Great hardware store with hours that are very helpful when things break at the most in opportune…read moretimes! They are friendly and helpful and have a great selection of all kinds of all things you may need.

Great staff! Very knowledgeable and willing to help. They have most anything you may needread more

Very helpful and always someone around if you have questions. Great customer service!read more

Good stock prices extremely extremely high. But for a small hardware store they have pretty much…read moreanything you need and maybe things you don't.

Took my lovely wife and daughter to Mt. Rushmore. Lovely wife spaced out the crank that pops up the…read morepop up camper. OMG, what the heck are we going to do now. Not to worry Hardware Hank and manager Ben Clark to the rescue. He had an old piece of EXACTLY WHAT I NEEDED to make it work and he just gave it to me. This guy saved our bacon and I have had my faith in humanity restored. Thank You very much!!

Doug Carling has the worst customer service I've ever encountered!! Do not go to this store to deal…read morewith him or anyone there. They don't seem to care because he is still working there. He shouldn't have a job working in any sort of customer service ever!! Hopefully they'll fire him so the company doesn't lose more customers!!

So nice to have a hardware store where the staff is knowledgeable and friendly. Specifically I…read moreneeded some chipped car keys made and some new key fobs programmed. Chris, the manager, had a special new tool that plugs into the car and easily program everything. The price was a third the cost of the dealership and was extremely fast. Thanks to all the fine folks at Knechts for all the great stuff and services you've provided me for over 30 years.

Normally i'm very understanding of changes, situations. But for the manager to call me a liar is…read morebeyond acceptable. We purchased appliances for the kitchen nearly a month ago. Schedule delivery date for april first. I know, i know, april fools right.... was supposed to receive a message?Giving me a four hour block the day before. No message received so I went online.... Shows delivery date changed to monday, april six. After rescheduling various work activities to take the first off... Now i'm forced to reschedule those activities again for april six. I spoke to the manager and explained to him that a phone call. Thank you very much for this. When they determined there was a delivery problem would have been beneficial.... His statement was, we did try to call you voicemail, but voice mail is full. Which I know to be total b*******. Due to my position, my voicemail is always empty. Except for save extremely important messages. Hey explained that to dustin..... Essentially telling me I was wrong that my voicemail was full. Dustin from the Rapid City store solidify idea that i will discontinue my membership with lowe's, close out my accounts, and work with stores that will support customers even when there is a problem with a purchase. Over the past year, I have spent well over eighteen thousand dollars at lowe's for various home improvement projects. Thanks for your support dustin.

I ordered several thousand dollars worth of cabinets. Lowes told me they would be delivered on…read more12/4, but they didn't come. I tried calling the store, but no one answered. I let the phone ring for 25 minutes and then drove to the store. When I got there the phone was still ringing. The light was flashing on the phone at the customer service desk and no one was paying any attention. After insisting that I speak to the general manager, an associate finally callled the shipper who said the delivery wouldn't be until 12/12. The general manager was doing interviews and the assistant couldn't explain why no one was answering the phone. This level of service is unacceptable.

Wow, check out the propane special! Don't forget your back packs, upside down chairs, kiddie toys…read moreand shoes, big kids red shoes, bicycles, plastic wrap and duct tape, couple of shovels and a wheelbarrow and a lawn mower. Throw it in your trailer, head on over to the sand and gravel piles and hunker down for a good ole boys night of howling and the moon!

This review is NOT for the Rapid City store. This review is for the Spearfish location. There is…read morea HUGE difference between the two locations. While the RC store is well organized and clean, the Spearfish store is not. It is an eyesore and also hazardous as so much junk is stored outside making donating difficult. Also apparently the Spearfish store has a hard time opening on time. Posted business hours are 9-5. Today was 11AM but they still were not open at that time. So after two attempts to donate items I gave up and found St. Vincent DePaul's to be delightful, friendly, and more than willing to take my donated items. My advice: skip the Spearfish store and donate to St. Vincent DePaul or travel to Rapid City.

Attempted to drop off a whole pallet/trailer of oak wood trim, large roll of carpet and numerous…read more2x4s & 2x6s. Walked in and talked to the guys looking for a forklift driver, driver comes out and says he can't take the 4 boards with nails..cool, no worries. Then proceeds to say that he can't drive the forklift in the parking lot, cool I can back it up, then changes his mind and says he isn't even certified to drive the forklift!!!! Says I have to unload the whole trailer by hand and he won't help. I say you make it very hard for folks to donate to a good cause, he says "it is what it is". Wish I would have gotten his name... big guy with a tattoo on the back of his head. I understand these are volunteers but at least act like you want to work and help people!! I ended up taking it all to the landfill and got help unloading it!!

1) Store is filthy and filled with empty shelves…read more 2) Had an appointment at Geek Squad today where I was promptly notified they could not complete my under warranty repair because the part was out stock. I was given the option to leave the device for 7-10 days before they would order the part and complete the repair. Insane. This location is among the worst I've seen. That is all.

I've ordered from Best Buy multiple times for my business, but this was a frustrating experience…read more My washer arrived damaged, and the replacement took two weeks. After that delay, I requested installation, but when delivery came, there was no record of an installation request. On top of that, the delivery service was not really helpful or friendly and communication was poor throughout. Overall, very disappointing customer service. I'd recommend going elsewhere.

This store is great! The staff meets you at the door and helps with whatever you need assistance…read morewith, even offering advice. Love this place!!!

I absolutely love this small hometown store. I live in Box Elder, and this place has basically…read moreeverything you need for any home improvement needs. Sure, it isn't a Lowe's or Home Depot, but it has most everything you'd need without having to go to those big box stores. We've bought air filters, made spare keys here, and they have a ton of assortment of feeds for animals and livestock, not to mention paint services. What I like best are the employees. Everytime I go in, I'm treated like I'm the only one in the store, and they personally find each item I need and also provide recommendations that are helpful. They offer a military discount that rivals the other two large chains. One other thing is that provided my three kiddos with popcorn while I shopped, which was awesome and unexpected. I'll definitely be using this store for my home improvement needs in the future. If you live in Box Elder, definitely give this business a try.