I Purchased a bevelled mirror to attach to the wall of my brand new bathroom. Also Purchased the…read moreappropriate silicon glue and double sided tape to attach the mirror to the wall from Willoughby glass at extra cost so as to eliminate any errors with the installation. I had a qualified licenced plumber install the mirror for me, and the mirror fell off the wall after 15 minutes after installation as the double sided tape failed to adhere to the wall as it was obviously old stock that was not up to the job of holding the mirror in place long enough for the silicon glue to set. At the time of purchase I was advised the installation costs were more than the cost of the mirror itself, and it would be an easy installation if done by myself. After the mirror fell off the wall I offered the company to attend my residence which is 5 mins from the place of purchase to see for themselves that no error was made on our part with the installation, and this was declined, they blamed my tiles for the problem, even though they are completely flat with no texture. I attended the shop for replacement and this was declined even when presented with the faulty remains of the mirror with the failed double sided tape present for inspection. I presented the mirror to Willoughby Glass for replacement and it was declined. I would highly recommend not using this company for any services, as they are rude and lack any kind of after sales service even when they are at fault with the supply of faulty products, in this case the tape which is the most important part of the installation.

They will not honour the warranty and make excuses so they can charge you for the repairs of what…read moreit should have been repaired under there warranty.

Had an Awesome experience with these guys. They initially came out for a completely free quote. I…read morewas surprised to see an actual trade qualified guy turn up to do the quote. He then measured up and gave me the quote in like 30 minutes! No going back to the and potentially never hearing from them again (happened to me twice before getting these guys). So approval was given. They custom made each window to fit specifically in the hole! thought that was pretty cool rather than having to 'make a standard size fit'. Installers came out, they were there for 2 days installing all the windows. I had to go to work, but at the end of each day, my house was tidy and clean! Certainly did not expect that. All rubbish removed. Certainly impressed. Its been 2 years, everything is still working perfect and just like the day they installed it. Like I said, Awesome experience.

From the owner: The supply and installation of aluminium windows and doors into existing homes.read more