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Harbor Freight Tools

3.0 (2 reviews)
ModerateHardware Stores
Closed • 8:00 am - 8:00 pm

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Woodcraft Supply - Front entrance

Woodcraft Supply

(4 reviews)

I wanted to share my recent experience with Woodcraft because it's been frustrating and…read moredisappointing. On March 21, I placed an order for a 19-38 Drum Sander and Infeed/Outfeed Tables. Woodcraft charged me $165 in shipping, and I was told everything would arrive in 7-14 business days. A few days later, I learned the sander was backordered for at least a couple of weeks--yet they'd already charged me the full shipping cost. Then, not long after, Woodcraft sent out a promotional email advertising free shipping on the exact item. My main item still hadn't shipped, but there was no offer to adjust or refund my shipping charges. I contacted Woodcraft's Customer Service, hoping they'd make this right. Unfortunately, I haven't received a satisfactory response or a refund on the shipping fee. It feels like they're charging me for something that could've qualified for free shipping if I had placed my order just a bit later--or if they had been upfront about upcoming promotions. I'm posting this so others can learn from my experience. If you plan on placing an order with Woodcraft, consider asking about upcoming promotions or clarifying shipping policies ahead of time. I really hope Woodcraft addresses this and improves how they handle backorders and promotions in the future.

I entered a gift exchange and was told my giftee enjoys woodworking, something about which I know…read morenext to nothing. I needed a lumber yard with an online presence, and one that also catered to the small order/hobbyist customer. Woodcraft stood out above the rest. The website is wonderfully informative. Clean layout, crisp product photos, a history of the woods' origins, information on how it performs as you work with it, and plenty of ways to contact the company if you need any type of assistance at all. I was lucky too in receiving free shipping for my order since items I ordered could be prohibitively expensive to ship otherwise (for my budget). Best, it processed, shipped, and arrived in *two days*. My giftee shared a photo of what he received. Every piece is beautifully turned out and ready for his time and talents. Based on my very positive experience here, I'll be a future customer for sure, and highly recommend Woodcraft to all. Thanks again for helping me pull off this surprise.

Harbor Freight Tools - hardware - Updated May 2026

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