Great staff! Very knowledgeable and willing to help. They have most anything you may needread more

Very helpful and always someone around if you have questions. Great customer service!read more

awsome staff, Helpful always helping . Seems to have what I need in a pinch 95% of time.read more

Good stock prices extremely extremely high. But for a small hardware store they have pretty much…read moreanything you need and maybe things you don't.

Doug Carling has the worst customer service I've ever encountered!! Do not go to this store to deal…read morewith him or anyone there. They don't seem to care because he is still working there. He shouldn't have a job working in any sort of customer service ever!! Hopefully they'll fire him so the company doesn't lose more customers!!

So nice to have a hardware store where the staff is knowledgeable and friendly. Specifically I…read moreneeded some chipped car keys made and some new key fobs programmed. Chris, the manager, had a special new tool that plugs into the car and easily program everything. The price was a third the cost of the dealership and was extremely fast. Thanks to all the fine folks at Knechts for all the great stuff and services you've provided me for over 30 years.

Fair warning: Some of the employees that work here have no customer service skills…read more Appliances: I was ignored a few months ago when I came in shopping for a washer and dryer. The rude girl didn't even acknowledge / look at me or asked me if she could help me. Online Pickup / Customer Service: I did an order online and one of the items arrived there in their mailbox which showed on my app via tracking number. When I went to pick it up with the other item they said that the receiving department person was gone for the day and I would have to come back whenever they accepted the item in their system. Almost a week went by and no response. Everyday I was checking my order status and nothing. I had to call the store to track down my other item from my order. Eventually it was found in their mailbox due to its parcel size along with other peoples order items. Needless to say there's a problem with receiving items here since items are not being collected from their mailbox. I hope it's fixed now. Also, there is an old rude woman in the pickup desk who has twice been rude to me and doesn't even acknowledge people who are waiting forever in line. Twice already I have waited on her and she's always distracted doing something else other than focusing on the customer in front of her, hence why the wait is so long. She also has an attitude problem as well. In summary, the online ordering and pickup here is a pain. Next time, I will just ship it to my home and or use a different competitor.

Normally i'm very understanding of changes, situations. But for the manager to call me a liar is…read morebeyond acceptable. We purchased appliances for the kitchen nearly a month ago. Schedule delivery date for april first. I know, i know, april fools right.... was supposed to receive a message?Giving me a four hour block the day before. No message received so I went online.... Shows delivery date changed to monday, april six. After rescheduling various work activities to take the first off... Now i'm forced to reschedule those activities again for april six. I spoke to the manager and explained to him that a phone call. Thank you very much for this. When they determined there was a delivery problem would have been beneficial.... His statement was, we did try to call you voicemail, but voice mail is full. Which I know to be total b*******. Due to my position, my voicemail is always empty. Except for save extremely important messages. Hey explained that to dustin..... Essentially telling me I was wrong that my voicemail was full. Dustin from the Rapid City store solidify idea that i will discontinue my membership with lowe's, close out my accounts, and work with stores that will support customers even when there is a problem with a purchase. Over the past year, I have spent well over eighteen thousand dollars at lowe's for various home improvement projects. Thanks for your support dustin.

Wow, check out the propane special! Don't forget your back packs, upside down chairs, kiddie toys…read moreand shoes, big kids red shoes, bicycles, plastic wrap and duct tape, couple of shovels and a wheelbarrow and a lawn mower. Throw it in your trailer, head on over to the sand and gravel piles and hunker down for a good ole boys night of howling and the moon!

This review is NOT for the Rapid City store. This review is for the Spearfish location. There is…read morea HUGE difference between the two locations. While the RC store is well organized and clean, the Spearfish store is not. It is an eyesore and also hazardous as so much junk is stored outside making donating difficult. Also apparently the Spearfish store has a hard time opening on time. Posted business hours are 9-5. Today was 11AM but they still were not open at that time. So after two attempts to donate items I gave up and found St. Vincent DePaul's to be delightful, friendly, and more than willing to take my donated items. My advice: skip the Spearfish store and donate to St. Vincent DePaul or travel to Rapid City.

Attempted to drop off a whole pallet/trailer of oak wood trim, large roll of carpet and numerous…read more2x4s & 2x6s. Walked in and talked to the guys looking for a forklift driver, driver comes out and says he can't take the 4 boards with nails..cool, no worries. Then proceeds to say that he can't drive the forklift in the parking lot, cool I can back it up, then changes his mind and says he isn't even certified to drive the forklift!!!! Says I have to unload the whole trailer by hand and he won't help. I say you make it very hard for folks to donate to a good cause, he says "it is what it is". Wish I would have gotten his name... big guy with a tattoo on the back of his head. I understand these are volunteers but at least act like you want to work and help people!! I ended up taking it all to the landfill and got help unloading it!!

I've ordered from Best Buy multiple times for my business, but this was a frustrating experience…read more My washer arrived damaged, and the replacement took two weeks. After that delay, I requested installation, but when delivery came, there was no record of an installation request. On top of that, the delivery service was not really helpful or friendly and communication was poor throughout. Overall, very disappointing customer service. I'd recommend going elsewhere.

I took my pc in 4 TIMES and they didn't fix it at all and I ended up applying thermal pace and…read moreresetting the drivers and it was fixed THEY EVEN SAID THEY RESET THE DRIVERS geek squad I hope your pillows are warm forever...