I would like to take a minute to thank all of those at BASS Surgery Center for being the BEST in…read morethe business. Dr. Adam Brooks is one of the Very Best Orthopedic Surgeons around! His knowledge and expertise is Second to none. His background speaks for itself. His desire to be the best, shows. From his bedside manner to concern.and everything in between, is absolutely, Par Excellence!! His staff, from the receptionist on up to his assistants,is absolutely the Best there is. The quality of care, to compassion they share is something far beyond the word of Amazing. I can't thank BASS enough for all the love and kindness shown toward me while under going my Total Knee Replacement . Every one at BASS has made this experience, one I will never forget, but one I will cherish for the rest of my life, they will never be forgotten, but always remembered. Thank you, Dr. Brooks, for everything. This is one of the best Christmas Presents, I could have ever received. Merry Christmas, to all of you at BASS, and may 2024 bring you the best ever, after all, the Best only deserves the Best. Thank you, Robert Cornelison.

You won't think it's a surgery center , you're waiting like you're in for office visit , waiting…read morearea is small, but the care and the doctors are excellent but it's not for me , I prefer a larger surgery center or in a hospital

Dr. Feng probably saved my life. At the end of my hip follow-up appointment, he asked if I had any…read moreother concerns. I had recently undergone back surgery and mentioned that my leg had been hurting. Even though I was there for my hip, Dr. Feng immediately took the concern seriously. He stopped what he was doing, performed a thorough examination of both of my legs, and told me he was concerned I might have blood clots. He sent me directly to the hospital for testing, where it was confirmed that I had blood clots in both legs. I am incredibly grateful for Dr. Feng's attentiveness, compassion, and professionalism. His willingness to listen caretully and go beyond the immediate reason for my visit made all the difference. I truly believe his actions may have saved my life, and I will always be thankful to have had him as my doctor.

Absolutely disorganized staff. They gave me an appointment for 2pm but doc didn't show up to see me…read moretill 3 pm. They claim to charge $75 for patient delays but are okay with making patients wait for over an hour. The staff was extremely unprofessional and bad at their job of pulling up reports before doc came in, which caused further delay. Care quality was just about okay. I wish there was a way to resolve their tardiness.

Dr nelles and Dr Harris were both my surgeons and I'm sad that he's gone down south to bigger or…read morebetter cause I'm not better yet!

Care was very well thought out. Exercises were streamlined to my injury. Care team was very…read morefocused on form and accuracy while performing individual Exercises. My Care team were all knowledgeable, personable, and encouraging in my journey. The office staff were always helpful, courteous and kind. The entire experience was EXCELLENT

Yes they were quick and courteous. If you need to get tested this is the place to go.read more

I dropped my daughter off and was treated so rudely by front desk staff. Then they call Capri…read more She said she was the owner what horrible service I received I had to leave and go somewhere else. Sue was sick and they wouldn't help us behave she couldn't find her ID. do not go here

If you are scheduled for a procedure at Premiere Surgery Center, I highly recommend reading this…read morereview. I was scheduled for an outpatient procedure at Premiere Surgery Center in Concord, CA. Although I have undergone several similar procedures with the same doctor, this was my first visit to PSC. I checked Yelp reviews before my procedure and became concerned by what I was reading, particularly the more recent reviews, ranging from about 26 days to a year old. There was enough consistency in the complaints that I felt I needed to address my concerns. I called PSC and asked to speak with an administrator. I was told the administrator was out and there was no one available. I then asked to speak with a charge nurse or floor supervisor. This was around 10:00 a.m. I was told a nurse would call me. By 2:00 p.m., I had not received a call, so I called again and was assured I would receive a call before the end of the day. By 4:45 p.m., I still had not received a call, so I called again. There was some confusion, but I was eventually connected with a nurse. I explained my concerns. She was already aware of the negative Yelp reviews and was extremely professional, personable and reassuring. She shared her history with PSC and my doctor and took the time to address every concern I had -- and then some. That conversation completely changed my anxiety level. She was confident and knowledgeable, and I felt much more comfortable going into my procedure. She also told me the procedure room would be very cold and suggested appropriate clothing. I asked whether completing the patient forms online would save time. She confirmed the forms were current and that completing them in advance would reduce my waiting time. The morning of my procedure, I arrived with my paperwork completed. PSC asks that your driver wait outside, but if you need someone with you for support, they do not object. Upon entering, I was greeted and my initial information was taken. I was directed to the registration/waiting area, which had quite a few people waiting but was comfortable. The reception staff were personable, organized and clear. Because I had completed my forms, this part went quickly, and I was called to the back within about 10 minutes. As I walked into the pre-op area, I immediately noticed that it was clean, organized and comfortable. There were large, puffy, cushioned chairs covered with clean sheets, with individual areas separated by curtains. The chairs were comfortable and much more inviting than I expected. The pre-op area was not large, but it was arranged efficiently. Even as more patients arrived, it never felt chaotic or overwhelming. Privacy was consistently respected, and the bathroom was extremely clean. My nurse, Myra, was very pleasant. She explained the procedure and started my IV quickly and easily, which I particularly appreciated because I am not a fan of IVs! She also respected my request regarding IV placement, which had been documented during my previous telephone conversation. I felt that someone had actually listened to me. About 12 minutes later, RN Chantel took me to the procedure room, only about five minutes past my scheduled time. She was extremely personable, confident and reassuring. As I walked through the facility, I paid attention to my surroundings because of the concerns I had developed from the reviews. What I saw was clean, orderly and well maintained. Yes, some spaces were small and some furniture was aged, but nothing was unacceptable. I saw no reason to be concerned about the size of the rooms. The procedure room was clean and organized, with equipment and supplies arranged in an orderly manner. I felt confident that I was in a professional medical facility. By this point, I was completely at ease. Once I saw my doctor, Dr. Hou, everything remained calm and went smoothly. Afterward, I was taken by wheelchair to recovery, monitored, given water and crackers, and checked several times before being wheeled out to my waiting ride. A special thank you to Myra, Chantel, Aeyzah, Hanna, Christine and, of course, Dr. Hou. I also want to recognize the registration staff, whose names I unfortunately did not get. My experience at Premiere Surgery Center was extremely positive, and I felt secure in the environment. I am not discounting the experiences described in other Yelp reviews. Everyone's experience is personal, and I can only speak to mine. However, I did not see or experience the issues described in the negative reviews I had read. In fact, my experience was quite the opposite. Based on my experience, it is clear PSC takes pride in the service they provide. Everyone I encountered was professional, personable, respectful and attentive. Most importantly, Thank you, Dr. Hou and the entire PSC family, for taking such good care of me.

Another Reviewer compared the waiting room to the DMV and that is accurate: it's crowded, people…read moretalking loudly, one woman was using the speakerphone option on her cellphone (so everyone got to listen in on this persons inane conversation for about five minutes), then she started up conversations with the poor people around her about the stupidest topics which were seemingly picked at random in her hamster-wheel of a mind. At one point, I was (thiiiiis close) to asking her to pleeeeeeaaaase shut the heck up but I was saved by the bell when my name was called. Behind the door in the receiving/prep room it looks and sounds like a Detroit assembly line. Nurses/techs are quickly moving hither, thither and yon at blinding speed, loudly speaking to patients and each another and lowering gurneys, with patients onboard for the ride, with audible "thunks". (They even return sedated patients back into the prep room after their procedure right there in front of God and everybody! I wouldn't have believed it if I hadn't seen it with my own two eyes.) Yes, the prep room has privacy curtains but they're not fully closed so neither your privacy nor dignity are their concern. *Truly, there is nothing even remotely comforting or calming whatsoever about being in the prep room, where efficiency at all costs presumably reigns supreme.* To whit, I saw the physician that would perform my procedure greet a patient, then see them taken to the surgical suite, perform the procedure, return and greet another patient from whom he was removing cancerous polyps in his colon (I know this because as I mentioned before, everyone can hear everything in the prep room), perform the procedure and return to the prep room for me--all within the span of 25-30 minutes! Like I said, efficiency reigns supreme! In the surgical suite I was briefly acknowledged by the doctor performing my endoscopy and no one else. The anesthesiologist walked over, checked my IV line and I asked him if he was using propofol to which he literally grunted in the affirmative, then walked away while a surgical tech unceremoniously placed an oral bite block in my mouth (no explanation, just ruthless efficiency). The anesthesiologist returned, juiced me up with a fresh dose of "Milk of Amnesia" and down I went. I woke up in the prep room after obviously being wheeled back under sedation in front of the other patients-in-waiting, my "privacy" curtain hurriedly "closed" and I was told to get dressed. (For all intents and purposes she might as well have told me to hurry up and clear out.) The physician arrived at my bedside (gurneyside?) and provided me with the paperwork and photos of my procedure, asked if I had any questions, to which I had none because I was still a bit foggy, and promptly beat feet for the next patient. Efficiency at all costs. Seriously, it was a dystopian wonder to behold. I would not have been surprised in the slightest if the shady doctor from the Simpsons walked in and said, "Hiiii, everybody!" Yes, it's like that. One bright note: the nurse who ran my IV, Stephanie, did a superior job! Quick, virtually painless (really just felt like a tiny pinprick on the top of the skin), no bruising and only the smallest dot on my hand afterwards. Give her a raise--she's fantastic!

I have been coming to Clayton Valley Medical for over 20 years, when only Dr. Kaplan was here. Dr…read more Tomsky has been my family physician for the past 10 years and she is wonderful. So are the P.A.'s! Their hours are very convenient, with appointments available until 8:45pm two nights a week. Everyone is professional and polite, and when you leave a voicemail they actually call you back! I originally lived in Clayton, but Dr. Tomsky is so good we continue to see her even though we are in Martinez now. I would highly recommend Clayton Valley Medical!

Wonderful providers, staff and care I no longer live down the street but still go here for my…read morecare. I always feel heard and not dismissed. Thank you!

I've been involved in Pain management for 20 years. Chronic pain. I've been thru the whole gamete…read moreof all types. It's pretty much chaos a lot of stress is evident. I've started at PMC about 10 Years ago. Back to Get my spinal cord Stimulator replaced. I can not express enough the positive energy and kindness from walking in the door to my nurse to Doctor Longton. I'm not here to get drugs. Been There I'm want more choices than Drugs it's down hill To be sure I'm so impressed by the timely service to feeling like they care. Refreshing. Thank you to all the office staff. Nice to know in the world of pain there is a caring place to go To get help.

I am extremely disappointed with my experience at this clinic regarding a promised refund of…read more$1,174. On February12, we saw Dr Nathaniel Gamsky. We were scheduled to have a procedure completed and a payment was collected. On February 17, we had a change of heart and cancelled said procedure. I was clearly told that the refund would be processed, yet it is now June and I still have not received the money or a clear explanation for the delay. Over the past several months, communication has been inconsistent and unprofessional. I have had to repeatedly follow up for updates, only to receive vague responses or no resolution at all. A medical clinic should operate with integrity, transparency, and accountability, especially when handling patients' finances. While the staff may have initially appeared helpful, failing to honor a promised refund for this long is unacceptable. I would strongly encourage anyone considering this clinic to carefully review financial policies and documentation before making payments. As far as communication, I am very disappointed with the level of communication and professionalism from this clinic. Since February, I have called on seven different occasions and left multiple voicemails requesting a call back from the manager regarding my unresolved refund issue. To this day, I have not received a single response. Management ignoring repeated attempts to communicate with patients is unacceptable, especially when it involves a significant amount of money owed. I expected better customer service, accountability, and transparency from a professional medical office. I hope the clinic takes responsibility and resolves this matter promptly.

Dr. Bhat has been great, both professionally, and personally. He is very knowledgeable and has…read morewonderful bedside manner. He is a careful listener, welcomes discussion when it comes to difficult health issues, and when he doesn't have an answer he will actually say so (unlike a lot of other doctors I have seen) and refer me to a specialist who can help. I can't comment on the weight management aspect of his office as I have never used it. However his allergy therapy is great, and has gotten my allergies under control. Another thing about his practice is that is excellent is his diagnosing and treating sleep disorders. Although we are still trying to figure out the root of my insomnia problems, he has run many tests that other doctors I have seen had never heard of, and we are getting closer and closer to finding the cause. I have talked to several patients who have been seeing him for sleep issues and I have yet to hear anything negative about his practice. He is always learning new things and has a genuine passion for medicine. Every time I see him he tells me about different conferences he is going to, new diagnostic equipment he is setting up, and programs he is taking in order to gain the knowledge and abilities required to help his patients more effectively. This is a trait a lot of doctors lose after getting their degree. It is refreshing to see a practitioner that, after so many years in practice, is still trying to learn more and is still passionate about what he or she does for a living. I haven't had any issues with his nursing staff, who I find to be both friendly and attentive. Dr. Bhat frequently has open appointments (within, at most, 1 to 2 days of calling) and if it is urgent he will ask you to come in at a certain time-frame and attempt to squeeze you into his schedule. I have had a lot of Primary Care doctors. Dr. Bhat is one of the few I trust with my health.

I am writing this review as a student intern because I have seen some dramatic weight loss success…read morestories in the past few months of interning at the clinic. I remember this male patient in particular who made quite an impression on my mind because he had lost 86 pounds in 6 months and was still going steady. Some things that I really liked about Dr. Bhat were that he was very experienced and VERY KNOWLEDGEABLE. He has a board certification in Bariatrics (medicine of weight loss), which means he's a licensed professional in this field, and that takes away some skepticism. Also, he has great doctor-patient interaction and emphasizes on patient education a lot. The treatment plan includes balancing meals, counting steps, diet pill prescription (optional, which raises your basal metabolic rate), lipo shots (optional, which helps the liver in mobilizing stored fat). He teaches patients how to balance their meals with proteins and omega-3, diagnoses whether they are weight loss resistant, instructs how to prevent carbohydrate craving and night eating syndrome, and holds tele-seminars regularly to update his patients on current knowledge. All in all from what I've seen, the program is a very healthy and medically sound approach to losing weight. P.S. If you have allergies and sleep problems, he is able to the draw the connection to weight gain because he also practices Internal Medicine and specializes in Allergy, Bariatrics and Sleep Medicine. So he treats you comprehensively. You'll be amazed by how much he knows!!!