i'd give negative stars if i could. horrible, dishonest. sickening…read more
vastly overcharged me for laundering and folding 5 pair of scrub pants (weigh literally 2lbs, total).
every single conversation with them, or voicemail, or text, they changed their story on how they charge, what they charge, what my items weighed.
first, they changed prices on laundering and folding; originally said $1.75 per pound; later conversation, they said that's the old pricing, it's really $1.95 per pound. next conversation, "there's a $10 minimum".
they said they'd wash and fold, and inspect each item, and if dry cleaning were needed, they'd add that. still folding, not pressing.
i delivered the items, and the lady at the desk says my instructions were too complicated so the pants would likely not be folded right (i wanted them folded with the crease in the front) ??too complicated?
i get home, and the ticket says that the wash and fold would total $35!! ie $7 per item!!!.
i call and leave a message saying my items are by the pound, leave a text with the same message. total cannot be $7 per item
next: i go to pick up the items (should be $10 max), and the price is over 23$ ???
the guy at the desk argues that there is no such thing as by the pound!! he's literally arguing!
then he changes his argument: he says the charge is high because the manager decided to charge me half-way between the correct price of $10 and the wrong price of $35 ????
and he insists the items are twelve pounds. i asked if i could weigh them right then and there, and he says we can't weigh them, we have no scales.
i went to hyvee, who weighed the items on their mail scale, and it came to 2lbs, 5.6oz (after tlc put items in plastic bags, so pants, alone, weighed less).
i go back to tlc. i told him i'd go to the other tlc and weigh it. he argues that the person at the other store --can't weigh them--- because she doesn't know where the scale is. ???
he's lying so fast, it's sickening.
i leave another message for the manager.
she calls and says that there really isn't a $10 minimum. it's actually a 6pound minimum.
??? what????
even if that's correct, doesn't explain 23$!!!
so she says well, we had to dry clean an item because one of the items had a stain,
that does not explain claiming the items are twelve pounds.
she says well, we must dry clean everything if we dry clean one item in the order!!
therefore, the 6 pounds was doubled to 12 pounds!!
then she calculates something, -makes no sense- and says ok, we will give you 3$ credit on your next order.
my next order? you think i'm coming back??
