Yesterday we were at a Lowe's in Martinsville and needless to say I was not happy with the lack of…read moreservice offered to place 4 bags of heavy rocks in our cart... We needed more today today and were greeted by Corey, Von and later Shawn... All 3 of these amazing employees stepped up to the plate to help us load 6 bags of those heavy azz rocks on our cart and later to our truck... These 3 employees redeemed my faith in your company... I vote them all "EMPLOYEES of The Day".... Hoping this compliment finds it way to them...

The Danville Virginia instatalation team was scheduled to install flooring in our home today…read moreThere was a difference of opinon on items needing to be removed . The job was not done. A supervisor said the issue could be resolved Monday. Lowes is a SUPERIOR store but this time We were very disappointed We Trust the issue will be resoloved soon.

My wife wanted a custom door from home Depot. I asked if we could find an alternative and explain…read morehow poor the service was at the store. She said she really wanted that specific door so we went to home Depot. Going back to the door area there were two employees sitting there. I gave my phone to one of them that was on their website with the door we wanted. Well that person was looking up the door or doing whatever they were doing I asked the other person for a price on a door right beside us. The other person said "maybe $600 to $1,200." I asked if I could get a definitive price. She again said "maybe $600 to $1,200." It was pretty apparent she was not going to type the information into the computer and get a price so I gave up. By this time the first person who was looking up the door said they couldn't help me because they were locked out of their account. They printed a piece of paper and told me to take it to the front and the front would scan it and let me pay for it. I took the paper and my wife and I left. Before going to the front we went to the garden area because my wife wanted a Ryobi battery operated chainsaw. Everything was locked up behind cages and there was no one around so I approached the first employee I could find who was on the phone and who appeared to be a manager. As I stood there waiting to be acknowledged another employee came up. The manager told the employee to go check some locks on an aisle and make sure they were all secured and "see what he wants" motioning with her head to me. The employee looked at me but didn't say or ask anything. I followed him to the aisle he was going to which was also the aisle where the chainsaw was located. He never said anything to me and had just walked away. Arriving at the aisle II pointed to what I wanted and said " I'd like to get this please." The employee didn't acknowledge me and began checking locks to all of the cages on the entire aisle. After he was finished he came back and I repeated my request. It was crazy how he acted as though I wasn't even there at first. He couldn't figure out how to find what we wanted at first. He was unable to locate it but eventually he did. He then took the chainsaw and walked away without a word. What was going on we wondered. We were able to figure out he went up and gave it to the customer service desk. He never said a single word nor was he ever to be seen again after walking away with the chainsaw we wanted. Insane. We saw a chainsaw and told the cashier we wanted to purchase that item and pointed to it. The cashier brought it over and set it on the counter and ring it up. My wife then handed the cashier The paper from the door people and said we also wanted to purchase this. The cashier looked at the paper then looked at my wife and said "What's this?" I said the people in the door area told us they could scan that paper and it would allow us to purchase the door we wanted. The cashier showed the paper to the same manager from before and they talked a bit. Then as we waited I asked what was happening. The cashier said they needed approval from another manager because the door was on sale. Apparently we were not allowed to have the sale price as advertised on their website and is also printed out on the paper without manager approval. After waiting a bit I said to cancel the door. I didn't want to purchase it anymore. It was really ridiculous. The cashier said they're just waiting on manager approval. I told them I was not interested in waiting anymore for someone to approve me to make a purchase. After paying for the chainsaw the cashier turned around and walked away without so much as a thank you or a goodbye. My wife was with me so she realized how poor the service actually was and it wasn't me exaggerating. She agreed we would never shop there again and is finding another door.

We went here to buy a small battery operated chainsaw. We already know what we want so my husband…read morewent to find an associate who can help us since all the equipments were locked. The person in charge of the department instead of acknowledging us, went and checked all the locks if they're locked. My husband and I just looked at each other and wondered if he ever saw us. No way he can missed us since we were standing in the middle of the aisle. So, finally, when he's done, we asked him to help us again. He got the saw that we wanted to buy and without acknowledging us again took it and walked away. There was another associate and we asked her where did the associate who got the saw went. She said he probably went to give it to the cashier. A simple, " The saw will be waiting for you at the check-out whenever you're ready" would have sufficed from the first associate! The sale price of the saw doesn't justify us being treated like poop! This is hands down the worst Home Depot that we've been to. Service's very poor and lacks professionalism. We'll never go back to this location again!