I cannot detail the number of issues I have had at the store and with the management over the past…read morefive and a half years since I moved to this area. Lies, rip-offs, poor service, horrible horrible treatment when purchases have issues. Nobody cares, there are very few people in the store who actually care about the customer. Most of those don't last very long they get tired of being run to by everybody and eventually leave for a better job. I think they get worked to death. I learned after a couple of years of dealing with their horrendous treatment that the Home Depot in Lebanon delivers to where I live. They have a 1 hour delivery zone and I live 45 minutes away. Guess where I get most of my stuff now? Guess how it gets to me? Guess how many times I have things missing or damaged or the wrong item? Yep you got it they are heads and shoulders above any service that Lowe's provides. I plan my trips accordingly when I need to physically go and get things so that I can do it in Lebanon and not here. Very shortly, I won't have to drive that far because the new Home Depot in this town should be up and running in the next year. Hallelujah, no more captive audience. Let's see how quickly this Lowe's goes from being number one in sales to the bottom of the list. I have a feeling it's going to be a rapid fall.

Bought countertops thru Lowe's and the contracted installers gouged a hole in my wall, broke my…read morelight switch and left my back door wide open repeatedly for bugs or snakes to come in. I kept closing it and they kept leaving it open. They covered the gouged wall with backsplash but did not tell me about broken light switch. They could have apologized and made it right but they stayed silent. Also, they left trash on my floor from the sink box. Very unprofessional and would NEVER use their installers again.

The Building Center is the best place in town. Billy is the guy you want! He is very knowledgeable…read moreand can even help point you in the right directions. Quinten is on point and can help order things. The guys in the yard and delivery drivers are all super friendly as well. Hard working and like working with family when you deal with them. I've been Building my own house and wouldn't dare go to lowes after meeting these wonderful people. Stop by and you'll be amazed!!

From the owner: Builder's Supplies, Hardware…read more Products: Antifreeze Fluids, Concrete, Coolers, Copper, Doors, Double Wall Stove Pipes, Electrical Supplies, Fiberglas Rebar, Generators, I-Joists, Insulation, Lumber, Paint, Plumbing, Plywood, Pressure-Treated Materials, Roofing Materials, Spruce, White Pine, Yellow Pine Services: Delivery, Door Measurements, Free Blueprint Quotes, Special Orders, Window Measurments, Customer Service. Brands: Grip Rite, Reliance, Porter, Atrium, DeWalt, Milwaukee, Evolve Stone, Atrium Windows, Key-Link Fencing & Railing, Owens Corning Fiberglass, Nebo, Diablo, Sun Windows Locations Facts: I-40 and HWY 111.

This is a locally owned hardware store. When I walked in the door, I felt like I had stepped into…read moreanother era. (A Dukes of Hazard era?) I have a feeling they don't make a huge profit here, since it is run by very charitable folks. They have all the basic tools you might need, but not the fancy brand names. They sell vintage style metal signs, some auto supplies, and red neck hats. The shops owner's daughter runs an animal rescue, and she will bring in a different dog every day, in hopes that it will be adopted by a kind customer. We actually drove out here to pick up our newest family member! We also got a set of socket wrenches. If you need a basic tool, try out this salt-of-the-earth shop first. Tell them that Hooch's Mama sent you!

Any time I have needed to stop in Potters, the experience has not been pleasant. The store usually…read morehas what I am looking for, but the staff just don't seem to really care. They are not friendly and only speak if you talk to them.

I love Algood Ace Hardware. They always have what I need and are very personable. Jimmy is the…read morenicest manager I've ever dealt with and always goes above and beyond our needs.

The windows for my house were purchased with Pro-Build. The windows came with a warranty so 5…read moreyears after the purchase one of our windows started to fog between the panes. I called Pro-Build and was given the phone number of who to contact--that was February 2020. After many calls none of which were returned the window was finally ordered in April 2020. Due to COVID the manufacturer was behind so the window didn't arrive until August only to find out they ordered the wrong size. Here we go again still waiting for the replacement window. After many more calls was told the window arrived in November 2020. Mike told me he would get with his installer and let me know when they could install it. I never hear from him again until I call from a different phone number in January 2021. He says again the window is in and he would let me know when they could install it. Again no call back for over a week until I follow up again this time having to call Pro-Build directly to get ahold of Mike because he will not answer his phone or return calls. Fingers crossed that the window gets installed today 1/13/2021 almost 1 full year after my first call.

We ordered $6000.00 of custom made windows from Pro-build. A diagram was given to them, describing…read morethe exact specifications. We were told they would be ready in two weeks. It took them 4 weeks to complete the order. When they finally delivered the windows, all of them were built WRONG! We asked for a refund and was denied. We have used this company for years. They will never receive another dollar from us, and we do a lot of building. We will also tell all of our friends about the disgraceful service and products made by this company. We know many others in the construction business and their actions in this matter will surely affect their business in negative manner. Their actions were unprofessional to say the least. They didn't deserve the one star rating that I had to give them to post this.