What a great group of employees. This was a perfect hotel experience. The room was great and the…read morebreakfast was superb. The biscuits and gravy were tasty and the little cheese omelette was fantastic. The staff were so kind and caring. I hope we pass through Glasgow, Kentucky so we find a reason to stay at the Holiday Inn again.

Clean, spacious and modern room, big and comfy bed! Great place to stay if you are heading to…read moreMammoth Cave National Park or Diamond Cave. Free breakfast was so good! They had Chobani strawberry yogurt and this amazing milk... and free wifi! I used their pool, which was nice, although I wish they had a jet pool too. Check in and out was easy. They also helped me mail out a postcard. Bonus points for having bath and body works toiletries! Also, close to a KFC (which I came to Kentucky for...)

I actually didn't expect to enjoy this hotel so much. Placed in a very rural environment I didn't…read moreexpect it to be nice, but I was pleasantly surprised. Great service (especially from Mike) and convenient if you're going to Mammoth Cave. I would like to talk about the smell though. In the halls, it always smelled something like coco butter and our room smelled like alcohol (might have been the disinfectant), but overall, very enjoyable!

Initial service was bad, they could not find our reservation even though I had the confirmation…read morenumber. Was charged twice. Took almost a month to get our money back. Day shift manager was great, the afternoon guy wasn't and he was ignorant. Never going back there!

Drove 13 hours from Florida to Glasgow for a family matter. I booked the room by calling the number…read moreon Apple Maps, pushing 1, and going to the main number for choice hotel. Called in two days later to add an extra day, called the number on Apple Maps, hit 2 to talk to the front desk. The lady that answered was rude as hell. I told her we would be checking in, in the early morning hours of the 11th, between 3-5am, asked do I need to add an extra day, she said yes. Fine no problem. Through the whole phone call, she kept saying I didn't call their number to book it, and told her it's the same number I just called. Pretty much saying that wasn't true. Fine whatever move on. Drive 13 hours, get there at 5:30am in the morning. Walk in, and was told I was charged for the full amount the day before because that's when I was supposed to be there. Told them about the conversation I had with the front desk, and surprisingly, none of them could remember the call. Fine whatever, give me the key I need sleep. Go to the room, walk in and smacked with the smell of mildew. Then go look at the couch and it has two spots of mold growing on the couch. Instantly walk out go straight to the front desk tell them I'm leaving and going somewhere else to stay. I ask for a refund, they said since I didn't call them to book, fine, I'll call Choice Hotels. Call Choice Hotels, they state they will send the request to the GM to issue the refund. Great, no problem. Or so I thought. Get a call from the hotel later that day, stating pretty much that the GM isn't refunding me. I had a lot going on that day so I told them I will be there Monday to talk to the GM. Get there Monday he isn't there. Call Choice Hotels, and argue with them for over 45 minutes, and it ended with them telling me to call the hotel. Call the Hotel back, GM is still gone, call back few hours later, GM gone still. Called back the next day, 3 times, GM isn't there. This joker must have endless vacation days, for all the times he isn't there. I will post this review on every review site I can until the GM calls me back, and handles the refund. I see Hotel Management comments on every review so we will see if this gets a phone call.

WORST HOTEL WE'VE EVER STAYED AT. I dont usually leave bad reviews as I like to help small…read morebusinesses but this hotel needs new management. The rooms and property are filthy and feel like a crime scene. Old dilapidated rooms. No hot water in shower at night the whole stay. Only 3 channels on the TV... No one came to clean room, change sheets, towels the whole stay despite repeatedly asking. Toilet paper ran out and they didn't bring more as they said they only worked mornings. They never even came to our room. Barely anyone was staying in the hotel. No clean towels. There were other poroblems with room but you get the idea how bad it was. I was then locked out of room at night as card stopped working and their was no one to provide a new card. A sign was left on counter that they were helping a guest with their room which was false. I walked around property looking for someone for ages, came back and repeatedly hit the bell. Then the Indian owner finally came out of office where he had been asleep.... And then after leaving the hotel he decided to charge our card for nights we weren't even there, not the agreed upon rate, plus a $25 fee for leaving at 11:05am. Check out is 11am. We've disputed it all with bank. There are some great hotels in Glasgow. We chose this because it was cheaper. You get what you pay for. Steer clear of this one. There was no refund so couldnt leave. Horrible experience

Not a bad place.... rooms and beds were comfortable in my experience. The only thing I'd warn about…read moreis getting a room that is anywhere near the stairs..... just to save yourself from the THUD THUD THUD of children running up and down them early in the morning. Parking is safe and plentiful and there are a fair number of eateries nearby. Definitely worth consideration if you're going to be staying in Glasgow.

I was stranded In Glasgow and couldn't afford to get a room but had no choice! Had a small Gatorade…read moreand didn't have lid on good and a little spilt on top of those cheap white blankets they use for the beds and they tried to say my dog peed in the bed and kept my $100 deposit which was all the money I had to run on from my disability check until next month! I do not recommend this hotel owner by crooks! I will be taking legal action against them!

This hotel is a MUST! I don't really know where to start...the decor, the rooms, the staff, the…read moreprice point are all 5 stars! If I could give this place 6 stars I would. It is, by far, the most comfortable hotel I have every had the pleasure of spending the night in. I travel for work and I spend hundreds of nights each year in hotels and I am rarely compelled to write a review. BUT, this place has taken my breath away! I am staying in their entry level room, trust me, worth every penny! When, not if, this concept really takes off, the big brands better watch out. If given the choice I would GLADY spend each of my nights on the road in The Hotel Sync! If you are passing through Bowling Green, KY, make sure to spend the night. Honestly, I don't care if you have to detour 200 miles out of your way, take the detour and spend the night at The Hotel Sync! Trust me, you will thank me!

All the rooms are suites that include a livingroom, full kitchen, large bedroom and large modern…read morebathroom. There are TV's in both the livingroom and bedroom. The room and hotel are spotless, the staff and owner are very friendly and make sure you are comfortable and have everything you need. Check out their website for all their amenities. www.thehotelsync.com To top it off, their prices are very reasonable. We highly recommend it.

I stayed here during the time I was on my business trip. This is a cute little inn and the ladies…read morewho worked there are really sweet and nice. There were many cable channels, so I wasn't bored at night. I had my food network on and that's pretty much all I need haha. The inn was so quiet, that I was afraid when I sing in my shower, others would hear me. I believe the first night I was there, there were a few others who lodged there. However second night I believe I was the only one who was spending the night. It's a bed and breakfast type of inn, which had juice and milk cartons that reminds me of grade school breakfast/lunches. The cereals also reminded me of grade school too. There's bananas, frozen pancakes, cereal bars, bananas/apples and other juices. There's a farm in the field in the back with cows. The patio area is a cute place for relaxation on the swinging patio chairs. There's also souvenirs made by locals that are sold at the sitting area by the fireplace. It's really a nice quiet little place for a short get away.

Very comfortable and romantic king suite with spa tub. Easy check in and out. We enjoyed our over…read morenight stay for our anniversary.

If a clean hotel is a must for you, you might consider this hotel. The lobby, the room, and the…read moregrounds were found to be refreshingly clean. If friendly staff are a must for you, you might consider this hotel. Staff were not overly friendly, but they weren't rude either. If a nice, well thought out, and creatively presented breakfast is a must for you, you will definitely want to look elsewhere. We are here for 3 nights and the breakfast is always the same. You have your choice of up to 4 small waffles or 1 large waffle. You can then choose from Orange or Apple juice. At the next stop, you may choose between fruit loops cereal or Post Raisin Bran. You will then find a basket of red apples, with the store sticker still on them (indicating they have not been washed). For the last stop, the offerings are banana/strawberry or peach flavored yogurts. It's like Ground Hog day, the same offerings day after day. We chose not to utilize housekeeping (we just swapped out our towels), but the same guy running the breakfast is the housekeeper as well. One last thing about the room. There are no drawers, but any place you might put your clothes is open. There is a nice closet with nice looking doors for hanging pieces. Overall, the beds were comfortable and the stay was pleasant.

We chose to come here after our terrible quality inn "experience" in horse cave…read more The receptionist, Lena, was EXCEPTIONAL. Truly, so sweet and informative. We got a king suite with jacuzzi. The bed was WONDERFULLY comfortable. The jacuzzi was such a treat. The jets worked as they should. Our walk-in shower is awesome. Mini fridge/microwave worked flawlessly. The pool was small but just what you needed after a hot day. Thoroughly enjoyed our experience from top to bottom. If we come to cave city again, we'll be staying there! Thanks Lena!

Beautiful views and nice enough pool. But the room has an awful moldy smell. And some of the decks…read moreare a little scary looking and need some repairs.

Very unique and the views in this small town are amazing I had a class in the area and got lucky…read moreand found it I just think it is a cool place

I've stayed at the Embassy Suites twice for business purposes. I'm not sure if the entire hotel is…read moresuite-style, but both of the rooms I stayed in were. I loved having extra space to set up my laptop and work area without having to do that in the same room as my bed. Plus, both the living room area and the bedroom have TVs. Both stays, my room was extra quiet and I never experienced any noise or issues. The hotel's neighborhood feels new. A few restaurants and a coffee shop are within walking distance, and the soccer field/recreational complex is right there. Ironically, I could see two free-standing ERs from the hotel; thankfully I didn't have any emergencies and need them. The hotel sells some snack food items, but if you need gas or want fast food, you will have to drive for that. The free included breakfast is highly worth waking up early for and delicious. I recommend the made-to-order omelets. I filled out my omelet form first, then got coffee and fruit and found a seat. By then, my omelet was done. I loved that the breakfast buffet has fountain soda Coke products. The bar area had a fun happy hour with some free snacks, and I got a card for two free drinks each day, likely because my reservation was booked through a loyalty program. I'm not sure if everyone gets this, but if you do, take advantage of it. The hotel bar downstairs also plays whatever sport is in season on TV. If you're here for a conference or meeting (I was), the conference rooms are large and spacious. If you're hosting a conference, several rooms are available and this is probably the best option in town for that. Parking is free and chargers for electric cars are in the lot. I didn't use the fitness room or pool, but they looked nice. The gym has a Peleton bike. If you want to run or walk, I recommend outside because the area is fairly calm, and the park is close by. The only negative I've experienced here is that one of my in-room hair dryers was terrible and barely worked at all. If you're picky about your hair dryer or any sort of shower/bath products, I encourage you to bring your own. So far this is the only Embassy Suites hotel I've stayed in, but I have a great impression of the brand now. I'd stay here again and also seek out Embassy Suites on a personal or business trip.

I created my first Yelp account so that I could specifically leave this 1 star review. I wish I…read morecould have left 0 stars. I booked 3 rooms over a week ago for three teachers attending a meeting in town at the Bowling Green Embassy Suites, then cancelled one a couple of days later because one teacher had a scheduling conflict. I may not have earned a 36 on the math ACT, but I do know that when you subtract 1 from 3 you get 2. So, I should have two rooms remaining. Right? Well, wrong, according to the front desk worker and the evening supervisor. My Hilton Honors app showed THREE rooms booked, ONE cancelled, and TWO ROOMS remaining. The total charge for two rooms was $633 (ON MY APP TONIGHT). One of the teachers whose name APPEARS on one of the TWO remaining rooms on my Hilton Honors App goes to check in after her 4-hour post-work drive and the front desk worker (on duty 7 PM Oct 21, 2026) tells her that there is no room for her. She called me to have me speak to the front desk person since the reservation was placed in MY name with her as a guest in the room. While I am on the phone with them, I emailed them screenshots of my Hilton Honors App showing the two remaining rooms (one with my teacher's name and the other teacher on the other room), and they tell me that they cannot see that on their end. They tell me that they are sold out for the night and have no room for her. My teacher had to leave the Bowling Green Embassy Suites hotel and have me book her a different hotel down the road. I hoped that ALL Hilton employees couldn't be inept, so I booked the Hilton Garden Inn Bowling Green hotel down the road. I filled out the credit card authorization form for that hotel and filled out a tax-exempt form for that hotel (all of which I had already done for her BG Embassy Suites reservation. Then my teacher had to drive to the Hilton Garden Inn, where their front desk employee, named Lexi, actually could see her reservation. My teacher checked in very quickly and easily and is staying there right now. Lexi at the Hilton Garden Inn is a 5-star employee. I am 49 years old and have never in my life called a corporate line to file a complaint until now. The person on the Hilton 1-800 line read what they could see on their end, and they INDEED saw TWO ROOMS, one in each of my teachers' names. So I asked how I could report this to a higher level. She transferred me to a supervisor named Steven at corporate, and he ALSO read the reservation containing two rooms for tonight to me. I explained our experience at the BG Embassy Suites, and they put me on hold to call this hotel to find out their side of the story. I was on hold for quite a while. The corporate supervisor came back on the line and said the hotel desk worker told them that they couldn't see my 2-room reservation on their end. So the corporate supervisor let me know that he would "cancel my teacher's room without penalty." Gee, thanks for cancelling a room that the BG Embassy Suites front desk worker said they couldn't see on their end. Thanks for not charging me for a product that we didn't get. The moral of my frustrating story is: if you decide to book the Embassy Suites Bowling Green hotel, call before you drive all the way there because even if your Hilton App shows that you have a reservation, the front desk worker may tell you that they don't.