Trans# 002700 Ticket#022700
So I walked in the new Senatobia store for the first time today, grabbed my items in less than 5 minutes only to stand in line for 15 minutes while the Supervisor Lady argued with another customer at the front counter.
Then when the other customer finally left, the Supervisor continued to talk to the employee and make me wait. I voiced
my compliant to the Supervisor Lady whom refused to even look at me. The employee (assoc XXXX on my receipt) asked how was my first experience, to which I replied horrible and the Supervisor still would not look at me and address the issue. So I told her on my way out I would not be back as long as she works there, to which she still would not look at me....
To the Manager on this new store, I recommend replacing your
supervisor immediately. She has already cost you business!
To the area Manager, I would recommend following up on this one as it will only continue to worsen if you Supervisor won't even engage in customer problems. She should have never been
arguing with a customer in the front of the store making other customers wait to begin with...
A former customer........ read more