I cannot say enough good things about Janice Reichert who I have been seeing at Berkshire…read morePsychiatric for medication management of my depression and anxiety. When the current meds I was taking failed to help following the death of my beloved grandmother, Janice rolled up her sleeves and got to work looking for a solution. Janice might not be a "Chatty Cathy," but that's why I have a dog AND a therapist, however, Janice did spend a good amount of 1:1 time working with me learning what had transpired and what I was experiencing until she found a NEW combination of antidepressants and something to treat my anxiety and current insomnia in a safe but effective manner. Janice Reichert is an extremely intelligent woman and incredibly knowledgeable when it comes to medications and how they work in the body and interact with other meds. Those who find her cold may be misinterpreting the wheels that are always turning in her brain. I have witnessed first hand as she critically thinks of ways to help put her patients back on the road to solid mental health. I thank God that Janice was able to help me through one of the darkest periods of my life. Her knowledge of what meds would work for my chronic depression and acute symptoms no doubt helped pull me out of my deep depression and gave me back my life again. Thank you, Janice!

I am writing about this disgusting incident immediately after it happened because I do not want to…read moreforget one thing my wife had to endure. This morning on January 22, 2020 I received a text message from my wife telling me she was having suicidal thoughts. She has had depression issues for a few years & has been spiraling the past few months. I got her to come home from work & we decided to make an appt with her psychiatrist Janice Reichert at Berkshire Psychiatric & Behavioral Health Service. The secretary got her an emergency appointment at 12:15. We checked in at 11:55am & from the moment Janice walked out she had an attitude--she calls my wife's name & rolls her eyes. My wife politely asks her if she minds if I join them for the session. Janice just walked away w/o answering. She stood at her office door & my wife asked again if she minds for me to join them-- she just shrugged her shoulders & walked into her office to sit down at her desk. We followed in, my wife sat beside the desk & I took a seat on the couch across the room. Janice proceeded to quickly ramble off a time table of my wife's previous sessions & medications. Then Janice looks at my wife & says "now I get a note on my desk saying your suicidal." Janice rolls her eyes & says "so what do you want me to do" with her hands in the air. My wife was speechless, she immediately started tearing up & wanted to leave. At this point I stepped in & explained my wife has been seeing a therapist & has been on and off different medications for years but nothing seems to be working. If you know anything about depression, it is all trial and error trying to find one that works.... "she here is looking for help!" Janice proceeds to tell me if I'd stop talking over her she can explain. So I sit back & say please do... She proceeded to say the same exact things she said when we walked in, with more detail--Exact dates & exact medications. She finishes by saying "these pills aren't magic". The whole time rolling her eyes & talking down to my wife and I. It was the most disgusting & unprofessional thing I have ever witness in my life. At this point, my wife was sobbing & she proceeded to leave the room into the waiting area crying uncontrollably and calling for me to follow. Saying "I just want to leave". Before I left the room I told Janice her actions were unacceptable. Treating a person who already feels helpless & worthless the way she did was completely unacceptable. My wife came to you for help, You should be f***ing ashamed of yourself. I got the company managers # to file a complaint before we left. We are now on our way to the hospital. After this treatment, my wife is asking to be admitted. Only now did I realize that when the emergency appointment was scheduled it was probably scheduled during Janice's lunch break. I guess lunch is more important to Janice then my wife's life. I think Janice is in the wrong profession!!!!!!!! If I were not there to witness it myself I'm not even sure I would have comprehended the ugliness this woman treated my wife with. On the ride home my wife told me If I were not with her this could have possibly pushed her over the edge. I'm sharing this so it doesn't happen to anyone else. Please share, it may save a life!

my son was treated very bad by staff on unit 7 night shaffed 3/6/.26 to 3/11/26 john g he still…read morevery upset as of 3/19/26 never go there''

Having been sent on a 302 recently I was originally not open to treatment and struggling to not…read moreresist treatment for so long. If it hadn't been for the one psychiatrist who really saw past my borderline and offered me the chance to sign myself into treatment I really do believe I would've come home and repeated the same behavior. I loved the one therapist Jose, and the one night nurse Ashley would really helped to understand me, if it wasn't for all three of these amazing people I don't know where'd I be today.

The staff there were like electric switches . Sometimes nice and other times nasty. One nurse in…read moregeneral was always about herself. Always telling me how I should feel. I fell and got hurt badly. She in turn told staff that there was nothing wrong with me. Told me I had to sit up. I couldn't move my leg or my arm. Bleeding badly out my left knee, she finally ask for a ambulance. Told ambulance tex that I refused to help myself. To find out my left leg was broken and so was my right arm. She told me before I left that "I guess you bought your ticket out of here.

Horrid facility. Staff very mean non caring. Should be closed down. Very difficult to have a…read moremedication adjustment.

Counselor was not helpful. Would forget to call when I had an appointment. Made me give my credit…read morecard info so they could take money out of my account that insurance didn't cover. Then took money out of my account for appointments I didn't have. AND the billing department won't answer calls or call back!!!

Very unprofessional doctor who does not provide care requested but is more focused on testing that…read morewas not requested nor needed for therapy by insurance. She lied and said my insurance required the testing for a diagnosis. No I've has talk therapy for years and my insurance has always paid. So I paid the 125 dollars for 2 testing sessions for a total of 250, out of pocket because guess what my insurance does not cover the testing I necer requested or needed. They overcharged my co-pay by 15 dollars four times and argued they only owed me 50? Um 15 x 4 is 60 dollars no matter who does the math. Could not provide proof my insurance did not cover a 10 dollar charge. However I just want away from these crooks so fine just refund 50 so I can be done with you thieves. Nope now they ate ignoring multiple requests in writing for my credit card to ge credited. It has been 3 weeks with zero refund. I terminated the relationship and still no refund. This business is a scam. They are crooks stealing money from the vulnerable. They need to be raided and arrested.

An MD highly unprofessional from care. I suffer with PTSD after I served in the US Military. The MD…read moreblatantly billed me in excess of $300 last month, and the MD misdiagnosed me,