What a great group of employees. This was a perfect hotel experience. The room was great and the…read morebreakfast was superb. The biscuits and gravy were tasty and the little cheese omelette was fantastic. The staff were so kind and caring. I hope we pass through Glasgow, Kentucky so we find a reason to stay at the Holiday Inn again.

Clean, spacious and modern room, big and comfy bed! Great place to stay if you are heading to…read moreMammoth Cave National Park or Diamond Cave. Free breakfast was so good! They had Chobani strawberry yogurt and this amazing milk... and free wifi! I used their pool, which was nice, although I wish they had a jet pool too. Check in and out was easy. They also helped me mail out a postcard. Bonus points for having bath and body works toiletries! Also, close to a KFC (which I came to Kentucky for...)

I actually didn't expect to enjoy this hotel so much. Placed in a very rural environment I didn't…read moreexpect it to be nice, but I was pleasantly surprised. Great service (especially from Mike) and convenient if you're going to Mammoth Cave. I would like to talk about the smell though. In the halls, it always smelled something like coco butter and our room smelled like alcohol (might have been the disinfectant), but overall, very enjoyable!

After staying in Hampton Inns all over the country for decades and never having a single issue; our…read morestreak ended. What a huge disappointment. I would not recommend this hotel to anyone and would not stay here again. At check in they put us on the first floor which is the floor for pets. We love pets, we have pets, we did not travel with pets. The room smelled so bad of stinky, wet dog that our clothes smelled when we changed out of them 45 minutes later. Thick cloying, wet dog smell. We asked for a new room immediately but the desk staff needed the managers approval before switching us. We finally did get switched-- 30 minutes later to a smaller room on a different floor with no price adjustment and no apology. I was happy the room did not smell this time-- BUT-- there were several dead cockroaches in the room. The next morning we asked for the dead roaches to be vacuumed up and then we had to ask again that afternoon. (they did finally vacuum up the roaches) The room was an ADA room and the blinds were broken but it did not smell like dog. Breakfast day one- with 75 minutes left on the breakfast time most all the food was wiped out (eggs, yogurts, milk, oj) and ALL the tables were dirty. It was a busy summer morning with lots of kids running around why would they have not planned for the crowd? Breakfast day two-- much better. Clean and stocked. (and two people working) This was by no means the Hampton Inn we depend on. I will not be back.

WORST HOTEL WE'VE EVER STAYED AT. I dont usually leave bad reviews as I like to help small…read morebusinesses but this hotel needs new management. The rooms and property are filthy and feel like a crime scene. Old dilapidated rooms. No hot water in shower at night the whole stay. Only 3 channels on the TV... No one came to clean room, change sheets, towels the whole stay despite repeatedly asking. Toilet paper ran out and they didn't bring more as they said they only worked mornings. They never even came to our room. Barely anyone was staying in the hotel. No clean towels. There were other poroblems with room but you get the idea how bad it was. I was then locked out of room at night as card stopped working and their was no one to provide a new card. A sign was left on counter that they were helping a guest with their room which was false. I walked around property looking for someone for ages, came back and repeatedly hit the bell. Then the Indian owner finally came out of office where he had been asleep.... And then after leaving the hotel he decided to charge our card for nights we weren't even there, not the agreed upon rate, plus a $25 fee for leaving at 11:05am. Check out is 11am. We've disputed it all with bank. There are some great hotels in Glasgow. We chose this because it was cheaper. You get what you pay for. Steer clear of this one. There was no refund so couldnt leave. Horrible experience

Drove 13 hours from Florida to Glasgow for a family matter. I booked the room by calling the number…read moreon Apple Maps, pushing 1, and going to the main number for choice hotel. Called in two days later to add an extra day, called the number on Apple Maps, hit 2 to talk to the front desk. The lady that answered was rude as hell. I told her we would be checking in, in the early morning hours of the 11th, between 3-5am, asked do I need to add an extra day, she said yes. Fine no problem. Through the whole phone call, she kept saying I didn't call their number to book it, and told her it's the same number I just called. Pretty much saying that wasn't true. Fine whatever move on. Drive 13 hours, get there at 5:30am in the morning. Walk in, and was told I was charged for the full amount the day before because that's when I was supposed to be there. Told them about the conversation I had with the front desk, and surprisingly, none of them could remember the call. Fine whatever, give me the key I need sleep. Go to the room, walk in and smacked with the smell of mildew. Then go look at the couch and it has two spots of mold growing on the couch. Instantly walk out go straight to the front desk tell them I'm leaving and going somewhere else to stay. I ask for a refund, they said since I didn't call them to book, fine, I'll call Choice Hotels. Call Choice Hotels, they state they will send the request to the GM to issue the refund. Great, no problem. Or so I thought. Get a call from the hotel later that day, stating pretty much that the GM isn't refunding me. I had a lot going on that day so I told them I will be there Monday to talk to the GM. Get there Monday he isn't there. Call Choice Hotels, and argue with them for over 45 minutes, and it ended with them telling me to call the hotel. Call the Hotel back, GM is still gone, call back few hours later, GM gone still. Called back the next day, 3 times, GM isn't there. This joker must have endless vacation days, for all the times he isn't there. I will post this review on every review site I can until the GM calls me back, and handles the refund. I see Hotel Management comments on every review so we will see if this gets a phone call.

I was stranded In Glasgow and couldn't afford to get a room but had no choice! Had a small Gatorade…read moreand didn't have lid on good and a little spilt on top of those cheap white blankets they use for the beds and they tried to say my dog peed in the bed and kept my $100 deposit which was all the money I had to run on from my disability check until next month! I do not recommend this hotel owner by crooks! I will be taking legal action against them!

Very nice hotel people are friendly and service is good and close to restaurants. Very clean roomsread more

My understanding is she is selling the place, a shame as she runs a wonderful facility . In a…read moreperiod of time before moving back to Kentucky it was our go to place. Great unique flavorful breakfast. Blessed with a lady that does love Christ. It has an old southern feel. Clean and well maintained.

I made reservations for April then had to change scheduled dates and she was able to accommodate…read moreme. Very nice lady! Will do proper review after my stay.

What an amazing hotel and great value!! Staff was wonderful and the kitchenette was perfectly sized…read moreand equipped.

All the rooms are suites that include a livingroom, full kitchen, large bedroom and large modern…read morebathroom. There are TV's in both the livingroom and bedroom. The room and hotel are spotless, the staff and owner are very friendly and make sure you are comfortable and have everything you need. Check out their website for all their amenities. www.thehotelsync.com To top it off, their prices are very reasonable. We highly recommend it.

Very comfortable and romantic king suite with spa tub. Easy check in and out. We enjoyed our over…read morenight stay for our anniversary.

Went here in 2022 it was amazing! Relaxing! I loved the bow views, the porch swing! Will go here…read moreevery time I am on vacation in that area! The staff was amazing! He wasn't on site but if I needed anything it was easy to get ahold of the owners!

If a clean hotel is a must for you, you might consider this hotel. The lobby, the room, and the…read moregrounds were found to be refreshingly clean. If friendly staff are a must for you, you might consider this hotel. Staff were not overly friendly, but they weren't rude either. If a nice, well thought out, and creatively presented breakfast is a must for you, you will definitely want to look elsewhere. We are here for 3 nights and the breakfast is always the same. You have your choice of up to 4 small waffles or 1 large waffle. You can then choose from Orange or Apple juice. At the next stop, you may choose between fruit loops cereal or Post Raisin Bran. You will then find a basket of red apples, with the store sticker still on them (indicating they have not been washed). For the last stop, the offerings are banana/strawberry or peach flavored yogurts. It's like Ground Hog day, the same offerings day after day. We chose not to utilize housekeeping (we just swapped out our towels), but the same guy running the breakfast is the housekeeper as well. One last thing about the room. There are no drawers, but any place you might put your clothes is open. There is a nice closet with nice looking doors for hanging pieces. Overall, the beds were comfortable and the stay was pleasant.

We chose to come here after our terrible quality inn "experience" in horse cave…read more The receptionist, Lena, was EXCEPTIONAL. Truly, so sweet and informative. We got a king suite with jacuzzi. The bed was WONDERFULLY comfortable. The jacuzzi was such a treat. The jets worked as they should. Our walk-in shower is awesome. Mini fridge/microwave worked flawlessly. The pool was small but just what you needed after a hot day. Thoroughly enjoyed our experience from top to bottom. If we come to cave city again, we'll be staying there! Thanks Lena!

Great place. Rooms are super clean. The hotel was remodeled in 2015 and the rooms and bathrooms are…read morein great condition. We came for the BMW rally in Burkesville. The owner rented a van to shuttle people to and front the event. This was a great FREE extra for the weekend. The pool was crystal clear and the views are great. If you have time check out the BBQ at Hamilton's. You can also bring your own food and cook on the grill. This would be a great place to get away or bring the family. Room rates are very fair. This place really is a hidden gem.

Beautiful views and nice enough pool. But the room has an awful moldy smell. And some of the decks…read moreare a little scary looking and need some repairs.

I've stayed at the Embassy Suites twice for business purposes. I'm not sure if the entire hotel is…read moresuite-style, but both of the rooms I stayed in were. I loved having extra space to set up my laptop and work area without having to do that in the same room as my bed. Plus, both the living room area and the bedroom have TVs. Both stays, my room was extra quiet and I never experienced any noise or issues. The hotel's neighborhood feels new. A few restaurants and a coffee shop are within walking distance, and the soccer field/recreational complex is right there. Ironically, I could see two free-standing ERs from the hotel; thankfully I didn't have any emergencies and need them. The hotel sells some snack food items, but if you need gas or want fast food, you will have to drive for that. The free included breakfast is highly worth waking up early for and delicious. I recommend the made-to-order omelets. I filled out my omelet form first, then got coffee and fruit and found a seat. By then, my omelet was done. I loved that the breakfast buffet has fountain soda Coke products. The bar area had a fun happy hour with some free snacks, and I got a card for two free drinks each day, likely because my reservation was booked through a loyalty program. I'm not sure if everyone gets this, but if you do, take advantage of it. The hotel bar downstairs also plays whatever sport is in season on TV. If you're here for a conference or meeting (I was), the conference rooms are large and spacious. If you're hosting a conference, several rooms are available and this is probably the best option in town for that. Parking is free and chargers for electric cars are in the lot. I didn't use the fitness room or pool, but they looked nice. The gym has a Peleton bike. If you want to run or walk, I recommend outside because the area is fairly calm, and the park is close by. The only negative I've experienced here is that one of my in-room hair dryers was terrible and barely worked at all. If you're picky about your hair dryer or any sort of shower/bath products, I encourage you to bring your own. So far this is the only Embassy Suites hotel I've stayed in, but I have a great impression of the brand now. I'd stay here again and also seek out Embassy Suites on a personal or business trip.

Our favorite place to stay when we're traveling north to Ohio. We've gotten to know quite a few…read morepeople, regulars and employees, during our visit. Very new and modern! If I were going to give a down check, it would be the very pricey restaurant that is on the property. Very good, but very pricey. We usually opt to get a delivered pizza! Mary, the bartender for the managers reception and Damian, treat us very personably almost like family. We don't mind spending a couple extra dollars there due to that. And another thing, they have an automatic toaster at the breakfast area that toasts perfectly the first time and every time! I wish all the Embassy Suites would buy that particular electronic toaster! Keep up the great work!