Went in today after encountering problems installing a new cpu. The young man I spoke to was…read moreincredibly helpful and generous with his time and knowledge, he ended up giving me a couple of parts for my motherboard which were missing, which completely solved my problem. Outstanding service, and very highly recommended by a very grateful customer.

I ordered a new PC case, which arrived as expected, but turned out to have a manufacturing defect…read moreand thus was DOA. I emailed their support pictures of it, and followed up twice more in the coming days but never heard back. Eventually I had to call them, and they said that they could not just replace the part that was damaged - which was considered a spare part - but that I would have to return the whole thing, and it would take two to four weeks to be assessed and replaced. I told them this was not not be suitable, so instead would like a refund, but was then told that they could not guarantee a refund. Having looked into it, I found I was within my rights to receive a refund, so called them back and arranged the return. At first even though it was an online order, they wanted me to drive (3 hours) to the nearest store to return it, but I made it clear I was not going to do that, and they seemingly begrudgingly agreed to generate a return label. Whilst I was thanking them for their help, they were monotone and unenthused the entire time. They also said that they can put a request in for the refund, but it may still take a number of weeks. This also does not align with Australian Consumer Law. I won't be buying from MSY / Umart again, and would encourage others to note how poor their online reviews are now. I didn't check, as I know previously they were a good company, but I did not notice Umart had acquired them.

PAID EXTRA for delivery and installation and delivery men refused to bring the fridge inside as it…read morewas 1cm wider than the one they took away. told them they had to bring it inside and they have left mud on my carpet and then refused to put it in the spot because our doorway did not have enough allowance to push it through so left it for us to figure out - daughter came over and she and my husband took 3 minutes to push it through the doorway and position it where we wanted it. The delivery people were too lazy to do it and I paid for them to just leave it where they wanted - not happy!

The slogan should really be, "pay cash and we *kinda slash the prices (or at least to the same…read morevalue as what you find at Appliances Online)." Retail will never be dead, especially when there are people like my partner and I who look at all the reviews online, found the product and the price we wanted to pay and then still have to go in store for the final touch and feel. Good Guys guarantee best price and price match up to 30 days after purchase. They don't do free delivery and they only offer 12 months interest free but the product range for white goods is top of the range. Don't be in a rush when shopping here on the weekends. If an attendant comes up to you and you're not ready to buy I would still recommend latching onto them and making small talk like, "that washing machine sure is white" and "it weighs 20kg you say?" until you make a decision because you won't find another one for a good 15 to 20 minutes. Despite the painfully long waits, and the fact you have to stand in your department to wait, or someone else will jump in line, the staff are very knowledgeable, helpful and straight up about quality and value for money. Don't try asking the fridge guy about televisions though, he'll tell you he doesn't know about that "new-age" stuff. It'd be great if they had a ticket system like at the butcher shop so you could continue to browse and end up buying more stuff while you wait. But I guess they have their reasons for encouraging you to mill around like a lost sheep until someone serves you... Every appliance or white good we have bought from here in the past comes in a box/is pre-packaged and it certainly hasn't fallen off the back of a truck. So get down there and haggle! No, hang on, just pay cash and they'll give you about $20-50 off.

Save yourself a fist full of dollars by shopping at this factory outlet, as it has various…read moreelectrical items which just might be what you're after and fit the budget. And all items from the factory outlet carry a full warranty. The majority of the items here are either scratch and dent, demos or simply the previous model, not that there's anything wrong with that, check where the marks are on the item and if they're not going to be visible, then why not. With these particular items it just means the store cannot sell items which are not in peak cosmetic condition. As an example which is two years old but none the less, I done some research on which TV was going to be the best for us, good quality and had the features we wanted...so we settled on a Toshiba Regza 46". I can't remember the exact amounts paid but I can tell you the difference between buying it new from a department store and new from HV outlet was $1000, as it was the model just finished and HV was making room for the next in coming model that's the reason it was at their factory outlet. That's it...we saved $1000, got full warranty, wasn't a scratch n dent and it's still going strong, best investment. It also had alot to do with being in the right place at the right time, all the stars aligned and all that jazz. Hint: Do you research online, read blogs, get specs, etc and then look for where it is for viewing, how much it costs, take into account a small portion of what the sales people tell you as they get brownie points for sales, then add it all up in the end, because it's your money and your decision not theirs. Smart shoppers save. Note: 4 star rating for this HVFO store only!

The Harvey Norman clearance outlet is a little shop on south road, where not so perfect electronic…read moregoods go to be sold. It's kind of like an animal shelter for whitegoods. You go in there and tell the guys what you need and they show you items that might be a bit less than perfect. The great thing is that quite often, there's the tiniest of dents or scratches which is stopping them from being sold in the normal shops. The way to shop here is to go to the regular HN stores, find something you want, look at where it is going in your house and know which surfaces are not important. For example, our fridge will be against a wall on its left side, so I could have bought one with a huge scratch on that side. I ended up getting a brand new Fisher and Paykel fridge and washing machine with a hefty discount. Also, they offer an extended warranty and delivery. The fridge has a tiny dent on the front which you can barely see and the washing machine has a scratch on the side, but as it's being built in, it won't be seen. They also have TV's, coffee machines, washing machines, cooktops and ovens, heaters, air conditioners and more. Definitely worth checking out. Also, all the items are tested to check that they still work fine.

Outstanding service from the photo printing section. I explained as a senior and not very computer…read moresavvy I would need help.. Not a problem I was asked to sit at a terminal and was "walked" through what to do by a very patient Jeston. He said printing would be done in apx 15mins.. Great I said and asked if anywhere I could get a coffee near by.. Jeston disappeared for few mins and came back with a coffee for me. I spoke to 3 staff and every one of them was friendly and polite... These three should be cloned.. Such great service. A big thank you Jeston. Chris

I have made several purchases over the past 4 years and each time I have received excellent…read morecustomer service, great advice, and great prices. The management and team are down to earth, genuine and honest.

The shaver shop is located in an odd area in West Lakes. It's in the corner upstairs infront of a…read morecoffee shop and a kids store. It just doesn't seem to fit, does it? Anyway, that's not the issue. Although the store is quite small, it doesn't lack in merchandise. There is still a wide variety of stock on offer. The Shaver Shop sell ladies hair removal, mens shavers, clippers and trimmers, hair styling products, tooth brushes, hair re-growth lasers and massage items. I often feel like The Shaver Shop is what the home shopping channel would look like if it was a real life store. A lot of the products you see advertised on TV are avaliable to buy at this store.

Telechoice at West Lakes is my go to phone store. Wether I'm in need of a new phone, or I just need…read moreassistance this is the place to go. The staff are incredibly good at what they do and they know how to talk you through everything to make sure you are fully aware of what you're buying into. I recently went there to get my phone fixed and the guy did it on the spot, no dramas whatsoever. I went back a week later because my phone plan was ending which means I was entitled to upgrade but wasn't sure exactly what that meant, and the boss organised everything for me and within 30 minutes I had a new phone. That's what I call fast service. If you're ever in need of phone assistance I high reccomend this particular telechoice. Ask for the boss, he's the best.