Our dog Max started going out with Having a Ball during the 2020 shelter in place. In the early…read moredays, the service was great and Max was happy. Unfortunately, we have had many issues with this company and recently moved Max to another company. Overview of main issues: - Inconsistent schedule, different walkers showing up daily to pick Max up - They use personal cars which are not large enough for 6 dogs to be comfortable. - I regularly saw a dog sitting in the front passenger seat when they would come to pick up Max - this is very unsafe, especially since they are driving from Sausalito to Petaluma on Hwy 101. - Many times on hot days, Max would come home and his fur would be hot to the touch and he would be panting excessively. This made us question whether or not all of the personal vehicles used to transport dogs have functioning AC. - In August, our home alarm was set off twice by the walkers. Both times, Max was in the house with the alarm wailing for an extended period of time. - One day at 6 PM, Max was not home from his walk and we started to get very concerned. Multiple texts and calls went unanswered. Eventually, we learned that a dog had run away earlier that day and all of the walkers were trying to find it. We later learned that our dogs did not get a walk that day- so essentially, Max spent many hours crammed in a car - and we were charged for the walk (!) After this incident, we expected an official communication from the company acknowledging what happened and details on processes being implemented to ensure appropriate communication in the event of a future emergency. Even after discussing this with Richard, no communication was forthcoming. We are left to assume that there is no process in place. - The company stopped offering trail hikes and transitioned to ranch outings as of 10/1/2020. The ranch outings are more expensive and are advertised as being 2 hours. Max wears a GPS - his ranch outings have not been 2 hours (see picture below - at ranch from 1:05 - 1:59). Our estimation is most days in October he spent at least 3 hours in the car for pick up/drop off of other dogs. - The final straw was when a complete stranger showing up to pick up Max on Friday 10/22 - we were not notified that there was a new employee. We have a lockbox - it was highly concerning that we weren't notified and introduced to this new person. To this date, I never received a response to my last email outlining our concerns.

Moxie, our 2 year old Golden has been "having a ball" since December of last year. She loves her…read moretime out with her friends - both human & dog! Live others, she gets so excited when the car pulls up...her whole body wags with joy. She comes home happily tired out & looking forward to the next day's adventures. I can't recommend Having a Ball highly enough. Their staff are wonderful & I can't be happier.

If there was an option to leave six stars, they would deserve it. Larissa and Sam are two of the…read moresweetest and most competent humans I've ever met. They deeply care about both the dogs they watch and the owners. I have never felt more secure leaving our pup than when he is happily romping into their arms. In addition to the best prices anywhere in Marin, they have a pick up and drop off service during the week that makes life so much easier.

Buyer Beware! A mutual dog lover referred us to them and…read moreeven contacted them after we received NO response from emails, phone calls and texts trying to set up a meet and greet. We finally toured the facility and were told we had a 'handshake deal' to board our critter and the contract would be sent 'next week'. No contract ever arrived and we were left to find an alternative facility less than a week from leaving town! How can you trust these people with your loved pet if they cannot even live up to their basic promise to communicate with a new customer? If there was a negative rating it would be well deserved.

Our dogs ADORE Cindi and we do too. She is reliable, enthusiastic, and clearly LOVES her job. And…read moreher job--the pets--love her right back. We have occasion to require her services one day a week when Mr. Grumpy commutes to the South Bay. The bright spot in the day for Ozzie and Willie is when Cindi comes to take them for a strut. Ozzie adds: "Cooper and Cooper's mom used to take care of me when I was just a wee pup. It was great. Cooper taught me how to bark like a big dog, help with the pre-wash while Mom loaded the dishwasher, and that I must share toys. I am now a full grown, well-adjusted, happy-go-lucky, household hound and I'm so glad the 'rents still have Cooper's Mom come take me for walks. She's the best." Willie wants you to know: "I was adopted into the family about a year ago and had no history with Cooper's Mom. I was a bit wary of her at first but she made it clear that she loves animals and I couldn't help but feel smitten and charmed by her. Her walks aren't quite as good as the runs Dad takes with me but a walk with Cooper's Mom midday when the man's away is the bomb. We are lucky puppies."

The most amazing woman and dog sitter. No one has a bigger heart or will take better care of your…read morepet.

I can only comment on the grooming~ Horrible. $70 each,…read moresmall dogs w medium long hair. My dogs were returned to me with dirty paws and minimal trim around feet. Both dogs were still damp. They apologized for Aria being extremely wet with no excuse why? Bob has knots & matting on his left side ear. Both dogs have eye irritation! Bob has green goo coming out of his left eye. This is on day 3. I tipped both groomers $20 and expected the basic bath. What I got was neglect. Please avoid this service!!

My pup has been attending daycare here for almost 3 years and is excited when he arrives and happy…read more(and tired) when I pick him up. Staff are well trained, friendly and great with all the dogs and their humans. The facility is large with room for running, playing and resting. Oliver has boarded a few times as well and always is well taken care of. I have no worries when Oliver is at Its A Dogs Life. I know he is safe and cared for.

Andrey has a remarkable affinity for pets, particularly dogs. My Anatolian Shepherd, Roma, is…read moreparticularly fond of him, and I have the utmost confidence in Andrey's ability to meet all of Roma's needs. He demonstrates a genuine concern for animals, dedicating countless hours to walking with your dog, enjoying leisure time together on the couch, and offering treats, among other activities. For my upcoming vacation, I am entirely assured that leaving my dog in Andrey's care is the best decision.

Andy has been our primary dog sitter and dog walker for over a year. He is professional, reliable…read moreand trustworthy. Our dogs absolutely love him as well.

This is a trek for me since I don't live in town but we started going there once we heard they let…read morethe dogs hang out all day outside and only kennel them for meal times and nighttime, vs the place closer to us where they kennel them for the majority of the time. Our dog seems more relaxed and tired when he's stayed here.

After multiple referrals from friends, we took our dog to Two Rock. After his evaluation, he was so…read moreexcited to come back and play. And on pick up our dog was happy, tired, washed and fluffed! So grateful to Sue and team!!

We only trust one place for our two dogs and that's the Wags Ranch in Novato. Our dogs are dropped…read moreoff happy and come home happy. We've been taking the our dogs to the Ranch for a few years now. One day I was dropping off our dogs, two women from the neighborhood were walking by. One turned to the other and said that the dogs are so nice here. A testament to Wags and how they care for the dogs.

Our dog Fiona gets so excited when we pull up to the ranch in Novato. She loves her time spent…read morethere. All the staff and owner are super attentive to any special request we have and her dietary needs. Having this area for her to roam, be with other dogs and know she's being well taken care of makes it easier for us to enjoy our vacations and ease our minds about her wellbeing. Wags dog boarding also picks her up from San Francisco and returns her to the city if we can't drop her personally so that is an awesome perk. We highly recommend Wags Dog Boarding and are so thankful they exist!

Reliable, friendly, competitively priced. Katia helped walk my 2 English Mastiffs while I was out…read moreof town. Highly recommend!