Walked in looking for a specific type of screw, was was instantly greeted by a man who was happy yo…read morehelp me find them, he was very friendly and helpful, despite my lack of knowledge :)

Opened on March 1 or 2...the staff wasn't sure. Small footprint, but saves neighborhood folks the…read moredrive out to the other area options, mostly big box stores that are a hassle or very small local businesses that may not have what one needs. Haven't been able to confirm whether they're locally owned or not. I've been in a few times before reviewing, once just to check it out (as it appears lots of folks are doing - foot traffic has been fairly heavy for a small town, smallish footprint shop), twice to pick up items on my way home from my office, and once to take advantage of their BOGO interior Valspar paint deal (available until 3/21!) For a smallish, though typical Ace-sized store, they cover the basics well. I've found what I needed for minor electrical repairs, heavy duty cleaning products, a couple of replacement fasteners, odd-shaped light bulbs, and a couple of yard cleanup tools. They are definitely in "opening" mode, with staff still training, but what they may lack in know-how, they make up for in friendliness and trying to provide a level of customer service you don't get elsewhere. I've watched them take their time to talk to customers about their specific needs and make product recommendations, as well as reminding folks buying, say, paint, to take a look at specific areas for project accessories. I appreciate their help not forgetting the little things that make home improvement projects turn out better, quicker, or less messy. Store is well-organized, new, and all of my items have had shelf prices that matched their scanned price, including no problems with special offers or Ace coupons. On the downside, not affecting my rating, but just a general warning: while the location is convenient for those who live in Etown city limits, there's no avoiding the terrible drivers that seem to plague this particular strip mall. The number of times I've watched drivers nearly plow into for-sale items on the walkway or stored (like mulch) in fenced areas of the parking lot is only matched by the number of times I've watched drivers nearly plow into actual human beings or other cars. Most of the lot "signage" (lines, and directional markings included) is only on asphalt and very faded, but that's no excuse for drivers who are completely oblivious to others, right of way, or how the properties of basic physics function on planet Earth.

I love this place! It's a guarantee that I can walk in and ask any worker where some random item I…read moreneed is located, and without fail they walk me right to exactly where I need to go. I can also ask for recommendations and they aren't going to steer me to the priciest just be a I seen like an easy mark- they steer me to the best product for my needs.

Rented a drain snake from them, usually go to Lowe's but thought about support for local…read moremerchants...Bad mistake..no point in details but got charged 132.00 total after they took most of my deposit. Mr.Burton, Thank you for the lesson In business ethics. Neither myself or anyone I know will ever come back. Don't let one persons greed speak for all local merchants. Enjoy my cash buddy, you just made sure my grandson and granddaughter will have a little less for Christmas but that's not what it's supposed to be about anyway.

I am one of those people who simply are not comfortable in Hardware Stores, as I am totally not a…read more DIYer, or handy person of any type so I find it very difficult to go in and ask for something that I don't completely understand. This location is full of totally helpful people who can understand my vague descriptions of whatever I need and even better know right where to get it in the store. I actually enjoy going here and don't find it intimidating or outside my comfort zone anymore.

So I scheduled an appointment for repair on Monday at 3:30 then got a confirmation for Monday at…read more1:00. I work every day at 1:00 so I knew that was a mistake. Cody insisted we scheduled for 1:00 and said he was unavailable for the actual appointment time of 3:30. I said let's reschedule for another day but he was only interested in insisting he was right and then he hung up on me without making any attempt to reschedule.

Love this place. Always helpful and very clean. I usually stop here with Lowe's being the backup.read more

The staff are friendly and helpful. For a hardware store it is clean. I definitely recommend this…read morestore