Absolutely the worse customer service and follow up ever. Took 6 weeks of constant calling to get a tent booked. No one ever called back. After continuing to call and follow up myself finally someone was sent to measure for a tent. Never heard back again... kept calling and saying we didn't have a contract and hadn't heard from anyone. The tent manager on the phone (again after we called him!) then said they didn't have the tent FOUR DAYS BEFORE OUR EVENT! The tent manager Tim was extremely rude and zero apologies when we asked why they couldn't just let us know so we could make other arrangements. Instead tried to blame me that we waited till the last minute to book so it's our fault. 2 months prior is not last minute. SAVE YOUR EVENT AND DO NOT USE THEM. If I could give negative stars I would. read more

This is the second time used Happy Rentz for an event. Everyone knows how stressful putting a special event together can be. We had to add 9 more guests to our event at the last minute. I spoke with Teri and she was able to accommodate our needs without hesitating. The set up crew was very quick and organized and they were very nice to me when I was making was stressing out. They really helped make the whole process easy. I will definitely use them for all of my future events. Ray Baldorossi PresidentCEO, Softgolf read more

Rented a dance floor for wedding in a barn. Did not show up as scheduled the night before. Showed up the morning of wedding and put down a dance floor with termites. After the initial call to the manager, he shut his phone off. I have tried for three weeks to get a call back after speaking with the office staff who can not help me and not a single call back. Very disappointed in the service. Seriously,,, termites in a wood barn? read more

I requested a quote for a corporate event and included all relevant information. I did receive a response quickly, but whoever responded did not bother to introduce themselves, read my quote request, or do anything else it seems. I received a 10 word sentence with pricing for an item that I asked for. No idea who at Happy Rentz it came from, nor did they offer any clarification regarding whether the price was per day, etc. I replied and asked whether the price was per day and simply received this response: "Friday to Monday is a one day rate" Had they bothered to read my quote request, they would know that the event is not on a weekend. If this is how they treat prospects, I can only imagine how they treat you after you sign an agreement. Unbelievable. There are too many rental companies to choose from than to settle for this. read more

Fantastic experience! Two weeks before the Covid issue we hired Happy Rentz to to organize our corporate outing for 125 clients. They were extremely professional, things went smoothMy and we will be using them again for future events. Highly recommend. read more

We had a very large fundraiser for our non-profit foundation at the O'Henry Hotel. We order only one item from Happy Rentz which was a white pipe and drape. When we arrived at our event to setup a couple hours before the event, we noticed that the pipe and drape background they had set up had several issues. First, there was food caked onto the fabric from a previous event. Yes, it had not been laundered and there were stains. Yuck! Second, there were holes throughout the draping that were visible. It wasn't like you walked a few feet back and couldn't see them. Thirdly, the drapes were cut with scissors. They were not hemmed and professional. It looked like someone tore the fabric. Finally, and what we noticed as the worst offense, the drapes were different lengths and there were not the same amount of drapings on each pipe. One side looked like it had a lot of fabric and the other side was pulled taut. I was shocked that a company that does this much business would send such an inappropriate product to one of the nicest venues in Greensboro. This was a huge event for us where we were trying to impress sponsors and we have food stains on the fabric! We did call emergency phone number and they did come back and replace the drapes with new ones. read more

Everything we rented from Happy Rentz was delivered promptly and in new condition. Their staff help us every step of the way to ensure we were not forgetting anything. I highly recommend their services for any type of event. read more

If there was an option that is less than one star, I would choose that. Do not use this company. They have the worst customer service I have ever seen. They are rude and apathetic. The workers that dropped off my tent were rude. They forgot to get a license for my tent and told me three days before the event. Don't work with them. read more

I really wish I had read the reviews prior to renting from here. I want to start off on a positive note: they were insanely helpful when it came to picking out tablecloths for my event, despite my indecisiveness. However, on the day of delivery they said they would be here 12-2 p.m. At 2:30 my husband (who arranged his whole day to be there for delivery) called them, and received the response that they were running late and couldn't be there until 3:15. This was a huge issue because my husband almost missed a shipping deadline to a client (which would have resulted in the loss of that client). I called Happy Rentz to explain this to them, and said we would have been happy with a phone call anytime between 12 and 2 saying they were running late, instead of us having to call them. I asked if there would be at least a partial return on the $65 delivery charge for the headache - they refused. The cherry on top is that we ordered white chairs for the event and they came wet with rust dripping down them. So I had to spend an extra hour magic erasing them. I'm still waiting for them to return my phone call about that. But hey, I'll give the magic eraser a 5 star review! :) read more