I visited Harbor Freight today and picked up an item from the discount table. The item and the box had two different colored tags, so it looked like the item may have been placed in the wrong box. Because of that, I brought it to the cashier and asked if someone could check the correct price for me.
The cashier called for assistance over the radio, and an older male employee came over to help. Unfortunately, the interaction was very unpleasant. He was short and dismissive from the start, and his tone made it feel like I was inconveniencing him just for asking a simple pricing question.
I understand that employees get busy, but basic courtesy goes a long way. Customers shouldn't feel like they're bothering staff when they're just trying to make a purchase and clarify a price discrepancy.
I've generally had outstanding experiences at Harbor Freight, but this interaction left a bad impression. Customer service like this reflects poorly on the store. A basic pricing check should not turn into an unpleasant interaction with an employee who treats customers like they're a nuisance. Mumbling comments under his breath and trying to hurry me away.
I hope management takes this feedback seriously and reminds staff that customers asking reasonable questions should be treated with basic courtesy and professionalism. read more
