You could improve your employee Marc's customer service and attitude. I was a tenant at 1245 westover for 4 years and had zero problems with anyone. The last two months I was there a new tenant moved in above me and was constantly making unnecessary banging noises. My dog was always on edge and I was stressed. After the third complaint Marc's first suggestion was that I move out. After the 4th complaint He quoted " I don't want you living here anymore you should move" read more

Our condo unit burnt down along with 5 others and water damage to another 6 units 2 years ago. Cavalier lane was not prepared nor equipped to handle this amount of loss. We are still not in the condo. Please be careful I. Conducting business with this company. read more

I love living here. I gave up a lot moving from a 3 bedroom home with a yard but that house had no character. I knew when I first viewed my apartment that it was mine. If you like solid buildings, wood floors, cooking with gas, and character!...I think most of their locations offer that. My neighborhood allows me to walk to almost everything I need but parking has never been an issue. I have lived in places with the pool and the gym and all the other stuff but I genuinely prefer this to many of them, and I don't need a pool having moved here from ft worth when the ocean is so close. read more

Cavalier Land - Home - Property Management Near Me - Norfolk, Virginia

I have been renting with Cavalier Land for just over a year now. The staff has always been responsive to my maintenance requests, and willing to work with me when a rent check was delayed due to the holidays. They were one of the only rental agencies that would consider allowing my 3 cats, and for that alone I am extremely thankful. I have read other reviews that state the staff is rude. But having worked in real estate I understand that almost EVERY property management company emoloyee is. Its just what I expect. They have a tough job and deal with people daily. You just need to be firm and stand your ground when you need something done. I attribute any maintenance delays to the owner of my building. But i adore the contractor the owner uses - he does good work. The building was renovated well. Overall I would reccommend Cavalier as a property manager and landlord, but go in knowing their job is to protect the owner and their property. Its your job to protect your interests. read more

Loved living on Westover Ave for nearly four years. Such a central location with great eats a d good drinks nearby.

I've rented from Cavalier Land for 3 years and a long 3 years at that. The apartments are great and my neighbors are wonderful... the problem.. The ladies in the office. Never have I experienced respect or general kindness. Whether I'm asking about lease terms or inquiring about construction Toni seems like she would rather be anywhere else. You would think that keeping a tenant of 3 years would be valuable but Toni makes it her job to be a down right bear to deal with. Even better is that her husband is the property maintenance man so piss her off and oops your issues don't seem to get fixed very quickly. Try to email Marc and surprisingly no reply but Toni is quick to call you back. My advice, if you must rent from them. Get everything in writing(even tiny things like the change in pet policy) and avoid Toni like the plague!!! read more

I'll start by saying it's entirely possible that I'm kind of a brat. I moved to Norfolk from Roanoke three years ago and I had amazing apartments in Roanoke because the cost of living is lower and I made more money there. The plus side is they are pretty quick to respond to maintenance requests, especially their emergency maintenance line. The apartment itself is pretty large for a place in Ghent. The location can't be beat. It's within walking distance to all the fun stuff on Colley and other places in Ghent/Chelsea, and just a short drive or bike ride to ODU. Now the bad side. The apartment is lacking in things like a dishwasher, washer/dryer in the unit, updated appliances, and updated faucets/fixtures. While they do respond quickly to the maintenance requests, sometimes the actually work to complete the request takes a rather long time, is half-assed (insuring we'll have to call them back to fix something again), and they do a poor job of cleaning up after themselves when they live. They also sort of just show up rather than call you to tell you when they'll be there, or even let you know what the problem is, what they're doing, and how long they'll take. I was without use of my shower/bathtub for three days one time. And without the use of my kitchen sink. During that time, I also could barely use the kitchen in general because there was stuff all over my stove, the floor and my dining room table. They also require 60 days notice before the end of your lease if you're moving out. Unfortunately, ours just renewed so I'm stuck there for another year as things continue to fall apart and get half-assed fixed. I just can't take it anymore and need a place with decent facets, nice appliances, a dishwasher and a washer/dryer. If they are reading this: Please remember that this is my home. I understand I'm renting from you, so I am taking care of your property on my end of the lease. It will be spotless when we move out and the only damages done will be the ones caused by normal wear & tear, and the the ones caused by your maintenance crew. When you come in to fix things, it would just be nice for you to remember this is someone's home. How would you want the place to be treated if it were your home? (Also, from a business standpoint, you could renovate the building, provide nice appliances/facets/fixtures, and make so much more money. You're in a prime spot and could take advantage of that.) read more

I heard all the same things when I moved to Ghent, don't rent from Cavalier Land, blah blah blah! I can say this much though, I have lived in 3 different apartments managed by them and everything was fine. This last place got sold while I was in it & the owner relinquished Cavalier Land of their contract. So now i have no office to go to, no work order line to call, and the quality of service I had become accustomed to has diminished. Further more, cavalierland.com, is one of the better local management sites to look for places on. Hope this helps. read more

Maintenance is non-existent, condition of unit is very poor although they advertise as a "historic luxury" residence. Pests, appliances don't work, A/C breaks frequently, plumbing leaks and mold, musty scent, refuses to fix problems. Unreliable and definitely not honest. A true slumlord. read more

This is my personal experience and my personal opinion concerning Cavalier Land: It seems that this company has some kind of a monopoly in the Ghent area. They treat their tenants like absolute crap (at least me and people I know that rent there got treated bad) and they never respond to emails. My recommendation would be to avoid them if possible, again this is my personal opinion. I stayed with them for 5 years and as the apartment got older they never bother answering my requests to fix things THEY HAVE TO FIX by the law. I eventually left to a different city and they TOOK ALL my deposit as one single cleaning fee ($800). The cleaning was waxing the floor, cleaning cabinets and stuff that are wear and tear - no actual damage. I am currently suing them as I have pictures that show no difference between the state of the apt before and after I left. They have lawyers that protect them so if you want my advice AVOID AVOID AVOID Cavalier. I have heard many bad stories with this company that absolutely does not appreciate good tenants that stayed with them w/o any trouble for 5 years. If you really HAD TO rent from them, make sure you document everything and hire a great lawyer unless you don't care about your deposit. Or simply, stay away from them... read more

I felt the need to put in a review after seeing all the bad ones scattered across the Internet. I never had a bad experience with this company, and in fact, I found them to be very nice and helpful. What I'm not crazy about: I lived in 2 different Ghent apartments with this company and I had lots of leaking and water stains. I love the charm of old buildings, but I know they come with their problems, too. But, it does make you wish there were affordable, relatively modern places to live in Ghent. That may not really be Cavalier Land's fault. Of all the apartments I looked at, Cavalier Land definitely had the most affordable for the quality. But still, why is it so expensive to live in Ghent? I mean, this is Norfolk, people. It's not that great. What was terrific about this company: The maintenance staff was always on top of things. I had lots of leaks, but they always came out immediately (and I mean immediately - like, within the hour) and did a great job. The owner, Marc, is really friendly and accomodating. He's a great person to work with. I never had any problems with Toni, though I see some complaints here. She was very organized and efficient and always responded to my emails promptly. I see that the previous bad reviews are from a few years ago. Maybe things used to be bad? A lot of my friends told me that they would never rent from this company, but I have to say, I don't know why. I'd recommend anyone moving to the area to check them out. It wasn't a perfect living situation, but I don't think I could have found better in the Norfolk area. read more

I have rented from Cavalier Land Inc for just over six months, and I have had all positive experiences with them. When looking for apartments, they were friendly, professional, and knowledgeable. Each time I have been in the leasing office I have been greeted by their friendly staff. I live in an old building, and, as expected, I have had some maintenance requests. Each one has been addressed within 24 hours. On the Sunday evening following the Thanksgiving holiday, I had a maintenance emergency that was addressed and resolved in less than one hour. My only complaints are that the prices are a little high and I really wish they would replace the old windows. This is a great company and I hope to continue to rent from them while living in the area. read more

I really don't know what the people who write bad reviews are doing. Are you harassing the staff? Are you asking for the impossible?? My experience was NOTHING like the bad reviews. We rented from Cavalier Land starting in October 2013. Toni was very easy to deal with and helped us find the best apartment for us. We never had problems getting maintenance issues fixed, and the workers were always very polite and helpful. Our building (Stuart Hall) was pest free. We could hear the neighbor's TV sometimes, but that's what you expect in old buildings - thin walls. The windows were new vinyl double pane types. The rent was very reasonable. We unfortunately had to move out within 6 months of signing a 1-year lease because we had to move for work, and Toni was very helpful and understanding. We moved out, advertised and showed the apartment on Craigslist, and after it was rented we received our FULL deposit back. Fantastic service. read more

I rented with Cavalier Land for 2 years and never had any problems. They responded immediately to every call and fixed what needed to be fixed. I had a lovely very large apartment full of charm. When I bought a home, I timed it so that I could give them the noticed they required. I did have to pay for a month that I was not living there, but when my lease was up I received my whole deposit back. read more

Cavalier land manages a number of vintage properties in the Ghent area. Many of these are brick apartment buildings built just after World War I, and are situated in the most walkable neighborhood in Hampton Roads. When I moved to the area I knew I wanted an apartment like the ones I had in New York and Boston, with some character and real wood floors, a lot of natural light and in a neighborhood with lots of trees, shops and restaurants. Central air and a communal swimming pool not required. I was skeptical when I saw that this one company owns so much of the neighborhood, but not once in the last three years have I been disappointed. From start to finish, the company has been very straightforward and responsive. They are also very military-friendly. I have been most impressed by the speed and thoroughness of their maintenance department. I could put in a job through their easy to use online form and expect to have someone in the next day. Even complicated requests like having furnace valves plugged or examined, were taken very seriously and the problem thoroughly solved. I get the impression that this company is constantly investing in the upkeep of these historic buildings. I urge anyone looking for a one or two person apartment in Hampton Road's best neighborhood to take a close look at Cavalier Land's offerings. read more

You should not rent from Cavalier Land. Their properties are very old and are falling apart. I had knobs break off of cabinets, blinds break off, and many other little things. Furthermore, the appliances are ancient and are falling apart, practically none of the electrical outlets work, and everything is impossible to clean. I paid on time for my entirety living in the apartment (i.e., 2 years). I had to pay one day late once due to extenuating circumstances. They had a bill with an attached late fee and were threatening to sue me the next day. They certainly have no empathy. I can't speak much about the employees, because I tried to interact with them the least amount possible. However, I have heard bad things about them and it doesn't surprise me. Although the affordable cost of the rent is enticing, it is not worth it. If I could go back in time, I would have just found some sketchy roommate on Craigslist and rented one of the actual nice apartments in Norfolk. read more

I had a hard time even giving this company 1 star. They don't deserve 1 star. This company needs to be reported to the BBB, which I will be doing. The problem stems from the leadership itself, so no wonder, the staff are rude and they provide lousy service or no service at all. I am planning to have this covered on national television, because when you provide a service to people, you assume full responsibility to ensure that proper service and customer service is carried out. Clients should be reimbursed for bad service. I don't expect them to be in business for very long. read more

Poor customer service. No return calls when you call the office.

i am currently living in an apartment/condo that Cavalier is the property manager .... Which I did not know until a short time ago - They are the very rude when you call the office, I usually deal with my apartment owner. he bldg is run down,looking, the parking lot floods with over 6inches of watrr and they have a small drain in the back that does NOTHING in a heavy rainstom. Recently the apt began to get major flooding so they FINALLY had some work done, And then went the entire weekend without hot water. Again no calls, no letters, Zip Nada! DID not warn us that they would have heavy equipment blocking the parking lot. They attached some plastic drainage hoses to the drain/rrun offs on each side of the bldg and iyt is leaaking out raw swerage onto the street and side walk, can't get to or from the prkg lot without having to walk through it. My dog walked in it for the last week and has had really bad diarreah - I noticed the other day his feet were soaked and he of course was cleaning them! They do not check the property at all, lights in the hallway go out, people leave mattresses and other left over furniture when they move at the dumpster area and they left 3 mattresses, frames and other crap for over 4 months. Finally called it in. they positively SUCK! read more

The good: the apartments themselves are nice. The neighbors are usually pretty nice. The rent for my apartment is reasonable for the size and doesn't go up $50 a year. The bad.... First: prepare to lose at least part of your deposit. Immediately after signing my lease, while waiting for a copy of some paperwork, I literally stood and listened to a maintenance worker tell the leasing manager the walls of an apartment needed to be washed but NOT painted. Her response: see what you can do, but we're charging them anyway. Two: prepare for maintenance NIGHTMARES. I take into account that old buildings are GOING to have issues. BUT. When you know your buildings are old and are going to have problems, your maintenance team should NOT do things like: "fix" the leaks in the roof six times in eight months, two of those times, leaving plaster dust all over every floor and surface in the apartment without ever actually fixing the leaking roof or alerting management that there is a serious issue. Or telling a tenant that even though the temperature is supposed to hit 48 degrees, they can't come turn the heat on (somehow, it "couldn't" be turned on at 6 p.m. on Friday, but it could be turned on at 1 p.m. Saturday when it was 58 degrees). Or taking a week to "fix" a radiator (without ever calling back to say what was going on), only for the SAME radiator to do the EXACT same thing 3 days later at 10 p.m. when it's supposed to hit 21 degrees by morning. Renter beware. The company is meh, but the apartments make up for it. Unless you have ANY serious maintenance issues. read more