Give me the runaround! I speak to Frank, he says he'll call me next afternoon sInce he's so busy,…read morehe never calls back. This happened a couple of times. After a few weeks, have my husband call and speaks to Frank, makes an appointment for the next week, never showed up. I call him and he tells me he forgot. Terrible service and service man. Obviously wants no business! By the way, we were polite with him. Don't know what his problem is!

We were looking for a knee-scooter (knee-walker) for our daughter and her broken ankle. Apparently…read morethese are a hot item, as we were told by numerous calls (and lots of waiting on hold) to other medical supply places. Nobody had one. Luckily, I saw an ad for Economic-Medical. Called them and a helpful gentleman assured us they had them in stock for renting. So we headed over and got a two-month rental. We were given a thorough demonstration how it works--and the price was quite economical. The store had many types of scooters, walkers, canes and other health and mobility implements. Friendly and helpful --so glad we found them.

If you are looking for excellent personal service, and a great selection of medical and home health…read moresupplies at a great price, check out Quality Life Services. Tucked away on Industrial Road, they nevertheless handle all sort of purchases with sensitivity, tact and discretion. Skip the big impersonal health supply stores, and go here first. I have had nothing but positive experiences with this firm.

For seven years I suffered with the most uncomfortable hernia belt ever created. I was told by the…read morefitter Catherine Matthews that the company in Montreal that makes the belts won't make the back width wider than 6 inches. When you have all your intestines in your hernia and can only support them with a lousy 6 inches guess what happens? The belt buckles and leaves welts on your body. I even paid to have the belt adjusted but it was not an improvement. So after spending $500;$320 for the belt and $180 for the adjustment I got to suffer in a never ending catch 22. I needed to wear the belt so I could walk but couldn't wear it longer than a couple of hours at a shot b/c of the pinching and pain. Catherine - the fitter was a lovely person but they definitely need a new supply company that actually does a custom job! The sad truth is that I shopped around several medical supply stores and none of them could help me.

I what to say how pleased & delighted we were with the quick response to my request for…read moreinformation, coming to the house for an assessment, quote, ordering stair lift & having it installed . Brian was the person from start to finish & we could not of had anyone better. His personality & personal touch is really what made me go with Silver Cross. Pete & Norm who helped install the chair were great, very professional & very clean. You would'nt have known they had been there. If I had any other needs that my mom required, I would not hesitate to call. Thanks Brian you made my Mom a very safe & happy person.

Excellent company with a decent selection of medical items. They are a smaller, but i have found…read morethere is much more customer service and knowledgeable staff. Having issues with CPAP, the therapist went above an beyond to assist what others such as WellWise wouldn't be able to. They actually have a Respiratory Therapist that has years and years of experience and can personally relate to CPAP struggles! I've also booked a hospital bed rental for my grandpa when he needed it and things went very smoothly. Great work!

6 months of hell…read more Dealing with this company is a joke. One would think that if someone was dealing with people that need mobility devices, they would have compassion and make an effort to accommodate them. This company throws a chair at you no matter if it fits, and then tries to make adjustments with foam and cushions. Repeatedly. Doesn't matter if the chair actually fits the person in question. Doing more damage to the injured person is not a good way to do business and opens themselves up to losing said business. Piecemeal fixes are not what this is about and can actually further the damage the injured person has sustained. I recommend passing this company by and finding a business that actually cares more about the person and less about the money 8 months of hell continued... Nothing has changed. They are lazy uncaring and couldn't do anything right if they had an ethics manual. As I've said before...AVOID THIS COMPANY. THEY ARE A MONEY GRUBBING, LYING, OVERPRICED, UNCARING, SLACKING,HAVE NO PROFESSIONAL MORALS BUSINESS. Amit (the owner?) is all of the above and more. He leaves people for days without their needs. He tries to rig wheelchairs to fit the patient instead of getting them one that fits, he has left patients waiting for days for a bed move!!!!! What does a patient do with just a mattress on the floor???? They are not BBB accredited, indeed they have an F rating. If I could rate them below one star it would be -5! Again, please avoid this company for you and your loved ones. You will get nothing but problems and grief

I notice when they (Sales Person) come to your home they are very nice but once you sign the paper…read morethey treat you like crap from the one that sold you the chair. But the service is great when you get a flat if it's the morning they try and usually most of the time come out and fix it if it's the afternoon you get a flat they come out the next morning. You can show up at the centre and they take it in while you wait.

I have to disagree strongly with the only other review posted concerning Canada Care Medical. I…read morehave dealt with them recently and extensively and have found them extremely knowledgeable, helpful, and really willing to try to solve problems (and the problems can be complex). Product knowledge and taking the time to understand needs are essential in this type of business. From me they get five stars.

Horrible customer service. My apnea machine ac adapter broke on weekend and I could not use the…read moremachine for three day. I had a headache and when I showed up at medigas on carling the receptionist was not helpful. She asked if I made an appointment and I said I left message but no one called back. She literally made a grunting noise. I told her I simply needed a new adapter. She was so mean and she could not care less about my situation. I felt that I was bothering her. I have been going to medigas for years but will now go somewhere else. I see that the reviews are averaging a 3. That is indicative of a problem.

A follow-up to my last review. Several days after my last…read moretelephone call to Phillips and the day after another email complaint to Phillips and Medigas - and within a day of posting my review on Yelp - I received an apologetic phone call from Medigas and was told that a new CPAP machine was being sent immediately to the Carling Ave. location and that I could pick it up as soon as the next day. I called that location and immediately was given an appointment with the Respiratory Therapist. I now have the new machine at home and can only hope that using the old one for so long, (several years prior to the recall and replacement), has not planted the seeds for future respiratory problems. There is no way of knowing just what prompted this immediate response. I doubt it was the call to Phillips. It might have been the email to Medigas. However, I can't help but wonder if this Yelp review didn't get noticed and light a fire under these folks. I only hope that others in the same predicament as me are getting things sorted out as well.

I was checking online this week looking for a local massage therapy clinic in CP. I saw an opening…read moreat Houle Healthcare. Rather than just booking online, I also called to confirm the opening, actually speaking with Jeremy Houle , Owner & CEO of Houle Healthcare, who confirmed the opening, I was booking online for Thursday Nov 2nd at 8am I arrived Thursday at 7:50 am for my 8:00am appointment, with nobody at the clinic, it was closed. I waited until 8:15, still no activity. I called the office and left a message letting them know that I arrived at the appropriate time and would appreciate a call back. I called again at 9:00am and spoke with reception explaining the situation and that I would like to know what happed. At 9:30am I received a very apologetic call from Jeremy Houle, Owner & CEO of Houle Healthcare, stating that he did not receive the appointment notice, which I booked and confirmed with him, while on the phone Tuesday. However he wanted to make amends and reschedule for 8am Friday, which is his usual day off. I accepted because I really need a massage. I arrived at 7:50am this morning, ready for my 8:00am appointment. The office was closed. The front desk person arrived at 8:10. I went in , told her I had a 8am massage appointment with Jeremy Houle, Owner & CEO of Houle Healthcare. She looked at me totally confused I explained the situation, she apologized and said she would call Jeremy, Owner & CEO of Houle Healthcare. I told her not to bother, I have a job, where I actually need to show up on time for. Now if I had missed both appointments without any notification, I would definitely be billed for both I have no idea what kind of massage Jeremy Houle gives, especially since he the Owner & CEO of Houle Healthcare. However, his customer service is terrible

From the owner: Since 2014, Houle Healthcare has proudly served the Ottawa and Valley communities. We are locally…read moreowned and dedicated to helping patients of all ages, from children to young adults and the young at heart. Our Services: Medical Equipment Sales and Rentals: Discover a wide range of top-brand medical equipment, including wheelchairs, walkers, hospital beds, patient lifts, lift chairs, mobility scooters, electric wheelchairs, and travel wheelchairs. Certified Repairs: Our skilled technicians ensure your equipment is always in top condition. Professional Appointments: Schedule with our regulated healthcare professionals for personalized consultations and care. Our Mission: At Houle Healthcare, our goal is to help you regain mobility, independence, and quality of life. We offer comprehensive, customized, and evidence-based solutions tailored to your unique needs. Whether you require physical therapies or specialized equipment, we are here to guide you through the latest advancements in modern science and technology. Contact Us: Call us today at (613) 257-2264 to learn more about how we can support your health and mobility needs.