The ladies who schedule appts are very friendly. No grumpiness on the phone. Techs arrive on time and are courteous. I call them when needed. Rates are comparable to others. read more

Had my whole house repiped by Hansen. The work was done in one day, but not a week later I noticed a leak under the sink. The panel to get into my attic also looks to be cracked when it wasn't before this repair. read more

Erik and Micheal were fast, thorough and excellent communicators, they made sure we understood everything about our plumbing issues. So extremely helpful! Thank you! read more

Very upset that I had a garbage disposal removed and it is now leaking where the new replacement pipes are. The company came out and said the previous worker did not put the screws in properly and that's why it's leaking. They added screws and it's still leaking. Now I have to call another company to fix this companies bad repair work. I am very angry. The rude female employee on the phone told me that all supervisors were out and basically Its my choice to use another company. I will be given an estimate and charged again for work that wasn't done properly the first time. I will never use them again. Poor workmanship and poor customer service. read more

Our water heater was not working properly and therefore we did not have hot water. We have previously used Hansen for several jobs and thought of them first. The technician arrived and met with my mom and began "repairing" the water heater. He then subsequently spoke with me, the homeowner, and advised that the water heater needed to be replaced. He did not discuss what was "wrong" but just insisted that it was old and just needed to be replaced and a repair would lead to more issues. The original quote for what he called a re-build was around $400 and the replacement was close to $2000. Based on his professional recommendation, we opted to replace the water heater bc he stated repairing was a waste of money and would lead to more issues. He returned the following day at 7:30pm to begin the replacement work. At around 10:30pm the job was completed and he advised it would take 45 mins or so for the hot water to begin working. It never did. We called the following day and scheduled another appointment. We had checked the breakers inside at the urging of a family member and mentioned that to the technician and asked if he could check the outdoor breakers. And miraculously, the problem was resolved bc the breaker was tripped. The issue at this juncture is the repair would have been suitable had the technician simply checked the breakers before doing any work. While we ultimately would have replaced the water heater at some future date, we have now lost confidence in Hansen's ability to be thorough in their inspection and recommendations. Today, they lost a customer because not only was the office manager defensive, she was condescending and didn't even so much as offer an apology for what transpired. The technician at least did apologize for the oversight and I respect that. We essentially paid well in advance for a "potential" future problem! I guess we learned that we must be an expert at home repairs so that we can validate a technician's thoroughness... read more

Thank you Dominic! Very professional and personable, got our problem fixed in no time. We hade a great experience especially since it was Saturday at 5 pm when I called! Even the price was reasonable. read more

When I called, the receptionist was rude and didn't understand what a drain problem was...do not recommend.

This company has obviously grown beyond its capabilities to keep up and provide the type of customer service they used to provided. When a company does not scale its business to its growth, there is only one direction to go, and that is down. Made an appointment almost a month in advance for plumbing, and on the day they were to come out after waiting all afternoon, I called them at 4:45 to ask where they were, and the scheduler said they were too busy to come to my appointment and that it would be next week before they could reschedule - I said, no thanks because I had already taken off work to meet them for this appointment that I made a month in advance. She also said she called me -- but that was not true, because there was no incoming, no missed calls from Hansen. I have to say I do not recommend that you waste your time for any of their companies - they have grown too fast and have not adjusted their business to that growth. read more

After installing my hot water heater the plumber or his assistant step through my joist and cracked my. They didn't have the common courtesy to tell me what they had done. read more

Would give zero stars if possible. I bought a home from an investor recently. The investor bought the home out of foreclosure, gutted the home, and put two 5 ton Trane units in by Hanson. Well over $30k. Hanson gave an additional 3 year free maintenance and a twice a year inspection along with the 10 year warranty. We bought the unit directly from investors/builders, we were the first owners and first to live in the home. After just a couple of months of living there, Hanson called to do their first inspection, cleaning, etc. They came and did an inspection etc then charged a $70...we refused because we were told that there was a 3 year free maintenance. Hanson told us that they were considering the investors/builder as first owner, and that it was nontransferrable. THAT IS SUCH CRAP! SHAME ON YOU HANSON! WE WILL NEVER USE THEM FOR ANYTHING, AND HAVE MADE SURE EVERYONE KNOWS WHAT A SCAM THEY ARE. Hanson was a great company at one time, but this mew owner is a POS. DO NOT USE THIS COMPANY. read more

I had a water heater replaced by them last week. The tech came out and gave me a quote to replace the unit. I was not happy with the product that was installed because I was not given proper details during the quote (my fault for not asking and the techs for not being more defined). In a nutshell, when I accepted the quote I thought I was getting a better product than what was installed and I didn't realize what I got until it was too late. I do feel I was over charged for what was installed and probably would have priced other companies. All in all the install techs were prompt, pleasant, and seemed to do a good job. My negative review is based on the rude and demeaning phone call I received from their plumbing manager after I requested a detailed invoice (which they still can not produce). The belittling way he spoke to me was not ok and his argumentative disposition was uncalled for. He was acting like I was asking for my money back or a discount (which I never did) and totally blamed me for not being a more informed buyer. Overall honest review: prompt, pleasant office staff, over priced, and terrible customer service/management. Get everything in writing and ask for details! read more

I would give zero Stars but that's not an option these people have completely changed since I first got involved with them and Bo was one of the owners . They never want to give you a time frame that they will come out they want you to sit there and wait all day . So I had an appointment scheduled for yesterday and it rained the first part of the morning and was completely clear at my house the afternoon. So they call up and say they can't come due to it raining and I told the girl it was not raining at my house and was not going to be any more that day according to the radar . So we reschedule for today . So when I called and asked where the plumber was the rude front desk people said he has several jobs before years and could not tell me a time frame . So I told them that I would call back and reschedule . So I called back about an hour later talk to another girl who is not necessarily beaufortly rude but the attitude is they don't give a crap . She said they already canceled my appointment since I was going to call back and reschedule and they had several emergencies come up . Right. I told her the guy could go ahead and come out today but he would have to call me ahead of time and make sure I'm here because I'm not going to wait all day for them . She started giving me excuses and then I said never mind just cancel my appointment and I will never deal with y'all again. It's a shame because when Bo was co-owner things were good. Now they expect you to be around every second of the day waiting on them . There is no reason they cannot give you a time frame . And to top it off the girls who answer the phone have an attitude and you can tell they don't give a rip they're not interested in customer service . I won't be back read more

I have had to contact Hansen plumbing 4 different time in the last month. Each time they were professional, compassionate, understanding and they got what I needed done quickly and they cleaned up afterwards. I have now just added them to my phone contacts so I don't have to look them up in the internet. read more

They are not not dependable and don't stand by what they print. I paid for several visits and repairs for same toilet and for AC issues. Electricians did sloppy work and didn't finish details. Fee is too high for the poor results and effort required by me. read more