The staff is very friendly and knowledgeable. They take time to answer your questions. The specialist makes sure you have right equipment and proper. They explain everything you need to do after you receive your order. They provide you with excellent service and quality. The clinic offers different kinds of services and products. read more

Took my sister to receive services. I was impressed at their friendly service, very knowledgeable, patience with my sister who has TBI. She's been satisfied with her new shoes with a Lyft and her leg braces. Great service HAPPY CUSTOMER . Keep up the good work. Happy for my sister read more

Went to Hanger Clinic on 2/3. My second visit, my first time in September was a disaster as I sold a pair of over priced cheap shoes and insoles which are unbearable to wear. This time my Dr advising me to have insoles made for my own shoes. I asked for softer material but was told no can do. I got a pair from Amazon that are great at a fraction of the price. I made google review and got boiler plate response "sorry please email them xso they would look into it". Needless to say, i emailed and NO RESPONSE. I will not do business with them again. ​ read more

Great office staff professional. Al was great to work with he listened to my needs and I'm grateful.

After my accident, I stayed away from hospitals, doctors and clinics; but this clinic and the staff are Excellent. The service was good, Lisa was very empathetic, Professional, warming , friendly and the energy of the clinic is very welcoming. . read more

They are amazing, been coming to Hanger for years, from Sacramento to Pasadena to Ontario

I still have yet to receive a call back regarding a conversation I had with a manager that reached out to me so that he could look into my concerns further. The lack of care and concern from the office manager as well as the individual above him is mind boggling. read more

The staff is very friendly and professional. The office is very clean. It's the 2930 inland Empire Blvd. Office. I highly recommend this company (Hanger Clinic) read more

don't waste your money in these orthopedic shoes they gave me my pair in january the copper is stabbing my feet the right shoe is hanging down the soles are worn down so bad i can feel every rock and pebble i will never go there again i asked the girl in the office if they will repair them since i got them this january. she said no.... wow now im stuck with a shoe thats worthless don't buy any shoe read more

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The wonderful ladies in the front office are truly a gift from God. They went above and beyond helping me and my son. Thank you , you are appreciated! read more

Friendly and knowledgeable staff. Erica front office was kind and very friendly. Rachel who fitted me for my boot to wear after I have foot surgery. I had a pleasant experience here today. read more

Great place and great service. The staff there go above and beyond and racheal is awesome she is sweet and very knowledgeable and goes above and beyond in her job. Thank you very much for all the help read more

The staff, specifically ANGIE is very very rude! Every time I call she has an attitude & treats me with disrespect, she has no clue how to configure the clinic's schedule and very TERRIBLE customer service. Angie has re-scheduled my child's appointment 4 times without calling me. I am going to have my child referred to another place. I do not recommend this clinic for anyone's children. read more

Called at 8 when they opened but computers down can they call back. No call back, I call at 830 again. No answer. Service picks up and says they answer phones at 9. Called at 9 got appt. Appt person was nice but never said a thing about deductible etc. Appt at 3 arrived at 225. Receptionist didn't care or acknowledge early arrival. Didn't get seen until 325 just picking up boot. Ok now pay deductible. Here is when rudeness began. No biggy 50 bucks but why not tell me sooner? She didn't like my signature, she couldn't come closer to window to get my payment. She took her time with my paperwork. Glad I dont have to ever return! read more

I had a referral to Hanger Clinic in Ontario for a pair of Diabetic shoes. The referral had already been approve and copy sent to Hanger Clinic in July! On September 18th I called (because I hadn't heard from them) and got the answering service and explained that I needed to setup an appointment for new shoes. I never heard back. On the 20th I called again. Again I got the answering service and left the same message. Finally on the 22nd I got through to Erica. She told me that my primary care doctor would have to submit records verifying my diagnosis because I was insured by United Healthcare. Call back in 2 weeks. On 10/18 I called back and was told my doctor had not sent back all 5 items. My doctor faxed me everything they had faxed him,. which was 2 pages TOTAL (marked as such on the cover page). Here they were waiting for my doctor to fill out forms they never sent to him I had them fax all the forms to me and I forwarded them to my doctor. Do you think they ever called my doctor or me to find out what the hold up was? Hell no!!! When I finally went in for my appointment. I was told they don't want to deal with United healthcare any more. I looks to me that they are taking their dispute out on the patient WHAT KIND OF A MEDICAL CARE FACILITY DOES THAT???!!! read more

Wish I could leave ZERO stars! This place is a F#CKING nightmare. I don't curse so I'm PISSED. first of all my daughter had a pavlik harness that I bought out of pocket. So when I finally got the approval for a pavlik harness I asked Hanger tech to please order me the next size up because I already had the small and my daughter is 6 weeks old she'll need the next size up very soon. Pavlik harnesses come in sizes similar to baby clothes small is 0-3 months. Medium 3-6 months etc. they said NO they have to go based on her current measurements. SO I ended up with another small that my daughter was already wearing. My next interaction with hanger was a month or two later. I needed the next size up DUH! The receptionist at hangers was a pain mani my ass! Saying my insurance wasn't going to approve another "appliance" because it'd only been 2 months since they approved the last one. She wouldn't even entertain my concerns because apparently she knows what my insurance would say even though she's NOT my insurance. And insurance would have to approve a harness that a baby has to wear for a year because babies grow a significant amount in a year. After back and forth and finally having to reach out to my insurance for help I was approved for the harness. So I call hanger to make an appointment to get my daughter measured for her new harness. They can't access the referral number at the moment. I'm not home to give them the referral number. I asked "can you make the appointment and I'll get you the referral number Monday (because today is Friday afternoon)". NO they won't do that. Every other dr. Office does that. HANGERS HAS NO CUSTOMER SERVICE. WHICH IS SHOCKING BECAUSE THEY HAVE POSTERS ABOUT THEIR AMAZING CUSTOMER SERVICE PLASTERED ALL OVER THEIR WALLS IN THE OFFICE. Guess they're trying to brain wash you into believing they do. read more

Would give no stars if it was possible. The very WORST customer service & care we have ever received from ANY medical facility. Kaiser referred my husband to this facility because he needed to get an orthotic boot and insert for his shoe. We began the process in April and literally just got the last inserts yesterday - yes, 6 months!! This company NEVER returns phone calls. We have called at all hours during the work day and got the message saying call back during business hours. We left messages asking for updates on when the products would be in and did not get a response. When we did finally get a person to answer a call the excuse was always the same, "sorry, we are really busy and short- handed". Sorry, that excuse only works so many times. We would then be told that they would call us back because they didn't know if the orthotics were in yet. Understand, we are talking WEEKS of calls like this. VERY disorganized office. If you look at the reviews, you will see the same comments again and again. Obviously, things have not improved over the past few years. If at all possible, save yourself the headache and find another orthopedic appliance provider. read more

We were refereed to them by: Dr.White My son is a top amateur motocross prospect and broke his wrist racing. we have a need for a very specific wrist brace for MX racing. We had a scheduled apt at the Redlands Hanger clinic on 1/20/20 for my son to get measured for a Allsport Dynamics Inc HXT wrist brace. From the very start the person that answered the phone (monica) had and attitude and could not have be less helpful... really?? Ok I thought maybe she having a bad day we followed through with the apt. We show up and hour early, they got us right in, in the room with the Dr. and a trainee it is apparent by the questions they are asking us that they don't even know what we are there for? How can that be? I got my phone out and went to the website for the wrist brace we have been subscribed and show them we are here to get measured for this brace. The Dr asks if I can email them the link? Mind you our contact Dr.White at Allsport Dynamics Inc has already contacted the clinic and emailed all the forms/instructions for the measurements and for the apt a week in advance? The Dr. comes back to the room with a page printed from the website and takes 1 measurement and says ok thats it? I didn't know any better we left. I emailed our contact Dr.White at Allsport Dynamics Inc and told him we got measured and explained the above. He was in disbelief that only one measurement was taken and informed us that we would have to Reschedule for a correct measurement. Dr.White contacted your clinic, I called your Redlands clinic back spoke with Erica who was apologetic and accommodating with the reschedule for Fri 1/24/20 at 9:30 AM. Unfortunately my son has a conflicting Dr. apt so we called to try and move it to 10 or 10:30... once again Monica handed this call with a terrible attitude the upmost unprofessionalism and said they couldn't adjust the time and we would have to for next week. I cannot stress to you strongly enough the costumer service problem you have in the Redlands branch. STAY AWAY read more

Horrible place they don't have an idea of what they are doing. They can care less for the customers ..employees need to be told by the customers how to fix the prosthetic devises and "if" you're lucky they "might" make it work but if they don't they just send you home with a non operational device the question is why accept contracts from the insurances if they don't have qualified and experienced techs the only people affected by this are the ones that need their prosthetic devices working I mean they have it hard enough as it is having to deal with missing a part of their body to top it of with a non working prosthesis please if you have a choice to go somewhere else do so because you will end up empty handed here. read more

This place is a joke. I got placed in a room right away and sat there for an hour and twenty minutes before a lady finally came in to talk with us. Why have appointments if you are so far behind? Go somewhere else, stay away from this place!!! read more

DO NOT GET A HELMET FOR YOUR CHILD FROM HERE! My sons helmet never fit right and the doctor I worked with didn't seem to know what he was doing or have the proper equipment. I had to keep scheduling to get it fixed which would take a week to get back in that my son couldn't wear his helmet. Each visit also took at least two hours and we just ended up giving up on the helmet all together. What a waste of time and money. read more