This is a family owned store with amazing service…read more I purchased a Hustler Zero Turn from Lewis a few years ago. Great job on recommending the right one for my property. I couldn't be happier with my choice. Their shop just did my annual maintenance on my mower and did a fantastic job as usual. Looks brand new!!!! I highly recommend Lewis Hardware for all of your project needs. This is the place to purchase your mower from, if you want great service after the sale!

Star Date 05172025 Captains Log…read more Went to Star Base Alpha also known as Ace hardware Oakland Tn. To get some stain. Apparently I've inadvertently travelled to the Mirror Universe where anyone can be made a manager regardless of how unprepared they are for the role. Now the rest of the story.... I called Ace Hardware, got a nice young lady and asked her if she had Min Max, Dark Walnut stain, number 2716, Gallon size. (I have called up there the last couple days looking for two gallons to be delivered since they have been out). The young lady tells me hold on, she checks, and comes back and says yes sir we have it in stock. I ask did you happen to notice how many? She says four cans. I say Perfect On my way!... I then get in my car and drive up there only to arrive and find out they do not have what I requested in Gallon size. They only have it in the small cans. Needless to say not happy about that as I made the drive all the way to ace in the middle of my project. I ask to speak to the manager. Out comes the manager, (manger in name only apparently). She ask can she help me. I tell her what happened. She looks and says yep we don't have that one. I ask why would your employee tell me they did. Answer I don't know. I tell her I drove all the way up here based on what the young lady had told me. She says we don't have that but we have Honey color in a gallon ....seriously. I ask her okay can't we do something to make it right. Sell me the four small cans, equals one gallon, at the gallon price. No answer just shakes her head then says not doing that. Instead she basically blows me off. I ask again are you not going to try and do anything to make this right. This is your companies mistake. Time is money, gas, inconvenience etc. I tell her I'm not expecting you to magically make a gallon can appear, but don't just stand there. No response except to tell me to stop being rude. I say your employee screws up and you got nothing to say. It seems to me at the very least it's a "I'm sorry sir for the mistake. I'll sell you the four cans for the gallon price or I'll give you ten percent off your next purchase the next time you come up just for your trouble and the confusion...instead nada. Do something...anything. Nope, I get nothing. I ask her for her name. She tells me it's Brandi. I assume it's with an i not with a y, as in incompetent, irreverent, inept. Her best answer at this point is to tell me I can call Ralph the owner on Monday. She then completely blows me off by asking another fellow, who she must have known standing nearby with a "Tom? can I help you". Very disappointed, very unprofessional for a manager that handle a customer this way. Look employees make mistakes, that happens, but Managers should be able to manage, to mediate and to resolve mistakes like this. Apparently Brandi with an i never learned those skills in Ace managerial school. No wonder people drive to Lowe's or Home Depot rather than deal with someone like her. Again very unprofessional.

The best thing about going to Ace....at least this location? The service. They almost always go…read morebeyond what any of the employees at The Home Depot or Lowe's will do. If one doesn't have experience with what your asking about , he or she makes the effort to ask if another staff member at the store does. Can't beat that kind of service. I also love the fact they keep my Traeger pellets in stock consistently!

They understand customer service here. I hate going to Lowe's or Home Depot, mostly because I…read moredon't understand tools and such and I'd like some help and the big chains don't get that. There's never anyone around to help. But at Minor Brothers you get help the second you walk in the door. They walk you through all your purchases and help explain things very clearly. I will use them from now on.

As good as an experience as you can get with a hometown hardware store. With a surprisingly vast…read moreselection of home goods (and lumber in the back) the staff genuinely helps you and is more than happy to walk you through a project or talk about the local sports team. Where this place shines, however, is in its inventory of nuts, bolts, and fasteners. I have yet to come up empty when searching for a particular size or shape. Can't recommend this place enough!

Love this store. Great price's here. I love the service. The variety is great as well.read more

Totally impressed the minute I walked through the door. I…read morewas immediately greeted. While looking for an item an employee approached me and assisted me in finding the item I was looking for. Great selection too. I thanked him for the assistance, and he thanked me for being one of their customers. Wow, outstanding. At check out a friendly lady motioned me right over and while ringing my order up she asked me if I was a VET, which I am, and she gave me a military discount off the already reasonable price. Try and get service like that at one of the Chinese Embassies (Walmart). I will always be a loyal customer. Thank you, Complete Home Center!