Great service Rob knows his business when it come to…read moreanything plumbing, electrical needs

Rob has saved me from having to go back and forth to Lowe's for something that he just handed to me…read moreand said, "this is what you need". He was right. I would have made 3 trips to a box store otherwise. He knows his stuff and will help you find what you need. Nice and friendly staff. I highly recommend them.

So I walked into the place and found exactly what I have been looking for (WMS deer magnet) to…read moreplant my green fields this year at a fraction of the price. WMS deer magnet is hard to find so I was so excited. I asked if I purchase the WMS deer magnet green field seed now if they would hold it for me because I was leaving the same day for a vacation and they said sure, as LONG AS YOU PAY for them now. So I purchased 7 bags... Fast forward to today and I come to pick up my seeds with my receipt and guess what? NO SEEDS! The front counter told me they cannot get anymore because it's hard to get and furthermore, the workers could not even put what I had paid for to the side with my name on it after I PAID FOR IT. Now I am stuck with the WMS Alabama blend that I did not want because of time constraints. Oh, did I mention that the price of the WMS deer magnet jumped from 39.99 to 59.99 and I was told the price was marked wrong. I know why I didn't get mine, because you saw the price marked wrong and would not put my order up so it could not be sold. You are a joke of a business and the customer service? Don't even get me started on that and I have been in customer service for 22 years. I should have known better as this is not the 1st time I have been screwed by this joke of a business however it certainly will be the last.

Shaw was so helpful. He definitely went the extra mile and helped me and my mom find a last minute…read moreChristmas present for my dad. 10/10!!

Ask to get something cut because the lumber selection is horrible. I wait 20 minutes and nothing…read more Stop hiring liberal idiots with no work ethic. If they can't work a saw then they shouldn't be there. Lowe's has much better service.

We had placed a curbside pickup order for 2 small items - we had a pretty smooth experience at our…read moreregular trips to the Carrollton store and thought since we're coming to Oxford for other things why not pick it up there this time? Well apparently, that was a mistake. Pulled up to the designated curbside lot as usual, but when we tried to check-in las usual on our app, we get an error message that the service isn't available. The sign says to text - so we did. We wait another 10 and start to doubt it did anything. Okay... so then we call. Line rings on and on even after multiple attempts of dialing different extensions. After all this time wasted we figure, urgh guess it's better than wasting more possible time. All that "curbside" service for essentially doing the work ourselves. Here's the verdict: the app wasn't working because the online system is down, okay. But the phone lines? Is that coincidentally down as well? To top it off, the employee's attitude about this? No apologies at all. I realize the system malfunction may not be your fault maybe someone else can kindly teach you a street smart lesson (for your own good) but I wasn't gonna waste another minute. In short, if you can, pick another location for curbside and/or if you're looking for the literal "More doing" part of Home Depot... this place is so true to that in other ways intended.

Horrible I have had 3 orders in last month none are ready when you go pick up worker is never in…read morethere section they will walk past you and don't greet you if your looking for a helpful experience don't go here oh yeah delivery windows are from 8am -8pm crazy avoid ththis place

Apparently it is not possible to buy a grill which is not assembled…read more I have ask in person if they have a certain grill in a box, not assembled. They said no. But then they told me they have no problems getting the grill into a suv or pickup. Well that is not the reason why I want it in a box. The grills that are assembled are standing outside 24/7 with wind and rain. They already have rusty spots. Why would I buy one of these? Then they told me I can order it online and ship it to the store. Okay done. I even made sure I didn't click "assemble". 20 minutes later the email it was ready to pick up. I called and they told me they don't order grills until they sell those that they have in stock. Okay I called Lowe's customer service ... 2 hour later they talked to Lowe's in Anniston and Oxford. And promised me I can get one in a box in 2 days. 4 days later I called and the person who promised me that is "not at work" today. Definitely not happy at all. I am gladly taking my money somewhere else.

Ask for help about some of there window and AC units the guy that help gave us wrong information so…read morewhen we set it up we had to return it wasting so much time

We always shop at Lowe's in Anniston. Today when we were browsing the newly set up Christmas…read moresection and we asked a young lady for help. She told us she's mTS and couldn't help us and she was unjustifiably rude about it, walked off saying to another girl it's not her job and how busy she is. I can't believe she acted like that. I didn't catch her name but she had long black braids and looked like she'd had way too much plastic surgery on her face. Next time we'll go to harbor freight. Bless their hearts.

needed, paid for, and ordered a refrigerator and it isn't arriving when promised--no explanation…read morebut delayed by another week and only know that bc we called very unhappy with this store all around

Ok as an update, this lady Christina from Lowes corporate called me to "resolve" the situation, if…read moreyou can call it that. She blamed me, she blamed my credit card company and I responded that she needed lessons in customer service. I wrote her snd told her that all I wanted was the dishwasher at the Black Friday price. Her response? "Thank you for your information, we will use this opportunity for training" and they wonder why the American public is sick of corporations. It's all about money, they couldn't care less about you the consumer. Great way to build brand loyalty. Do not shop at Lowes.