The service is usually OK, but I had a very unfortunte incident happen to me last week. I wished to…read morediscuss with the pharmacist if I could exchange a Hair Regrowth lotion he had recommend, explaining that my physician took a while to respond if I could use it due to my hypothyroidism. The lady in the store's entrance was quite rude - without any signs of empathy for my case, she did not allow me to speak to the pharmacist and ran to get a sign saying there were no returns. I am a law abiding citizen and would never despute their rules, but I had wished to speak to the pharmacist so that in the future he could recomend to clients to search for the lotion's restrictions in the internet before spending almost $100.00.

Excellent service! I am well taken care of…read more Scott has been very helpful, the entire staff is wonderful!

Horrible customer service! Went to make a return today and I was told that the return policy would…read morebe changed for me because the amount I was spending there wasn't worth their time. The man told me that the 14 day return policy is only for "normal" customers. I will never purchase another garment from this company again. Review is ZERO stars but I have to put one in to post this.

Awesome experience! I told the sales associate what I needed and she brought me so many options…read more Will definitely recommend to friends and work colleagues !

We had an appointment scheduled for 3:50 PM and arrived on time. We completed the preliminary test…read more(the one where you look into the machine at the little hot air balloon). During this time, Dr. Beauchamp was pacing back and forth, acknowledged us, and said, "I'll be right with you guys." However, at 4:12 PM, another patient was taken into the room instead. I asked an employee why we were being skipped since our appointment was at 3:50 PM, and she had no explanation. At that point, we decided to leave. We were already half an hour behind schedule, and no one could explain why. No thanks--I'll go where my time is respected.

We have been using Nepean Optometric for many years now and have never been disappointed in the…read moreservices they offer. They have never pressured us to buy any of their optical services (glasses etc.). We are all seniors and OHIP pays for our annual visits. Unlike one of the reviewers below, we have never had an issue with our appointments being cancelled or delayed. The doctors are professional and caring. The front office staff is very friendly, and welcoming. I highly recommend Nepean Optometric.

Wtf!!! I called the shoppers at 3pm on a Wednesday to order my medication and the pharmacist tells…read moreme "no problem sir, we have your meds available and your meds will be ready same day tomorrow". I take 4 different meds so I made sure to specify which one to the pharmacist. Unfortunately I couldn't get in the Thursday since I had last minute appointments scheduled so I had to come back on Friday. I usually get a text for when to pick up my meds but nothing so I assume that it will be "ready" on Friday. I come on Friday at noon on my lunch to find out they filled out the wrong meds!!! There was only one pharmacist on the floor!!! The meds they gave me was one of mine (keptra) but not the right one. I look in the bag to find they filled out 3 months worth of the wrong one. As the pharmacist looks in the back to try in fill the right meds(cenoblamate), she tells me that there's only has 50mg tablets and not 100mg and that she only has enough for two weeks. Once done completing my order she makes sure to order more meds to get them as soon as possible . It's a new med for me and she tells me she can only give me 2 weeks worth of the 100mg pills at a time when they have them. Why am I aloud to get 3 weeks Kepra but only 2 weeks or less of cenoblamate!!! I always get the same problem every time I walk in to the pharmacy for the 3 months of kepra vs the rest of my meds!!! As we finish the debacle, she wanted me to pay for both bags even if iit clearly states that my work insurance pays for it!!! I was so mad to the point that I wanted to talk to a manager. There was no manager in the building!!! wtf!!! Was told that the 3 bank street location are used same management. So she had to call him personally to know if I can get my meds under coverage. After some technical asking back and forth I didn't understand, they got fed up and let me leve with both bags for free. As I walk out I notice only one cashier and one employee in the makeup department. Don't you guys have training on everything!? Like shouldn't you come help us cashier? I had the same problem for two months with my other meds vs kepra!!! wtf!!! There was another 15 people behind me. I can't hendle this!!! Hire more staff or get your fucken shit together or I'm changing pharmacies!!!

Excellent customer service and wonderfully helpful staff throughout the store. Always something on…read moresale and great points system. My favourite Shoppers Drug Mart.

If you are looking for excellent personal service, and a great selection of medical and home health…read moresupplies at a great price, check out Quality Life Services. Tucked away on Industrial Road, they nevertheless handle all sort of purchases with sensitivity, tact and discretion. Skip the big impersonal health supply stores, and go here first. I have had nothing but positive experiences with this firm.

For seven years I suffered with the most uncomfortable hernia belt ever created. I was told by the…read morefitter Catherine Matthews that the company in Montreal that makes the belts won't make the back width wider than 6 inches. When you have all your intestines in your hernia and can only support them with a lousy 6 inches guess what happens? The belt buckles and leaves welts on your body. I even paid to have the belt adjusted but it was not an improvement. So after spending $500;$320 for the belt and $180 for the adjustment I got to suffer in a never ending catch 22. I needed to wear the belt so I could walk but couldn't wear it longer than a couple of hours at a shot b/c of the pinching and pain. Catherine - the fitter was a lovely person but they definitely need a new supply company that actually does a custom job! The sad truth is that I shopped around several medical supply stores and none of them could help me.

Recently ordered. Placed order in march Had no shipping…read moreconfirmation until may, and order came wrong. After waiting almost 3 months for this order with no update I tried to contact them. And that was the hardest task. All phone numbers displayed on website don't dial, say out of service. Or just blank tone is played. Some emails displayed on the website bounce back as well. The ones that went through had no response given. Face book has an auto response message and instagram doesn't accept messages. The phone number on the packages also don't work. Not sure how to get in contact so I'm leaving this review. Disappointed with the order and hoping a review here gets the right contact to fix this as I'd like the correct items I paid for.

I ordered $65 worth of hair color, now after three weeks I tried to contact them, their phone is…read morenot in service, emails don't work, their contact page is non responsive, and their toll free number goes directly to Bell Canada. I've made a BBB complaint and now have to get my bank involved. In looking on Google and MANY people have been ripped off recently. I'm so angry, but lucky it's not a lot more money. They've obviously gone out of business but have kept their site up and are taking people's money! June 2026.

Maybe 3 1/2 stars. We are having problems with our Samsung fridge, which all started because the…read moreice maker has never worked since we moved into this new (to us) home. After calling Samsung directly to find the replacement part, we visited a parts dealer in town - Reliable Parts. Although they were helpful to an extent, and they were right on track witht he same part as we had been advised by Samsung, Reliable didn't have the part in stock, and it would take 2 weeks to get it. Our problem is that it doesn't look exactly the same. But we were advised - yet again - to defrost the fridge manually. I don't think I'd ever buy a Samsung fridge again if I could avoid it!! I didn't know any manufacturer even made fridges that were NOT frost free anymore! Meanwhile, thank you to Reliable Parts for putting us on track.

The first time I had to call was for my Frigidaire washer machine. Guy over the phone was really…read morekind and helped me to find the right part for my door lock. Better than that, they were the first one around Ottawa-Gatineau that managed to have my part in stock. Part price was around 2-4$ cheaper than elsewhere. Second time was my dishwasher machine, still had the Part in stock. Last time was today for my washer machine again... They were the only one to have my door hinge in stock and it was cheaper.... Told the guy I was on my way from Gatineau. When I arrived the guy had already the box on the counter ready for me. Awesome customer service!

This business refuses people in wheelchairs and in fact even removed the ramps from behind the…read morestore that made it accessible. They have also made new changes since the fall of 2023 to the interior so that those with mobility issues are not able to be in the office even if they did have a portable ramp for the front of the store steps. This is a huge insult! In response to JM's comment. No, this is true as I was actually refused entry and my appointment cancelled due to my mobility issues. A portable, easy to lay down and lift up ramp would solve the issue. However, I was informed that this won't help as the office has changed inside so that I can't wheel about in there even if I did gain entry. There is no space, this is what I was told. JM, in response to your need for a larger space to serve everyone: And yet last year I was able to fit in the waiting area and get an exam. I don't think that your space has suddenly become smaller. And in regard to your landlord not supplying a portable, light weight, easy to carry and place on the step out front to make your store accessible: This isn't something that the landlord would need to install as it doesn't get installed and would work like moving a chair from one side of the room to another. There is no point in my continuing comments to these excuses that you are making as the bottom line is: My appointment was cancelled this year by your office due to my need for that portable ramp. I don't expect you to truly understand how bad this feels for me. After finding an optometrist last year, I now must start over due to something as simple and easy as a portable ramp.

Fantastic group of people. It's a quiet, comfortable place that will help you out guaranteed.read more