable. Delayed maintenance assuming they even bother in the first place. Rent increases that are double the previous standard. Lawn maintenance from weekly to monthly. Leaks that take weeks to months to even acknowledge let alone address. They leave dead and rotting animal carcasses on the property as well as dog feces. Onsite managers have been on a rotating door and at best will be indifferent to any issues brought to them. If you have any options at all to rent from another company I would suggest you do so. read more

well, I was going to call them about one of their properties, but that explains why they are trash. Their entire management group has nothing but one stars and people saying they wish they could leave zero. People like this are the problem in the world they capitalize off of making money from people paying rent, but don't give a damn about their quality of life. That's OK because I have filled out the warranty of habitability they have been reported to Dora and now I will be dealing with the state so maybe they will get fined or not be able to continue business. That seems to be the only thing that catches peoples attention. read more

I gave the rating a 1- Star rating bc there was not an option for 0- Star rating. I lived in the Archer apartments in Acworth Ga, and I chose not to renew my lease in January due to the new management company representation. While being a resident in the Archer for the past 4 years we went through various changes and we went through 3-4 different ownerships/management companies but the Habor Group was by far the worst. The walkway/corridor is always dirty. The new maintenance team would halfway fix issues. There was always some type of insect issue, communication from the people in the office was laughable, never followed up on issues, never showed a sense of urgency and never answered the phone. I have never dealt with a more unprofessional organization in my life, to say the least. I moved out over 2 months ago now, and I have yet to receive my deposit refund. I have called and asked to speak to the property manager Brittany several times and Sean/Shawn pretends to take the message and have her return my call, and still to no avail as of today. Shayla who is the property manager's assistant, continues to give me the run around as well. By far the worst team to represent the Habor Group Management Co. Upon resigning my lease if I chose to stay, the rent would have increased to $1875.00 USD for my small 2BR/2BA unit. I would NOT recommend this property. Since my original review, I have reached out to the corporate office and left a message 3x now and still have yet to receive a return call or my deposit refund. read more

This complaint is about the Mulberry apartments in Hilliard, OH. I've been asking the leasing office to send the maintenance guys to fix my windows that won't close properly in this freezing cold Ohio weather which makes my apartment feels like Antarctica. My toilet in the main bedroom has been out of commission for 3 months. I have been asking them to fix these issues since December 2024 and I have been promised numerous times by the leasing office that they will send someone(that was a lie). I placed few orders(maintenance tickets) via the portal just to find out that someone closed these orders as (completed) and no one showed up or attempted to fix the issues. I already filed a complaint with BBB (compalint#23044761). At this time I am considering reaching out to our local TV stations consumer complaints departments to shed some light on this incompetent management company and their unethical behavior and treatment of their residents. read more

They are a scam. Unjust evictions, won't fix anything. Water bill kept going up for no reason, the money was there, they refused it and then took me to court and evicted me. If I wouldn't talk to the judge, they would give me 3 weeks otherwise 72 hours. read more

The Shell Apartments in Arlington, VA Our parking Garage has not been working over a year, for months they had signage saying that they are waiting for a part to come to get it fixed. They recently transition to a new acting property manager over a month ago, from what I was told from her when I went into the office asking when the garage door was going to be fixed due to random cars without parking stickers taking our paid and reserved spots, and someone was currently parked in my spot. I had to park in the streets because no one from our complex has been aware that they currently do not have a towing contract, anyone can park anywhere, and as tenets we are being charge $50 for a so called reserve parking spot we clearly do not have because no one was notified if someone is parked in your spot, just park anywhere because towing is not in place and any random car without a permit and more likely not paying can park in our spot. Makes no sense at all. Until notified otherwise, tenants that currently pay for their spot should continue parking in their spot because they are taking out our money monthly. Lack of communication. If they knew we no longer had a contract, a letter with a heads up telling us tenants that if someone is parked in our spot to freely park anywhere instead of us waiting for the person to move out our spot or park in the streets. The acting property manager also told me to call another towing company myself to get a car remove, if she not aware, only a towing company with a contract will enter out apartment complex. My car neighbor had a unpermit car parked in her spot and was waiting over an hour, I had to tell her to park anywhere due to not having towing and she will not get towed for being in a random spot. They also have signage all over the garage saying "No public parking permitted, Unauthorized vehicles will get towed", Clearly not true! It only takes 10 minutes to draft up a letter and notify the tenants. Instead of us wasting our time, monthly money for a reserve spot for people that do not pay for can park freely, and us tenants thinking we will get towed with all their signage!! read more

I had been a loyal tenant on one of the properties that was owned and was charged 10 months of rent insurance when I had shown proof of me paying for my own rental insurance separately throughout the whole lease contract. I've talked to the landlord of the property and still have yet to receive my refund of the money that was charged. And when I call no one answers, when I leave voicemail i never receive a call back and when I call the company no one ever picks up the phone. read more

Moving into a new home can be so stressful and basically dreaded by most people who've ever moved. Well, Gail, Danielle and Ryan made my moving experience an absolute dream by being kind, compassionate human beings who rock at their jobs as leasing specialists!! Thank you all for helping this be the best move experience in my life!! Keep up the positivity.... You wear it well! (you all do). M. T Ehredt read more

0.5 Star if i could. maintenance tools 3 weeks to put a plastic by the wall, i don't even wanna call it repair. the only response i got was "we submit a request to our vendor". before you come to this property, think about the maintenance issues if you have any. read more

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Zero stars if I could. Signed what is basically a contract of adhesion for a sight unseen apartment at Heritage "Luxury" (not) Apartments in Boca Raton. The unit was dirty, electrical outlets all over not working, door hinges unhinged, and a few other items, but worst of wall, a vertigo inducing sloping master bedroom floor (evidently no subfloor properly installed)!! First they said it was an old building lol, then carpet would be only solution. But we did not rent with carpet. So after a week of living somewhere else and management still talking about carpet, had to break the lease. Of course, now they claim they wanted to fix with new floor and I would not let them in, but I have voicemail proving otherwise. And add insult to injury, they want to go after the break up fee for breaking the lease. They want me to pay for contractor's and their own negligence/incompetence. Check the comments on this post so you can see for yourself: https://www.facebook.com/HarborGroupManagement/photos/a.426023000762841/5619411848090571/ read more

This company is only good about collecting the check, they do not provide much assistance to look out for any of the rent paying residence. they do the least to maintain and do any upgrade of services. and they put the people that work for them to look like total asses, because they do not provide them with any resources to help fix the problems. read more

If I could leave zero stars I would. When this harbor group took over management of my apartment complex is when shit started to hit the fan. It was great before. It started when they began Requesting for our rent to be paid via money order and dropped in a drop off box far out the way. This was completed, however a notice to leave the property was placed on our door. When we obviously paid...they advised that they "lost" the money order and didn't have any record of having it. Having us pay rent a second time. Horrible place of business and not worth the inconvenience of working with them. Stay far away as the area is not a good place to live in read more

used to live and work on property in Elmsford New York was treated poorly was told I was hired for my looks not my skills was written up and blamed for breaking property. That was already broken. Was given extra work for going to human resources was told to do my hair whatever that means they don't care for the elderly tenants. They talk about the low income tenants. They buy cheap appliances and supplies. They don't care for the tenants. They only care about the money and they don't care for the employees much discount was taken back for paying rent late and kicked off property with a $2000 bill hanging over my head got fired for having an anxiety attack. read more

One star only because I have to. I'm glad you guys have time to post about new employees on your FB... yet did absolutely nothing for all the residents that lost their apartments from flood damage in Ridley Brook Apts in Folsom, PA. I've never in my life been so disgusted with how a situation was handled. Mold was already an issue at Ridley Brook, but the flood kicked that in high gear for you guys to take action and finally gut the disgusting floors on the ground level. Our apartments on that floor were at least 4 inches high throughout with stagnant creek water and not even maintenance was using a wet vac for damage control. They were just standing outside saying, "uhhhh, we're waiting to hear back from the contractors." at that time there were 20 apartments with things being destroyed. Luckily, I was home when it happened, but the water came in so quickly that it was fight-or-flight response so I grabbed my purse and laptop and bolted. No, it wasn't a fire, but imagine walking out of your bedroom and your entire apartment is filled with water. I didn't get it my bedroom yet because that was the only room with carpet and the water came in through the foundation in the hallway, so when I felt dampness on my bedroom carpet I opened the door to what was then 2 inches of water which eventually turned to 4 when I came back ch throughout the rest of the apartment. I thought I was having a bad dream as I watched the money I made over the weekend I placed in a check presenter book since I work in the restaurant industry floating like a toy boat in a tub. Sure, cash can dry. Things can be replaced. But, zero damage control was done, and because of that, our furniture sat in stagnant creek water til it went down on its own. We then were told a few hours after the flood that we needed to anything in our apartments we want to keep out in ONE DAY. One day turned to two. And then three because how the hell is that even possible? It gets better, though. We're then told you guys are doing absolutely nothing to help out. Not placing us anywhere temporarily, but we have the option to sign a lease at one of the sister properties that are 25 miles away. So we just lost almost everything we had furniture-wise from this flood, which wouldn't have hit inside if the foundation wasn't so messed up and didn't already have a mold issue, but we're being told right after to get our stuff out and figure it out because it's not "your" issue... that's an insurance issue. Oh, most of the people that lost everything from that flood listened to the recommendation of the office people saying to do the e-surance taken out with their rent, and they were never explained that flood insurance is extra on top of renters. Luckily, my renters covers mold damage, and this is what that is now because of how unkept that building was. I was disgusted seeing the mold inside the walls when it was knocked down. And if that wasn't already bad enough - I was told we still have to pay rent for an apartment that is unlivable. We're getting a credit for all the days we're not there while the restoration is happening for the next month's rent. That's ALL you're doing for these people? How do you sleep at night when you tell people that are already paying too much for a crappy apartment that was destroyed from a flood that they have a few days to get everything out before it gets gutted, offer ZERO assistance and say that's an insurance thing when they damn well knew they didn't have flood coverage, tell them they have to pay this month's rent, and then hear from the mold expert team that nothing is salvageable that touched the water... so that's mostly all furniture off the bat. Again, furniture is replaceable, but I had a secretary desk that's been in my family for a century and it's gone because even with restoration the mold experts said too much damage has been done. You should take a page from William Penn Realty's book regarding how to handle this situation. They also had a flooded apartment from during this storm, but they placed them at other apartments free of charge (as it should be), are not charging them while their apartments get restored, and as an even kinder gesture: reimbursed them for all of the food in their fridge. Luckily, I was able to find a new apartment during the 3 days you told us we needed to figure it out and get our stuff out. Naturally, I'll be paying rent til October 7th, because even a flooded apartment with everything destroyed doesn't stop you guys from getting money from us. I'm sure you already know legal action is in the works from a bunch of us. Also, to avoid more lawsuits, you should remove the residents in the D building of Ridley Brook living on top of all this exposed mold. The sewer smell is one thing when you enter the building now after the flood, but you're risking the health of people with all of that mold in the building that's now very exposed. read more

I am posting my review in disgust with management. I've tried to hold my displeasure and charge it off as growing pains of a new corporate take over for 2021 here at Residences at West mint Charlotte, NC. My new lease was to start in February 2021. I decided to look for a new residence so i switched to month to month. of course this was during a full pandemic and I'm self-employed. I figured that since this location was slowly deteriorating I'd be better off changing scenery. I paid month to month 1200 from February to November. I had two August + Sept) attempts at renewing at the 12 month rate ($864). Management somehow couldn't get paperwork together in order to facilitate this change. November it finally happened. (I ate the $400 month to month fees) Well guess what? after signing the new lease I'm being charged an late fee $53. There was an system error that was still charging me at the month to month rate that was finally corrected by a leasing agent 12/09/21 3:29pm. I was told the late feed would not be removed. This is totally unacceptable and upper management has got to know of my displeasure. Disgruntled current resident read more

The team at Harbor Group is one of the best to work with and have the happiness of their residents at the core of their decision-making process. I've been fortunate enough to partner with Harbor Group for 5+ years and consider it a privilege! read more

Somehow this Harbor group management company appeared on my credit report for renting a house or apartment in Maryland. I live in New York City and own a 3-unit building where I lived pretty much all my life I never lived in the state of Maryland I've been calling these people repeatedly leaving messages explaining my issue no one has respond to me. They refused to send me the lease that I supposedly signed related to this rental, this is a very easy fix but no type of communication with this company. I believe this company steals people identity to fill apartments for people that do not qualify this would make them thieves. I will be reporting my issue with harbor group management to all possible State and law enforcement institutions in MD. I will get results and get this removed off my credit report based on what Harbor group management submitted to the credit bureaus I owe over $7,000 for renting some unit but I never left the state of New York and I could easily prove this but these people will not communicate and will not return my calls because they are involved. James Bradley read more

I have been a resident of the Santana Ridge property since September 15th 2022. I have been living in hell every since I moved in. On my move in day they advised me that my dryer was not working and that maintenance would be by to fix it. Well after 2 maintenance requests and numerous phone calls to the management and finally acting a complete jerk in the office I finally got maintenance to fix my washer and dryer but not after having it replaced 3 different times! That was in the course of 1 month. Then come to find out that there is a MAJOR PEST problem in this complex. They charge the residents for the pest control to come out and when I asked about other pest problems (mice) I was told that they cannot disclose that information but I'm telling them what I hear at 2am. I was told that there are a lot of squirrels around here but squirrels are not active at 2am! They refuse to address this issue along with the (roaches) and I didn't come here with them but they are sure living comfortable with me now! My dishwasher does not work and I brought this to management as well and since they cannot fix anything in my apartment they are terminating my lease and gave me 60 days to move out! This place is a joke! The ladies don't have a clue what they are doing in the office, the maintenance crew 1st off NO ONE has any degrees or certifications on fixing a damn thing! English is the 2nd language around here and I got roaches and mice playing tag between my kitchen and living room. I'm beyond disgusted with the management, staff, maintenance, and pest! DO NOT RENT HERE! SAVE YOURSELF THE HEADACHE! Unless you need new friends by all means they have plenty of them for you! I wouldn't even rate them a star but I have too.. read more

We rented a property in a Harbor Group property in Gaithersburg, MD and we could not live in it, the apartment was infested with roaches and even mice, it took management over one week to send pest control. Appliances even thought were brand new were not operable due to lack of connections or damage upon delivery. We moved the furniture in and out in a week and they are now requesting an additional month of rent, did not return the first month which we did not live in there but in a hotel and had to rent another apartment. They should be closed down! read more

I live in a Harbor Group property in Buford Ga. this place sucks and management is apathetic to tenants needs. Moved in 7/17 and 2 months later the neighbors were all transient with 6-8 unrelated people in 3 of the 12 units. smoking and drinking beer and leaving the cans outside the front door, cigarette butts littered the ground below. clothes hanging on the balcony, plates of food thrown on the ground to feed all f the stray cats and other animals that live in the woods. over Thanksgiving the apartment across the hall continued to collect garbage in front of the door for 4 days. the garbage compactor is always broken and overflowing and stinks. read more

"We have been working with Erin Twardowski at the Oaks of Vernon Hills for over a year now, she and her team have been very prompt and pleasant to work with. We look forward to working with them in the future." read more

I rent from Harbor Group in Baltimore, MD, at Belvedere Towers. This company is a disaster. I hoped by reaching out to corporate they would help with some of my issues but instead they also never returned phone call, emails or accepted any of my certified letters.DO NOT RENT FROM THEM. read more

I've worked with the Harbor Group team for almost a year and they stand out as one of the best partners I've ever worked with. Their attention to detail and their work ethic is nothing short of superb. I can tell their employees really enjoy their work and care about their people. read more

This company's business model is predatory and leaves no room for improvement, as far as I'm concerned. They hire idiots and charge for every fee. I am a resident at Arvada Village community in Arvada, CO. We just moved in a little over a month ago. It has been one thing after another with this place, and by the looks of it, the management group is riddled with similar accounts and reviews on separate communities. The maintenance guys they hire are incompetent and grossly negligent, the leasing attendants dim and not attentive to detail, and the community facilities, in general, are faltering. There is little to no communication in the office, maintenance takes days to weeks to accomplish relatively nothing, and fees are assessed for community amenities that are not useable. If you see this management group associated to your next rental unit, run in the opposite direction, and fast! We pay top market rate in one of the most expensive places to live in the US and we do not have access to our pool, laundry facilities, or business center. This is not COVID related, this is a general lack of concern from middle and upper leadership. If I could go back and not sign my lease, I would ten times over. Hoping to save any future tenants the head ache I'm dealing with. read more

We rented in Florida and I can honestly say this place needs to be shut down. Unbelievable amount of cockroaches and maintenance never fixed any of the problems, they barely came half the time regardless. We went our entire year with a broken, unusable dishwasher because they always said they'd be back with a needed part to fix the machine and then of course never came back. It was a cycle. Just ONE example of just the maintenance problems alone. Office staff indeed makes up an "unpaid balance" fee when you move out and LIES straight to your face even with legal proof. They are incredibly sneaky and they don't care about anything other than that money, which becomes very clear once you are no longer of residence. Shower handles would break, bad leaks in the ceiling on the second floor, dishwasher and garbage disposal were broken and would "gurgle" up black smelly water randomly... roaches in every single room. Have not heard from management for any help and we are now in debt and stressed over a place we had hoped to have been great. read more