I hate leaving bad reviews. As someone who genuinely enjoys leaving great reviews for businesses…read morewherever I go, I always try to give companies a second chance or resolve things privately before going this route. Unfortunately, in this situation, I do feel like sharing my experience is necessary. I have been a loyal customer at the Club Car Wash location on Walton in Bentonville for several years and have never had a single issue until October 8. In the middle of the wash, my car suddenly moved backward slightly, then forward, repeated the motion again, and then jolted hard and stopped. Immediately after that, everything in the wash shut down. My car was in neutral the entire time, hands off the wheel, foot off the brake, exactly as I always do. Because of how close the cars are in the tunnel, the truck behind me rolled forward and bumped into my vehicle. One of the attendants came to my window right after it happened and asked if I had touched anything or if my car was still in neutral. I told him no and showed him that it was. He confirmed it and told me he would restart the wash. When everything powered back on, I pulled forward to vacuum, and the driver behind me told me that he had hit my car. We did not exchange information, but he mentioned that his wife was currently going through a claims process with the same company at a different location for a separate issue with her vehicle. The attendants said their company had just switched to a brand new insurance or claims process that same day. They took my insurance information and the information from the other driver and said I would be receiving something from their insurance team soon. About an hour after I left, I received an email saying my incident was under review and that someone would follow up with me. A couple of days later, I received another email saying that I was at fault and that they would not be helping me. I responded and explained that I was absolutely not at fault and asked them to preserve the video and provide a better explanation. I never received a response. Later, I went ahead and called the car wash myself. The automated system routed me to a claims specialist. She told me she received permission to send me the footage and then suggested on the phone that maybe my tire went off track or that I did something to the vehicle. I did not touch anything, and the footage does not show any driver error. It shows my car trying to move forward but not being able to, almost like it could not make it through the brush area. The movement is forward then back then forward again, and then it abruptly stops. The truck behind me continues moving forward the entire time, which strongly points to a system or track issue, not something I caused. What makes this even more concerning is that the wife of the driver behind me later found my post online and told me that the car wash told them they could not help them either and that they needed to contact me directly, even though we never exchanged information that day. I understand the normal risks of cosmetic damage at a car wash, but this was a mechanical failure inside the tunnel that involved more than one vehicle. The way the situation was handled and the lack of communication afterward has been extremely disappointing. I have always followed their instructions exactly and expected the company to handle this professionally. I unfortunately canceled my membership, which is a bummer because the Walton location was very convenient for me. I switched to Glide Express Car Wash because they have actual spacing rules for how far apart cars must be when going through the tunnel. It was refreshing to see that, because at Club Car Wash they pack cars in almost bumper to bumper. I do not recommend this car wash anymore, not because the wash itself is bad, but because it is clear that if something happens that is not your fault, you will be held one hundred percent responsible for it. I am now taking action and will be fighting for this to be resolved. I am not letting this go.

On Rainbow Curve in Bentonville. Staff friendly. Provided a clean moist towel for interior (and…read moreexterior) wipe down. There's a receptacle for used towel to place it in when done. Vacuums are powerful. Carwash is automatic and we went through without any incidents or damage. Will return.